What Type of Services does Minster Home Care offer?

Minster Home Care offers Home Care.

How many Carers does Minster Home Care employ?

Minster Home Care employs 50 carers.

Minster Home Care, 2 Chessingham Court, York, North Yorkshire YO30 4WQ

Review from Linda D (Mother of Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience

We cannot fault any of my daughter's carers. They are so good with her, always talking or singing to her, always laughing with her. She is very happy with all of her carers, not like her last care company. The carers are always very clean and smart. We cannot fault any of her carers only praise them

and respect them.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

I am truly grateful for the feedback you provided. It warms my heart to know that your daughter is experiencing such a high level of contentment with the care she is receiving. The fact that the caregivers are actively engaging with your daughter fills me with joy and satisfaction. I find it a real pleasure to have the opportunity to provide care for her, and I am dedicated to ensuring that she continues to receive the best care possible.

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Review from Michelle W (Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience

I would recommend Minster Home Care to anyone looking for care!
All the carers are professional and polite and treat my family and property with respect. The management team work closely with me to make any changes I need and are flexible.
They support me with personal care and domestic and shopping

visits. But we also go shopping and swimming together on our social visits which I really enjoy!

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you so much for a lovely review, we will continue to work to exceed your expectations.

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Review from Giles C (Son of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience

The service provided by Minster for my mother has been exemplary.
All the staff have been friendly, kind and diligent.
I feel my mother is safe and well cared for.
I have regular contact from staff with updates on my mother's care including suggestions on what would best serve her needs.
I would

have no hesitation in recommending their services.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you for taking the time to share your positive feedback with us. Your kind words about the safety and quality of care provided to your mother are deeply appreciated. We are committed to maintaining the highest standards of care and ensuring that every aspect of our service surpasses expectations.

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Review from C L (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience

Very happy indeed with Minster Home Care; they worked hard to find the right fit of carer(s) for our situation and have been helpful and kind every step of the way. The carers themselves are fantastic and there is nothing more important than getting care that truly means ‘care.’

Reply from Derek Ward, Owner at Minster Home Care

Thank you so much for your kind review and it is a pleasure to help.

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Review from Jo G (Daughter of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience

My mum has just started using Minster Home Care and we have been so impressed with the level of care she has received so far. I’ve had to tweak a few things regarding times and tasks but nothing has been too much trouble when I have requested this.
We weren’t sure how Mum was going to receive care

after being looked after by my late father for so long however she has adjusted so well and has enjoyed the company.
For us as her family, it’s a huge relief.
Keep up the good work it’s so reassuring for us all!

Reply from Lauren Higgins, Registered Manager at Minster Home Care

We truly appreciate you taking the time to share such a heartwarming review. It means a lot to us to know that you find comfort in the care your loved one is receiving. Engaging with families to ensure our clients' needs are met is a top priority, and your kind words reaffirm our dedication.

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Review from C S (Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience

I have found Minster Home Care to be really helpful and responsive. I have been happy with every carer they have sent. As in life, you get on better with some than others! When I have had to ask to change a visit time, they have been very accommodating.
I feel they really do care about me and will

do their very best to meet my needs. I could not have coped without them.
Thank you all very much.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

I am delighted to hear that you are satisfied with the care you are receiving, and I appreciate you taking the time to share such a kind review. Our team strives to provide exceptional care to every client, and it is wonderful to hear that our efforts have made a positive impact on you. We take great pride in going above and beyond for each and every one of our clients, and it brings us immense joy to see that our genuine passion for caregiving shines through in the care we provide. Your satisfaction is our top priority, and we look forward to continuing to provide the highest quality care possible.

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Review from C P (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience

We have recently moved into the area with my mum who needs care, we chose this care company before we moved. The manager from the company came to our house to meet with us and met with my mum and my family. She has gone above and beyond to help in any way she could since moving into our new home. She

has been brilliant and the staff who have come so far to care for my mum have been outstanding and so caring towards my mum, always professional I am so glad we picked this company.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you for taking the time to share your thoughts about the service provided by Minster. It is truly heartwarming to hear that you are happy with our services. At Minster, we are fully committed to providing high-quality care that is tailored to meet the unique needs of each individual. Our team of trained professionals is dedicated to ensuring that our clients receive the best possible care so that they can continue living in the comfort of their own homes. We take pride in our work and are passionate about making a positive difference in the lives of those we care for. Thank you again for your kind words, and please don't hesitate to reach out if you need any further assistance.

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Review from Diane R (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience

Minster have been a pleasure to have helping my dad. They are always very prompt, reliable, polite and very caring.
It certainly has helped us as a family to cope with a difficult situation. It’s very reassuring to know someone will arrive each day and cheerfully help with lots of different household

tasks.
Thank you for your valuable help.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you so much for taking the time to write such a lovely review. Your feedback means a lot to us, and we're thrilled to hear that we were able to make a difference during your difficult time.
At our company, we understand how challenging it can be to navigate through tough situations, and we're always here to provide support and guidance whenever you need us. We're pleased to hear that our services were helpful to you, and we hope that you'll continue to rely on us in the future.
Once again, thank you for your kind words, and please don't hesitate to reach out to us if you ever need any assistance.

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Review from J A (Daughter-in-law of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience

So happy we have found Minster Home Care, we know your client is very happy and looks forward to your visits, all the care team are incredibly kind and patient and arrive at the times stated on the daily plan which helps enormously with her routine, maintains her independence and allows her to stay

in the comfort of her home, which is incredibly important for her well being.
All of this would not be possible without the office team who do an amazing job of setting up this service, planning and coordinating every day and it is so helpful for me to know I always have a direct point of contact, I always feel it is so much more than a job to everyone and that they really do genuinely care.
Thank you so much.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you so much for taking the time to write such a lovely review. It truly means a lot to all the minster team. I feel privileged to have the opportunity to care for your mum and ensure that she receives the best possible care. I am pleased to hear that our passion for caregiving comes across in the way the team has cared for your mum. I believe that every individual deserves to be treated with kindness, respect, and dignity, and I strive to provide that in my care. Thank you again for your kind words, and please don't hesitate to reach out if there is anything else I can do to assist you and your family.

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Review from L R (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience

Over all my care has been good, I have a slight problem in that I am a bit deaf and have difficulty understanding some of the new carers but hopefully will learn to cope with different accents. The other problem I have is with how long it takes them to write lengthy reports every day, to the extent

that they no longer complete the tasks formerly completed within the hour. Apart from these two niggles I am very happy with the standard offered.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you for taking the time to leave a review. Your feedback is highly valued, and we are grateful for the opportunity to improve our service. At our organisation, we strive to provide the best possible care for our clients. One way we achieve this is by investing in cutting-edge technology that assists our carers in recording their daily notes.
Your specific feedback regarding the time it takes for carers to record their notes is particularly helpful. We understand the importance of providing timely and accurate notes to ensure our clients receive the best possible care. We are currently exploring ways to shorten the time it takes for our carers to take notes without comprising the quality and integrity of their work.
Again, thank you for sharing your experience with us. We take all feedback seriously, and we are committed to providing exceptional care to our clients.

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Review from R H (Son of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience

This review covers the last 12 months. The quality of the service provided depends very much on the carer involved at each visit. Some are compassionate and others are simply task-driven. Communication between management and staff, and staff to staff is poor to average. I have spoken to carers who do

not know why we have asked them to do something when we have discussed this with management and they undertook to brief carers. If we raise a concern, management always appears to be playing catch up, never ahead of the curve. It is not unusual to have to ring up and ask again for carer to be reminded to do something that has long been part of the expected delivery from carers. Management are poor at giving feedback when we have asked them to investigate a reason something was not done or done. Information on corrective action carried out is seldom provided. Too many introductions of staff who lack dementia training.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you for your review. We are dedicated to providing exceptional care to all of our clients and take all feedback seriously. We want to assure you that we investigate all complaints thoroughly and provide feedback whenever requested.
Our staff members are highly trained in dementia care, and we are proud of their expertise and commitment to our clients. We believe that building strong relationships with our clients is essential to providing the best possible care, and we are fortunate to have a high retention rate among our staff.
We understand that every client is unique, and we are committed to tailoring our care to meet individual needs. We continuously seek ways to improve our communication methods to ensure that our clients receive the support they need.
Thank you again for your review, and we are grateful for any constructive feedback or ideas you may have on how we can improve our service.

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Review from W M (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience

The majority of care workers are very good with Mum, taking care of her needs and engaging with her and she looks forward to them coming and keeping her company. Because mum has dementia, we have had to put all electrical appliances away out of her reach meaning care workers have to lift the microwave

out of the pantry to prepare a meal. There are a few care workers who I think find this to be too much trouble and will take the easy option of making a sandwich rather than preparing a hot meal.
Therefore there are some days when mum doesn't have something substantial to eat.
Having said this, while I was away at Christmas Mum was well cared for by one care worker in particular who will search through the cupboards and freezer and make a meal. This care worker will use food up in date order so that nothing is wasted, however quite often this doesn't happen with some of the other care workers and a lot of food is wasted and thrown away.
The office staff are very pleasant and helpful.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

We are thrilled to receive your feedback about the care provided to your mother. We are pleased to know that the majority of caregivers have met your expectations. However, we understand that trusting and comfortable relationships with caregivers are vital, and we appreciate you bringing this to our attention. We assure you that every concern you raise is taken seriously, and we will strive to ensure your satisfaction with all aspects of our service.
Your positive feedback about the care provided to your loved one during the Christmas period has been passed on to the staff member responsible, and we are delighted to have met your expectations. We believe that feedback is essential to improving the quality of care we offer, and we are committed to continuously improving our service.
We are currently working on enhancing the nutrition and meal preparation aspect of our service, as we recognize the importance of proper nutrition to your loved one's health and well-being.

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Review from C D (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience

As a family, we're really pleased with the service provided by Minster Home Care. The carers are all really friendly, endeavour to do what we have asked and provide care and friendship to Mum.
What is particularly helpful is the app. It is always updated immediately and gives us so much comfort to

know mum is being well cared for.

Reply from Lauren Higgins, Branch Manager at Minster Home Care

We would like to express our sincere gratitude for taking the time to share your experience with our app. Your review has made our day!
We are constantly striving to enhance our services and provide our users with the latest technological advancements. It brings us immense joy to know that our efforts have paid off and that you are finding our app to be working well.
We promise to continue investing in the best technology to ensure that our users have a seamless and enjoyable experience.

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Review from Martin C (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience

We are pleased with the carers coming in all weathers. They are very civil and Mum likes them too.
The carers give me good advice and are helpful, they advise on appropriate clothing and general care for Mum; she likes a bit of company besides me, I understand she needs a change now and then. I appreciate

them coming twice a day. They have helped with many issues and presently have suggested a podiatrist to clip her toenails, and I could mention many more instances of care and help but have not the time tonight.
To sum up: we are very pleased with Minster Home Care and wish them all the best for the future.

many thanks,

martin mum

Reply from Lauren Higgins, Branch Manager at Minster Home Care

Thank you so much for your kind review, we pride ourselves on delivering exceptional home care and it really is a pleasure to care for your mum.

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Review from D G (Power of Attorney of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience

Minster Home Care has been amazing at looking after my friend who is struggling with Alzheimer's. They have consistently kept to their allotted times which has been great to try and keep to a routine. The carers have all been so kind and respectful and have been very quick to let me know about any problems.

The management team are wonderful. They really embraced my feedback and made sure that care was tweaked when needed to provide the best possible support at all times. Nothing was too much trouble. Sadly, my friend had to go into hospital at the end of last year and has now moved into long-term care. It has been lovely how the team have still kept in touch to ask how she is doing and wanting to know that she has settled in.
We tried four other agencies before finding Minster. I wish we had found you first!
Thank you for all of your help and support, it has been a pleasure working with you.

Reply from Lauren Higgins, Branch Manager at Minster Home Care

We sincerely appreciate your wonderful review and are grateful for the opportunity to work in partnership with you. With your invaluable input and collaboration, we have been able to deliver a comprehensive and tailored package of care that meets your specific needs and exceeds your expectations. Your feedback is a testament to the hard work and dedication of our team, who are committed to providing the highest quality care. Thank you once again for choosing us as your care provider, and please keep in touch.

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Review from Christine S (Daughter of Client) published on 2 January 2024
Submitted via Website • Report

Overall Experience

All the carers we have had have been very kind with my mum and worked hard. Any questions I have had have been dealt with quickly by the office. No issues with the service that we have received. We are both very happy with it all.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you so much for sharing your feedback with us. I am thrilled to hear that you are happy with the care services provided by our carers and that our office team has been responsive to your queries. We understand how important it is to have reliable care services and we are grateful for the opportunity to care for your mum. We appreciate your trust in us and we will continue to work hard to provide the very best care services possible. Please do not hesitate to reach out to us if you have any further questions or concerns. We're always here to help.

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Review from Gill B (Daughter of Client) published on 29 December 2023
Submitted via Website • Report

Overall Experience

Mum has been a client of Minster Homecare since August 2023. The senior safeguarding and compliance lead works very closely with us to ensure the best care and support is given at all times. Mum is happy with the carers, they are kind, treat her with respect and she enjoys their company.

Reply from Lauren Higgins, Branch Manager at Minster Home Care

Thank you for taking the time to provide your feedback. I am very pleased to hear that the care provided by our carers is meeting the needs and expectations of your mum. It is always our top priority to ensure that our clients receive the best possible care and support.
I am particularly happy to hear that your mum is enjoying her care visits. We understand how important it is for our clients to feel comfortable and valued, and we work hard to ensure that our care services are tailored to meet their individual needs.
Thank you again for your feedback.

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Review from Alex H (Son of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience

My mum has had a few medical issues that have affected her confidence. She is determined to stay independent however and to continue enjoying life at the sheltered housing association where she lives. We decided to engage Minster Home Care to help my mum - initially with her morning routine and also

around dinner time. We initially met the senior compliance lead who was both friendly and professional - she immediately put my mum at ease and was thorough in understanding her situation and the care she needed. Importantly, she also took the time to get to know my mum as a person and how she likes to spend her time and the things that are important to her. The carers who have attended have all been great and we have seen a big improvement with my mum. The communication between the manager, the senior client engagement lead and the senior compliance lead has been great and I know I have someone to speak to if I have any concerns. I would definitely recommend Minster Home Care.

Reply from Lauren Higgins, Branch Manager at Minster Home Care

Hello! It's wonderful to hear that your mum felt at ease, it is a real pleasure to support your mum. We are so glad to know that she is feeling better and that you have noticed a positive improvement. Thank you for letting us be a part of her journey. We are always here to help in any way we can.

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Review from J O (Son of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

Our experience of Minster Home Care was outstanding from beginning to end, from the modest input at the start to the intensive support at the close. The care and dignity with which Mum was treated, by each and every member of staff was wonderful and uplifting. They could not have done a better job,

nor could they have been nicer people. In the beginning, Mum wasn't sure of what to expect and was anxious about how things would work out. She had been a very independent and self-sufficient woman all her life. All of her initial concerns were unfounded, she was delighted with the people themselves and everything they did for her. And their support allowed her to remain at home, in familiar surroundings, which was one of her dying wishes.
The emotional support afforded to Mum's family was also exceptional. Just a few words each day to check they were okay was so appreciated. And someone was always available in the office to answer questions which was very helpful.
We are so grateful for everything that Minster Home Care did for our mum, please extend our deepest gratitude to all your staff who cared for her.

Reply from Emma Lea, Branch manager at Minster Home Care

Thank you, it was a real honour to have cared for your mum. A wonderful lady who put a smile on everyone's face, the pleasure was all ours.

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Review from D G (Client) assisted by family/friend published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience

Quality of staff varies but nothing to complain about.

Reply from Emma Lea, Director at Minster Home Care

Thank you for your feedback. We will pass this on to our care team.