Visiting Angels North Yorkshire West

56-58 Kings Road, Harrogate HG1 5JR
Submit a Review
9.1 12 Reviews
  • Visiting Angels North Yorkshire West, Harrogate
Visiting Angels North Yorkshire West is based in Harrogate and provides a wide range of high-quality home care services to people across the region, from Ilkley, Knaresborough, Ripon and surrounding areas.

Services include companionship visits, personal care, outings, mobility assistance, medication support and elderly home care.

Additionally, Visiting Angels specialises in supporting loved ones with a wide range of needs, such as dementia and mobility support.

Show Visiting Angels North Yorkshire West on the Map

Care Provided by Visiting Angels North Yorkshire West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Zohaib Shahid (Managing Director)

Funding & Fees Guide for Visiting Angels North Yorkshire West

  • Prices

  • £41.00 per hour

Visiting Angels North Yorkshire West Reviews (12)

9.1

Visiting Angels North Yorkshire West has a Review Score of 9.1 (9.128) out of 10, based on 6 reviews in the last 2 years. Over all time Visiting Angels North Yorkshire West has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
  • 0
  • 0

Date Published

12
2
2
6
6

Review from John T (Husband of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

V.A generally very good but now staffing problems seem inevitable at times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William W (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100 percent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kath B (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting Angels has supported our family over a few very difficult years. They have been kind, caring and willing to do whatever I required at the time. My parent's needs could change at very short notice, and they have always reacted quickly to any changes I’ve requested. They have provided peace of
mind at times when I was unable to visit my parents.

Reply from Sarah Glynn, Registered Manager at Visiting Angels North Yorkshire West

We have enjoyed getting to know you and your family and wish you all the very best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Wife of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted Visiting Angels, the service has been wonderful.
The first meeting at home was so relaxed and professional, it made both my husband and myself have complete confidence in the support that they were going to provide for my husband. For the first time in twenty months, I felt
a weight being lifted from my shoulders and to know that they are always there for me should I need any extra support.

Reply from Visiting Angels North Yorkshire West, Managing director at Visiting Angels North Yorkshire West

Thank you so much for this glowing review. We are so glad to hear how much we are able to help you and your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting Angels treat me as a human being, are friendly and helpful and keen to ensure they are doing what I want done in the manner I would do it. They are invaluable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean V (Wife of Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are taking good care of my husband and are a great help to me - picking up prescriptions or other things I need. Making sure we have what we need for the day and taking out rubbish from the bins.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Son of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been looking after Mum for a number of months now. The level of care is outstanding and the team are always on hand to help, provide solutions and recommendations to help Mum's wellbeing. Mum enjoys their visit and the extra companionship this has provided. I would highly recommend
Visiting Angels to assist with the care of loved ones and I can confirm that the care is excellent. This has helped to ease some of my worries as I know the team will keep a close eye on my mum. We keep in touch regularly and they let me know if there are concerns straight away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah D (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good company. All staff very helpful and caring. Mum is very happy as she sees the same people during visits and this is very reassuring for her. Would definitely recommend if you are looking for care for yourself or a relative.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Next of Kin) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, a very good service and the management are easily available. The staff are pleasant and helpful with extra assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W H (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the Visiting Angels team for my dad since he was diagnosed with dementia, Mum is disabled too. They are flexible and adaptable to situations that arise. Nothing is too much trouble for them and the staff are well trained

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Muriel H (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent, thoughtful and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary G (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in an annexe on my son's farm. I look forward to the carers coming each morning, to get me up for the day. They are a grand lot (at times I wish I had them all the time). I had a fall and broke my hip over a year ago and now use a walking frame. Before my fall, I was active and managed my own
affairs. I feel doing my exercises (physio) daily, has helped strengthen my hip.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.128)

Overview of Review Score

The Review Score of 9.1 (9.128) out of 10 for Visiting Angels North Yorkshire West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for Visiting Angels North Yorkshire West is calculated as follows: ( (22 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels North Yorkshire West is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Zohaib

Zohaib Shahid

Job Title: Managing Director

Joined: 2024

Zohaib has a diverse background in management consultancy, where he spent several years helping businesses improve their operations and achieve sustainable growth. With a passion for enhancing systems and supporting people, Zohaib decided to move into the care sector to make a more meaningful difference to individuals’ lives.


Recognising the importance of quality care for both clients and carers, he acquired a care agency that’s built around four core values family, relationships, nimble, and freedom.


Visiting Angels places carers at the heart of its mission, offering them the best pay and support in the industry. This ensures that carers are well looked after, motivated, and fully equipped to deliver outstanding care to those who need it most.


Driven by personal experiences and a commitment to compassionate, high-quality care, Zohaib is dedicated to creating a service where dignity, respect, and professionalism are always paramount.


Frequently Asked Questions about Visiting Angels North Yorkshire West

What Type of Services does Visiting Angels North Yorkshire West offer?

Visiting Angels North Yorkshire West offers Home Care.

How many Carers does Visiting Angels North Yorkshire West employ?

Visiting Angels North Yorkshire West employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels North Yorkshire West to verify any information. View our terms and conditions. Visiting Angels North Yorkshire West has an Enhanced Service – more info.