NDH Care Leicester

13 Loughborough Road, Leicester LE4 5LJ
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9.7 15 Reviews
  • NDH Care Leicester, Leicester
NDH Care Leicester is a trusted domiciliary care agency offering high-quality, person-centred care to individuals in the comfort of their own homes. The agency is renowned for its professional and compassionate approach, ensuring clients maintain their dignity, independence, and quality of life.

The team at NDH Care Leicester prides itself on providing culturally sensitive care, with staff who can communicate in a variety of languages, including English, Gujarati, Hindi, Punjabi, Mirpuri, Urdu, and more. This inclusivity ensures that clients from diverse backgrounds feel comfortable, understood, and respected at all times.

The agency offers a wide range of services tailored to meet the unique needs of each individual, from assistance with daily tasks to specialist care for complex health conditions.

Key features of the agency include:
- Personalised care plans designed to suit individual requirements.
- Fully trained, professional, and DBS-checked staff.
- Flexible care options, including short visits and 24-hour support.
- Expertise in elderly care, dementia care, and mobility assistance.
- A commitment to cultural inclusivity, fostering strong relationships with clients from diverse communities.

NDH Care Leicester is committed to working closely with families and healthcare professionals to deliver a seamless, supportive, and inclusive care experience. The team’s dedication to excellence ensures that clients feel valued and cared for in every interaction.

Care seekers in Leicester looking for professional, inclusive, and high-quality home care can depend on NDH Care for compassionate support tailored to their unique needs.

- Care You Can Believe In – Trust NDH Care to be there when it matters most.

- Based in Leicester, supporting local communities.
- Contact NDH Care today to discuss your care needs!

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Care Provided by NDH Care Leicester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anilkumar Gajera (Manager)

Funding & Fees Guide for NDH Care Leicester

  • Prices

  • £19 - £21 per hour


    Night shift, long sitting support and Live-In care support charges depend on the care required. Please contact the team for a quote.

  • Our pricing is determined by the specific care needs and the total number of hours required by our clients. We understand that each individual's requirements are distinct, and our fees are calculated to offer a fair and personalised solution.


    Discounted Rates:
    For clients in need of extended care services, we offer discounted rates for live-in care, sleep-in care, and waking night care. These discounted rates are structured to make comprehensive care more accessible while maintaining the highest standards of service quality.


    Live-In Care:
    Clients opting for live-in care services will benefit from a discounted rate. Our live-in care option ensures round-the-clock support and companionship, promoting comfort and peace of mind for both clients and their families.


    Sleep-In and Waking Night Care:
    Our sleep-in and waking night care services also come with a discounted rate. We understand the importance of having a caregiver available during nighttime hours, and our pricing structure reflects our commitment to providing affordable options for these services.

NDH Care Leicester Reviews (15)

9.7

NDH Care Leicester has a Review Score of 9.7 (9.718) out of 10, based on 13 reviews in the last 2 years. Over all time NDH Care Leicester has 15 reviews.

Overall Experience

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Review from H M (Son of Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer are coming to see my Dad and Mom and both carers are really excellent. Supporting my Mom & Dad every day and completing tasks according to the care plan. Excellently communicating with us very well. Preparing food and fluids as per choice, maintaining privacy and dignity as well.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Thank you so much for your kind words and positive feedback! We're thrilled to hear that our carers are providing excellent support for your mom and dad, ensuring their daily needs are met with care and compassion. It's wonderful to know they are completing tasks as per the care plan, communicating effectively, and respecting your family's preferences while maintaining privacy and dignity. Your recognition means the world to us and motivates our team to continue delivering the highest standard of care. If there's ever anything more we can do to support your family, please don't hesitate to let us know.


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Review from M K (Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care staff. They are supporting me with my routine tasks and applying a cream on my legs to make sure it remains healthy. I love the care staff who are visiting to me because they are very professional and taking care of me very well. Supporting me very well and I am having
the regular care staff as well, which I really appreciate. Manager is excellent as well and supporting us very well.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

From the bottom of our hearts, thank you for your glowing review of NDH Care (Leicester) on the home care website! Your kind words about our dedicated team are like sunshine on a rainy day – warming, uplifting, and inspiring us to keep striving for excellence. As we build a home of care, brick by heartfelt brick, your feedback is the mortar that strengthens our foundation. It's truly an honor to support you and your loved ones.


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Review from J M (Daughter of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been really great, carers are coming to see my father, always regular. They are confident to handle my father, as he is suffering from learning difficulties, and the carers are communicating with him really great.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

We are writing to express our sincere gratitude for your wonderful feedback about NDH Care (Leicester) on the home care website. Your comments mean the world to us and serve as a source of motivation for our dedicated team. Your feedback is invaluable to us and it reaffirms our mission to continue delivering the highest standard of care service. We are grateful for the opportunity to serve your support.


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Review from S V (Client) assisted by family/friend published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service provided. Very helpful, caring and sympathetic, very engaging.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

We are writing to express our sincere gratitude for your wonderful feedback about NDH Care (Leicester) on the home care website. Your comments mean the world to us and serve as a source of motivation for our dedicated team. Your feedback is invaluable to us and it reaffirms our mission to continue delivering the highest standard of care service. We are grateful for the opportunity to serve your support.


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Review from K P (Grandson of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is good. The staff are very experienced and look after my grandfather in a professional manner. Staff are behaving and have a good laugh with him. No concerns.

Reply from Anil Gajera, Director at NDH Care Leicester

We wanted to take a moment to express our heartfelt gratitude for the wonderful feedback you shared about NDH Care (Leicester) on the home care website. Your comments mean a lot to us and they serve as a source of motivation for our dedicated team.
We are thrilled to hear that you find our service to be of high quality and that your grandfather is receiving the professional care and attention he deserves. The fact that our staff are experienced and capable of creating a warm and enjoyable environment for him is a testament to their dedication and commitment to providing exceptional care.
It brings us immense joy to know that your grandfather and our staff share moments of laughter and camaraderie. We firmly believe that building meaningful connections and fostering positive relationships is integral to providing the best care possible.
Your feedback is invaluable to us and it reaffirms our mission to continue delivering the highest standard of care service.


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Review from S J (Son of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, maintains call timings. Takes good care of client. Really good staff, maintaining privacy and dignity and prompting independence. Really good, love to have regular care staff.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Your appreciation for the efforts of the care staff and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.


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Review from S N (Wife of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the way these carers are taking care of my husband. My husband is happy with the ones who are taking care of him and coming regularly and he understands the language as well. Thank you for the best carers.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Your appreciation for the efforts of the care staff and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.


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Review from M P (Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, good experience. All carers very supportive. They have good knowledge and are punctual.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Your appreciation for their efforts and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.


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Review from Caroline N (Wife of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really helpful, could ask for anything. All carers are really good taking care of my husband. Really good carers and agency, maintaining privacy and dignity at all times, on time and provide the same carer who understands my husband.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Your appreciation for their efforts and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.


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Review from Jessica M (Sister of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service. The carers are coming to take care of my brother and all are really good, experienced and regular care staff. On one occasion I usually do the shopping for my brother but suddenly the milk was out and my brother likes to drink tea, but the care staff went to the shop and bought
milk and my brother had a tea which I really appreciated.


Also, the manager and management staff are quite young but really good. They always ring me if they have anything to make me aware of. My brother lost his inhaler in the house and he could not find it, but when the care staff visited they stayed extra and try to find the inhaler and lastly, they found it.


Overall I can say, it’s a positive and really nice environment to work and for our safety.


Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Thank you so much for your kind words about our care service. We are so glad to hear that you are happy with the care that your brother is receiving.


We are always looking for ways to improve our services, and your feedback is very helpful. We will make sure to pass it on to the care staff and management team.


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Review from Dorothy V (Wife of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say excellent care agency! They are taking care of my husband since he started receiving the care and all care staff are excellent. With the help from the carer, my husband is able to stand up from the chair and we can go to the holidays. I 100% recommend NDH Care. Having the regular care staff
making a positive and good impact on me and my husband means I can go to my work without any tension and I can focus on my work! Really happy with the care staff. I have not included my number as I don’t want to share it but can be contacted over an email.

Reply from Anil Gajera, Director at NDH Care Leicester

We wanted to personally reach out and extend our sincerest gratitude for the wonderful feedback you shared about our care and support services on our home care website. Your kind words truly touched our hearts. It warms our hearts to know that you consider NDH Care to be an excellent care agency. Your testimonial, highlighting the positive impact our care staff have had on your husband's well-being and your own peace of mind, means the world to us. We are thrilled to hear that your husband's improved mobility has allowed you both to enjoy holidays and quality time together. Your recommendation means a lot to us and serves as a testament to the dedication and compassion of our team. Your insight into how our care staff have positively affected your daily life and work is a true motivation for our team. Your feedback will be shared with our staff members, allowing them to take pride in their contributions and inspiring them to keep delivering exceptional care. Thank you.


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Review from Parmjit S (Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company started off good but that didn't last long. I had one very good carer but the rest were terrible. They would send a carer to my house who has no experience at all and I had to explain everything. The office staff couldn't even speak English. I would not recommend this company to anyone.

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Thank you for taking the time to share your feedback with us. We value your honesty and appreciate your willingness to help us improve our services.
I understand that you are unhappy with the care you received from our company. We take all feedback seriously, and we will improve our service.
We have not received any formal complaints from you about your care, but we would like to hear more about your experience in April 2023. Please contact us so that we can discuss your feedback in more detail.
We are committed to providing our customers with the best possible care, and we will use your feedback to make improvements to our services.


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Review from J M (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am one of the service users and the care staff who are visiting me all are excellent care staff. They have done excellent moving and handling techniques to support me.
One day in the morning, I was feeling sick and was not wanting the personal care and would like to sleep on the bed, but the care
staff encouraged me to have the shower and she has handled me excellently with the moving and handling techniques. Later, I was feeling really good and filled with positive energy which I would like to appreciate the care staff.
Also, all other care staff who visit me, everyone, is excellent, communicating with me in a polite manner and understanding me very well. The care staff maintained privacy and dignity to me as well. The manager is visiting me as well for observation of the care staff, he is quite young but passionate about care, which I am a bit surprised about but I do really appreciate his visit.
I am happy that I am with NDH Care

Reply from Jaineel Patel, Register Manager at NDH Care Leicester

Your appreciation for their efforts and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Good communication, empathy, and professionalism are essential in the caregiving field, and it's clear that NDH Care is dedicated to upholding these standards.
Thank you for sharing your positive experience, and I hope your relationship with NDH Care continues to be a source of comfort and support for you.


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Review from Arjun P (Son of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider. NDH Care sends the care staff to take care of my mother and the care staff are fully trained and very less frequently to changing the care staff for my mother so we are in relaxing when the care staff visit us. I really like it and appreciate the care staff as well. Their management
staff is also good and having very good relationship with us.

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Review from S R (Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider. NDH Care sends the care staff to take care of my mother, and the care staff are fully trained and very less frequently to changing the care staff for my mother, so we are relaxed when the care staff visit us. I really like it and appreciate the care staff as well. Their supervisor
is also good and has a very good relationship with us.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for NDH Care Leicester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for NDH Care Leicester is calculated as follows: ( (72 Excellents x 5) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 78 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for NDH Care Leicester is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Jaineel Patel

Job Title: Register Manager

Joined: 2020

Hi there, and welcome to NDH Care! I'm Jaineel Patel, the Registered Manager at our NDH Care (Leicester). My dedicated team and I are thrilled to have you as part of our community, and we're committed to providing you with the highest quality of care and support.


Our Guiding Star: Dedication and Quality Care
At NDH Care, we believe in dedication – going the extra mile to ensure your needs are met with warmth, understanding, and respect. We understand that each individual has unique preferences and circumstances, and we tailor our approach to fit you like a glove.


Quality is also at the heart of everything we do. We constantly strive to improve our services, implement cutting-edge practices, and provide a safe and comfortable environment for all. Our team is comprised of experienced and qualified professionals who are passionate about making a difference in the lives of others.


We're Here for You, Every Step of the Way
Whether you require assistance with daily living activities, companionship, or simply a listening ear, we're here for you. We encourage open communication and welcome your feedback, questions, and concerns. We believe in building strong relationships with our service users and their loved ones, ensuring you feel heard and valued every day.


Let's Journey Together
We understand that choosing the right care provider is a significant decision. At NDH Care, we don't take your trust lightly. We're confident that our dedication to quality and personalized care will exceed your expectations, making your journey with us a positive and enriching experience.


We're always happy to chat, so please don't hesitate to contact us if you have any questions.


Frequently Asked Questions about NDH Care Leicester

What Type of Services does NDH Care Leicester offer?

NDH Care Leicester offers Home Care.

How many Carers does NDH Care Leicester employ?

NDH Care Leicester employs 125 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact NDH Care Leicester to verify any information. View our terms and conditions. NDH Care Leicester has an Enhanced Service – more info.