Nurse Call

3 Pilmuir Holdings (outbuilding), Malletsheugh Road, Newton Mearns, Glasgow G77 6PS
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9.8 9 Reviews
  • Nurse Call, Glasgow
Nurse Call was founded by two staff nurses in 2019 who thought there must be a better way of receiving care and all this entailed.

Whilst out on their district nursing rounds, time and time again, the founders saw care being rushed, poorly timed visits or even no visit at all. They also saw the stress caused to patients waiting for the carer's arrival into their personal homes, whereupon the idea of combining nursing and care was born!

A new idea and concept meant many brick walls in finding the correct regulators, policies and procedures. From the Scottish government, Healthcare improvement Scotland, the Care Inspectorate, business gateway, the NHS and all multidisciplinary teams, Nurse Call knocked doors, held meetings and slowly forged a way forward.

Registered under two entities with the Care Inspectorate as both a support service and a nurse agency to allow both care and nursing to work collaboratively, it means that clients receive the very best attention, like the team believes they deserve. From needing a little help to maintain optimum independence, to needing urgent bloods or even palliative care, Nurse Call is well-known team of professionals who are always striving to go ‘above & beyond’.

The number one attribute of Nurse Call staff is kindness. The rest, can be taught. However, staff do also come with lots of experience and qualifications. They are rightly put through their paces with lots of training and passionately act as advocates when care planning is under review. Staff describe Nurse Call as their ‘work family’ as they all strive to look out for each other which means they are very well placed to take care of others.

Nurse Call believes their ‘open & honest’ collaborative approach is the only way forward. It’s about time care was genuinely holistic and truly put the client right at the heart of everything they do.

They remind clients that they are ‘the boss’!

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Care Provided by Nurse Call

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Community Nurse
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • General Practice Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nurse Call Ltd
  • Person in charge
  • Victoria Harris and Carol Bell (Managers)
  • Admission Criteria
    • 16

Funding & Fees Guide for Nurse Call

  • Prices

  • All care is overseen by your own named registered nurse.


    Per care staff member:
    £30.00 for 60 minutes
    £25.20 for 45 minutes
    £19.20 for 30 minutes

  • Our weekly care package is inclusive of 2 hours registered nursing for weekly packages 14 hours+ whenever required.
    Many packages are eligible for 'Self Directed Funding' as assessed by social work.

Nurse Call Reviews (9)

9.8

Nurse Call has a Review Score of 9.8 (9.768) out of 10, based on 9 reviews in the last 2 years. Over all time Nurse Call has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

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Review from Jillian M (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the support my Mum receives from Nurse Call. She receives 2 visits a day from a very caring team of staff. Medication is administered, meal preparation is carried out as well as personal care. My Mum enjoys the visits and the chat she receives from the staff. Staff are patient and understanding
of Mum's dementia. I feel reassured that she is visited by skilled staff who will report any concerns.

Reply from Carol Bell, RGN/ Registered Manager/ Director at Nurse Call

Thank you so much for taking the time to review us. Such lovely words and extremely happy to hear Mum is receiving the very best.


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Review from Jennifer B (Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Learned my detailed needs and abilities quickly although I have many illnesses.

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Review from Kathryn F (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurse Call has provided an efficient service to my mum every day since March. They are punctual and have been very kind to my mum. We have an hour service every morning. At the moment, my mum isn’t making full use of the whole hour as she likes to be independent but we realise that she will as time
moves on. Staff have been good at communicating with us and this has been helpful.

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Review from Patricia S (Relative of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Nurse Call, a reliable, caring company who have my brother-in-law's best interests at heart. I particularly appreciate how they work in partnership with District Nurses and the GP surgery. I find that I can take holidays or attend to other issues and trust that Nurse Call will look after him
and provide information on any issues arising. I feel that they plan his social outings to suit his interests and that they are well planned. They have excellent contingencies when staff are ill or have domestic issues.

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Review from S C (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for our Mum by Nurse Call staff is excellent. Staff are very friendly, caring, and professional and we know that our Mum is in the best hands. Mum has advanced macular degeneration and severe hearing loss and staff still make sure that Mum hears them and that everything is on hand
for Mum during their visits.
Since Nurse Call took on Mum's care (4 visits per day) back in October 2023, she has been thriving and she is very happy with the carers, getting to know them well, as they in turn also have got to know Mum well. The management staff ensure that there is clear communication about the timings of visits and also deal with medication, and prescriptions from the pharmacy and have even managed to arrange a house visit from GP when it was required. We feel that our Mum is really well looked after with staff doing extra to ensure that Mum looks her best when heading out for outings or clubs she attends. Overall an excellent team at Nurse Call.

Reply from Victoria Harris, Manager at Nurse Call

Thank you very much for your glowing review and lovely comments. I'll take great pleasure in passing this onto staff.


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Review from Lesley-Anne R (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give 10 stars I would. Nurse Call are outstanding in the care they give to my mum and dad (both have dementia).
I used a previous company who were adequate at best. When I found Nurse Call I was at the end of my tether. The manager and team have taken so much stress from me. They sort my
family's needs with love and care. They go out of their way to help, picking up medication from the pharmacy and even reordering it from the doctor's.
They organised OT equipment to make life easier and also filled out the protocol, all jobs that were on my long list.
I can't praise them enough.

Reply from Victoria Harris, Manager at Nurse Call

We are absolutely delighted that life is now running better for your mum and dad, they can enjoy life more fully, and importantly that you feel more relaxed as a family. We always aim to take the stress away! A huge thank you for your positive comments.


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Review from Diane S (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the daughter of a service user, I can honestly say that Nurse Call is the best care company I have dealt with. The Nurse Call management team are friendly, efficient, caring and accessible. I can contact them for anything, no matter how minor and it will be dealt with.
All of the Nurse Call carers
are friendly, caring, efficient, understanding and professional. They genuinely care for the well-being of my mother.
I am so happy to have Nurse Call caring for my mum. For the first time, I can relax in the knowledge that my mum is in good hands as I have faith in all of the staff at Nurse Call.

Reply from victoria Harris, Manager at Nurse Call

Thank you so much for your wonderfully kind words. It is a delight caring for your Mum and knowing all of her warm family (a warmth that she herself created).


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Review from M G (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting with the directors, we knew this was the company we wanted to ask to take on the care for my husband. Very professional, knowledgeable and made you feel they would be able to handle the needs of the client.
Since starting, we could not be happier with the quality of care. All
the staff are great and make an effort to get to know their client so that they can interact with him. The rapport between the client and the staff has improved as they get to know him.

Reply from victoria Harris, Manager at Nurse Call

It is our pleasure to be part of your husband's care journey. Thank you so much for your kind words.


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Review from Alex K (Friend of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff from Nurse Call very friendly, professional and caring. I witnessed visits at various times during the day, the standard of care was exceptional, nothing was too much for them to do and often went above and beyond to ensure my friend's needs were met. My friend was treated with the
utmost respect and given the opportunity to make decisions on their care. My friend tells me that staff ensure their dignity is paramount during all care tasks.

Reply from Victoria Harris, Manager at Nurse Call

Thank you for a lovely, positive rating. It really is appreciated.


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Nurse Call is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Nurse Call is calculated as follows: ( (46 Excellents x 5) + (7 Goods x 4) ) ÷ 53 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurse Call is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Apr 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Vikki

Vikki

Job Title: RGN

Joined: 2019

RGN Dip HE Nursing (Adult), GQHP Hypnotherapy


A devoted and passionate staff nurse with 23 years post-registration experience and 31 years experience working within the healthcare sector. Compassionate and motivated to deliver support and confidence to all patients.


A long career working with older adults with frailty, District Nursing within East Renfrewshire and latterly adults with addictions. In addition, a fully qualified hypnotherapist specialising in pain management.


Skipped back to help the NHS during covid-19 with covid emergency department (SATA) and team lead for all vaccination clinics.


Carol

Carol

Job Title: RGN

Joined: 2019

RGN, Dip HE Nursing (Adult), BSc Health Studies


A dedicated and motivated nurse of 18 years with over 21 years of experience in the healthcare sector. Highly focused on the welfare and comfort of patients.
Past experience:
District Nursing in East Renfrewshire, functional assessor (mental/physical disabilities), nurse agency, and care home management with a special interest in Older People in Society, Autism and complimentary therapies.
Skipped back to help the NHS during covid-19 with covid emergency department (SATA) and team lead for all vaccination clinics.


Frequently Asked Questions about Nurse Call

What Type of Services does Nurse Call offer?

Nurse Call offers Home Care & Nursing Care.

How many Carers does Nurse Call employ?

Nurse Call employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurse Call to verify any information. View our terms and conditions. Nurse Call has a Platinum Service – more info.