Minster Home Care

2 Chessingham Court, York YO30 4WQ
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9.7 32 Reviews
  • Minster Home Care, York
Minster Home Care is a family business, providing care in the comfort of your own home supporting you or your loved one. They offer a range of care services covering a wide range of daily tasks, from bathing and showering to help with the weekly shopping, assisting with domestic task and administering medication.

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Care Provided by Minster Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Minster Home Care
  • Person in charge
  • Lauren Higgins (Registered Manager)

Funding & Fees Guide for Minster Home Care

  • Prices

  • From £26.00

  • Our pricing structure is aimed to be flexible and hassle-free and we don’t believe in hidden fees. At Minster Home Care, you know you’ll be receiving a service you can rely on with regards to the care provided and transparency throughout our terms and conditions.
    All carers employed directly by us and we value the contribution and dedication of each of our employees. We aim that you and your family develop a close bond with those caring for you, and this is only achieved through trust, consistent support and friendship.

Minster Home Care Reviews (32)

Total of 32, showing 21-32
9.7

Minster Home Care has a Review Score of 9.7 (9.720) out of 10, based on 30 reviews in the last 2 years. Over all time Minster Home Care has 32 reviews.

Overall Experience

  • 24
  • 7
  • 0
  • 1
  • 0

Date Published

32
0
5
30
2

Review from R P (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Minster Home Care have gone beyond great lengths to meet the needs of my parents whilst working closely with my sister and me. Minster Home Care provide well presented and kind staff who arrive on time and remain busy throughout his/her visits. Minster Home Care provide a mobile app which gives live
information about home visits. Minster Home Care remain aware, active and flexible to maintain independence whilst providing all support needed. My family are very pleased with Minster Home Care provision. I highly recommend Minster Home Care to others.

Reply from Emma Lea, Company Owner at Minster Home Care

Hi Ros, thank you for your review. It is a pleasure to help!


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Review from Pam B (Daughter-in-law of Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with my mother-in-law's care, they treat her very kindly, they are also happy to see to the dog too which is very helpful. Most of the carers leave the front room neat and tidy. Occasionally, we have had issues like leaving the door unlocked or not locking the dog away on an evening
but I think everyone has got the hang of it now.
They are all lovely, pleasant people and they do a marvellous job.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you for your feedback and kind words. It is a pleasure to look after your mother in law.


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Review from Ruth J (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It can be very daunting when you are at a stage in life when you need extra support and care. Thanks to Minster Home Care, this process has been much easier than anticipated. They have listened to our personal concerns and they have gone to great lengths to meet the needs required. Nothing is too much
trouble and you feel very safe and relaxed in their care. We feel extremely lucky to have them, they are a superb team! Thank you Minster Home Care!

Reply from Emma Lea, Director at Minster Home Care

Thank you for taking the time to review our services and it is a pleasure to help. The comments will be passed onto our team. Many thanks again.


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Review from Patricia W (Wife of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We think all your carers are kind and appreciate everything they do, some go above and beyond. My husband now calls one of them 'family', well I don't think you can get a better result than that. Carry on with all your good work, cheers.

Reply from Derek Ward, Owner/Director at Minster Home Care

Thank you for taking the time to review our services and I am glad you are happy with our carers. The comments will be passed onto our team. Many thanks again.


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Review from Matt C (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Minster Home Care took over the daily care visits for my mother a couple of months ago, and I've been very pleased with the service they've provided. I've met several of the carers while visiting my parents and they've all been very friendly, connected well with Mum, and provided excellent care for
her. They've also turned up reliably at the scheduled times which is important for my parents' routine. On a couple of occasions, I've called the office the managers have also been efficient and easy to deal with. Overall Minster seems to be a very well-run outfit, providing great care in a professional manner. Thank you so much for what you do for Mum.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you for your 5-star review. It is a privilege to help, thats what we are here for.


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Review from G F (Guardian of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to express my sincere thanks and admiration for one of your staff.
She has recently supported us to engage a service user, and with her support enabled us to complete a long and complex assessment. Her input to the sessions was invaluable, and you can clearly see she is really invested
in her work, going above and beyond to care for the people she supports.
Without her input, it is unlikely the service user would have felt comfortable enough to attend, never mind participating in the assessment. She was flexible, reliable, and accommodating. In addition, she offered valuable insight into her experiences of supporting the service user and provided clarification to support the service user to disagree/share different views.
She is a credit to your service, and I felt that her work should be acknowledged. Thank you.

Reply from Lauren, Registered Manager at Minster Home Care

Thank you for your lovely review. It is a pleasure to help.


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Review from Helen B (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care my mother receives from Minster Home Care. I live a long way away but have met some of the carers when staying with my parents. All of them have been lovely with Mum, and very nice with my Dad too, although he doesn't receive care at the moment. I think we have been fortunate
to find Minster. The service has been reliable and the carers are kind, friendly and professional. They do a great job. Thank you.

Reply from Lauren Higgins, Registered Manager at Minster Home Care

Thank you for your lovely review. It is a pleasure to support your parents and be able to give you peace of mind.


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Review from D M (Daughter-in-law of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy with the care she receives and that makes us happy. We go round often to see her but it’s also nice to see a different face and have a chat about something different and that’s what they do. Carry on with the good work Minster Home Care. Thank you for all you do. Great
team.

Reply from Derek Ward, Owner at Minster Home Care

Thank you for your lovely review. It is a pleasure to support your Mum.


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Review from Jan V (Daughter of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an association with Minster Home Care for just over a year now. During this time they have cared for my mum.
My mum is comfortable with the caregivers and they brighten her day.
As I live a long way from Mum it is also important to me to be able to feel comfortable to contact Minster
Home Care at any time over anything. They have always been tolerant and patient with me and strived to accommodate my requests.
Thank you.

Reply from Emma Lea, Owner at Minster Home Care

Thank you for your review. It is a pleasure to support your Mum.


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Review from N D (Great-Niece of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A staff member went above and beyond her role at Minster to help my great aunt after a fall. Excellent communication and reassurance.
Always available on the phone to chat about visits, there are definitely good carers out there.

Reply from Derek Ward, Director at Minster Home Care

Thank you for your review. We will pass this onto our team.


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Review from Sara C (Wife of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I welcome that we have a consistent group of carers now. Carers and office staff are friendly and keen that things should be as good as possible for us. Carers are professional and hardworking. Any problems are ironed out swiftly.

Reply from Dez Ward, Director at Minster Home Care

Thank you for your kind words, we are very glad you are happy with our care team and service.


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Review from Wayne N (Son of Client) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, efficient, friendly, considerate.

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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Minster Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Minster Home Care is calculated as follows: ( (138 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 175 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Minster Home Care is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Lauren

Lauren Higgins

Job Title: Registered Manager

Joined: 2021

I have 16 years of care experience and I started my care career when my Grandma suffered a large stroke I subsequently left employment to become my Grandma's primary career. Alongside caring for my Grandma, I worked as a complex care practitioner, gaining experience within a wide range of care settings and needs.


I have personally witnessed the benefits excellent care can have on a person’s life and that of their families, so I have a real passion for promoting person-centred care and want to work for a company that reflects my own values. I joined Minster Home Care in the Autumn of 2021 to provide daily support to our care team, and to ensure we recruit the best candidates for the company.


Ruth

Ruth Moore

Job Title: Senior Compliance Lead

Joined: 2021

I started my journey in the care environment in 1998 when I worked in a local care home. I loved meeting people and supporting them and since then I worked with young adults with learning disabilities to support them with their independence. I have also worked in the educational environment for young people, children and their families, and although I always loved my job I felt the need to go back to where I started so I decided to look for a job where I could support the more mature people. I joined Minster Home Care because I liked the way they were family-run and also their ethos. In late 2021 the company appointed me as a Senior Carer. I love my job and truly thrive from supporting our service users and my colleagues.


Derek

Derek Ward

Job Title: Owner & Director

Joined: 2020

After operating a domestic home service franchise for over 20 years in the York and Harrogate area, Dez developed a real passion for care and customer service.


With a further passion for staff recruitment, governance, and marketing, plus experience in operating a very similar business model to domiciliary care, in 2020 he, along with sister Emma, started Minster Home Care as an independent family-run business.


Poppy

Poppy Lea

Job Title: Apprentice

Joined: 2023

Poppy joined the Minster team on a part-time basis in April 2023. Since then, Poppy has gone through her A Level examinations and joined the company on a full-time basis.


Poppy has met the vast majority of our service users and she is also enrolled on an Apprentice Degree through Minster Home Care. Poppy supports the office team with various tasks, from staff scheduling to data entry, and general administration.


Lewis

Lewis Nicholson

Job Title: Field Care Supervisior

Joined: 2021

Lewis joined the company in the summer of 2021 as a Home Care Assistant. Lewis is very passionate about his role and subsequently became a member of the office team in 2023.


Lewis’s role is a hybrid role of caring for clients and working alongside the managerial team, supporting them with various tasks such as compliance and training.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Minster Home Care to verify any information. View our terms and conditions. Minster Home Care has a Platinum Service – more info.