Helping Hands Home Care (Barnsley)

G15 Longfields Court, Wharncliffe Business Park, Barnsley S71 3GN
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8.2 7 Reviews
  • Helping Hands Home Care (Barnsley), Barnsley
The team at Helping Hands Home Care Barnsley always puts you, the individual at the centre of everything that they do. Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, the team provides fully personalised support, tailored to your unique requirements.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The local team at Barnsley places much time and effort on ensuring their carers have the skills and expertise necessary to provide everything from hourly home care visits to 24-hour live-in care.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

The Barnsley branch offers support at home to anyone in need of assistance over the age of 18 and beyond, covering Barnsley, Barugh Green, Dodworth, Higham and Worsbrough.

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Care Provided by Helping Hands Home Care (Barnsley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Hayley Odemis (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Barnsley)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Barnsley) Reviews (7)

8.2

Helping Hands Home Care (Barnsley) has a Review Score of 8.2 (8.167) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Barnsley) has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
1
1
2
5

Review from Geoffrey H (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having a stranger come into your home daily can initially be daunting. Quickly the carers from Helping Hands are not strangers, they become known to you. You can trust them and they see jobs that need to be done and do them. Their work is not rushed but time is not wasted. The carers vary young to old,
which we older people can delight in as it keeps us young also.

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Review from Mike C (Son of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful in meeting the changing needs of my mother. A very useful portal that provides information on each visit by their staff. Would recommend them to anyone who needs help with daily routines, such as dressing, washing up etc.

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Review from J F (Son of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a great comfort to our family to know my Mum is getting help, support and company during the week when it's difficult for us to visit her. Our experience with all staff, whether carers or management, has been very positive. Everyone is friendly, professional and accommodating. Thank you!

Reply from Hayley Odemis, Branch Care Manager at Helping Hands Home Care (Barnsley)

Thank you ever so much for leaving us a lovely review! It's fantastic to hear how happy you are with our service and that our carers have all been so friendly, professional, and accommodating. Your kind feedback is truly appreciated!
Best wishes.


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Review from Jenny T (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been a great support to Dad as he gets more frail and less able to do things for himself. The carers are reliable, kind and thoughtful. Nothing is too much trouble and Dad looks forward to their visit.
Staff are prompt to reply to me if I have any concerns and excellent at covering
extra sessions when needed.

Reply from Hayley Odemis, Branch Care Manager at Helping Hands Home Care (Barnsley)

Thank you very much for taking the time to leave us a great review! I'm delighted to hear how pleased you are with our service and that you consider our carers to be so reliable, kind, and thoughtful. We're all so grateful for your kind feedback.
Best wishes.


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Review from L H (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Helping Hands since February 2022, so nearly a year now. I have found the majority of the ladies kind and conscientious. Maybe a little more training for the new younger girls would help with some of the minor problems, but to be honest they all seem open to suggestions and try their best.
Their skills quickly improve.
We had four visits a day for the first ten months and then reduced this to three, but only because we were having difficulty funding four visits. I refused the offer by the Social Services of a cheaper company because we are very happy with the service from Helping Hands.
The managers are immediately responsive to any request and always contact us if there are any queries at all with my Mum's health or diet (for example).

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Review from Jacqui P (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is 92 years young and doing very well. Although he is partially sighted, he still lives on his own and is very independent. He manages to get out and enjoy a walk in the village every day and my brother's wife, and other family members, go to dad's most days but they all work and, obviously, can't
be with him all the time. I don't live in the UK and so am not around to be able to help out. Dad doesn't need carers in the usual sense of the word because he is well able to take care of his own needs. He just sort of needed some companionship. His main gripe was that he wasn't able to get to 'the pub' where lots of old friends and acquaintances frequent a very traditional old pub. Google told me that Helping Hands will do whatever we want them to - it turned out that included taking Dad to the pub. What an absolute life changer that has been for him! Thank you Helping Hands!

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Review from Eileen B (Daughter of Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum gets. I can get time out knowing Mum will be well cared for and get some nice company. The company have been great in helping me add in some extra calls too.

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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Helping Hands Home Care (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Helping Hands Home Care (Barnsley) is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Barnsley) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Hayley Odemis

Job Title: Branch Care Manager

About me


It is my responsibility to ensure that our customers, staff and stakeholders receive a great experience from Helping Hands and that they also get the best care, support and service delivery possible.


I have always cared about people and had a passion from an early age to follow in the footsteps of my mum to become a care/support worker after seeing the job satisfaction that working in care gave her.


I can't wait to start working with like-minded people whose passion is care and kindness to others; together we will deliver!


I love spending time with family and friends. I have a husband and a young son Kaya, who has Aspergers - he keeps me on my toes! I love cooking, especially for family and friends. My hobbies are swimming, reading, going out with friends and watching a good drama series.


Experience and expertise


I joined the care sector in 1996 at the age of 19. My first experience of working in care was in a 60-bed nursing home for the elderly. I loved this role and enjoyed listening to the stories of the people that I was caring for, as well as knowing that I was helping to make a difference to someone.


I moved over to a learning disability provider in 2003 and stayed with this provider for 18 years. I held a number of positions from support worker progressing to branch manager. I supported individuals with a range of support and care needs including learning and physical disabilities, mental health, autism, complex needs and challenging behaviours.


I am passionate about the work that I do and strive to deliver high-quality care and support.


Why I chose Helping Hands


I have recently joined Helping Hands and one of the reasons that I felt Helping Hands was the provider for me was the impressive vision and values that they hold and the services that they can deliver - anything is possible!


My aim is to help grow and develop the business in the Barnsley area so that more people care to receive fantastic care and support from great, caring, kind people.


Frequently Asked Questions about Helping Hands Home Care (Barnsley)

What Type of Services does Helping Hands Home Care (Barnsley) offer?

Helping Hands Home Care (Barnsley) offers Home Care.

How many Carers does Helping Hands Home Care (Barnsley) employ?

Helping Hands Home Care (Barnsley) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Barnsley) to verify any information. View our terms and conditions. Helping Hands Home Care (Barnsley) has a Platinum Service – more info.