Holistic Care Scotland Reviews (2)
Holistic Care Scotland has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Holistic Care Scotland has 2 reviews.
Review from Paul P (Son-in-law of Client) published on 28 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
They cared for my bedridden mother-in-law for a year and a half and supported her and our family superbly.
Highly recommended.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian G (Mother of Client) published on 15 November 2021
Submitted via Website •
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Overall Experience
1.0 out of 5
The
Reply from Jacqueline Mathers, Operations Manager at Holistic Care Scotland
Thank you for your review, Holistic Care Scotland pride themselves in offering a professional service with clients at the forefront of all decisions made in relation to support delivery.
I can understand that you feel let down that support was withdrawn, we do not withdraw from support without serious consideration or without prior consultation with the client and care management team.
Within the short period of time we supported, the client had consistency of staffing with one staff member supporting. Agreed support was cancelled by the client representative on several occasions, the staff member also attended at the house to support at agreed times and the door was not answered to gain access to support. We did endeavour to resolve this with the clients representative and other professionals but had to make the difficult decision to withdraw our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 7.8 (7.833) out of 10 for Holistic Care Scotland is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Holistic Care Scotland is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Holistic Care Scotland is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.