Walfinch Harrow & Brent

Suite 206A, 2nd Floor, 1-9 St Ann's Road, Harrow HA1 1LQ
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9.8 17 Reviews
  • Walfinch Harrow & Brent, Harrow
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Care Provided by Walfinch Harrow & Brent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shilpi Verma (Registered Manager)

Funding & Fees Guide for Walfinch Harrow & Brent

  • Prices

  • Fee's vary depending on the services that are required our starting rate is £25 per hour and live-in care from £1350 per week.

  • We offer tailored care packaged to suit individual needs and circumstances
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Walfinch Harrow & Brent Reviews (17)

9.8

Walfinch Harrow & Brent has a Review Score of 9.8 (9.763) out of 10, based on 9 reviews in the last 2 years. Over all time Walfinch Harrow & Brent has 17 reviews.

Overall Experience

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Date Published

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Review from Harsha P (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who cared for my mum who was ill with cancer. She was amazing she looked after our mum like she was her own grandmother. She brought joy and a smile to her face throughout the last days/weeks of her life. I cannot thank her enough. She is kind, sympathetic, generous, humble and overall extremely
great at her job. I could say 1000 great words about her.
Walfinch are amazing and well-organised professionals. The manager is extremely lovely and gave us the best service and carer and I thank them so much.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for your incredibly kind words. We are touched to hear that our carer was able to bring comfort and joy to your mum during such a difficult time. It means the world to us to know that we were able to make a difference in her final days. Your appreciation reflects the dedication and compassion that we strive for at Walfinch, and we are grateful for your acknowledgement of our team's efforts. I will make sure to pass on your wonderful feedback to the team. We are honoured to have been part of your mum's care journey.


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Review from Mina P (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care team, my mother is well looked after and the carer are polite and attentive. The only minor issue we have had is when they send a new person without much notice but when I have pointed it out to them they have acted on it.
It's a shame the schedule is sent so late on Sunday night.
Apart
from that the carer has been very good. They seem well trained and the staff are always contactable.
It's been very positive for us and my mother is happy with the service and have got into a good routine.
Very happy to recommend Walfinch Harrow and Brent.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for sharing your experience and for recommending Walfinch Harrow & Brent. We're delighted to hear that you feel your mum is well looked after and you find our carers attentive and well-trained. We appreciate your feedback and we are always looking to improve.


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Review from Nishma S (Niece of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, takes care of client needs.
Definitely recommend to others.
I am happy with the service and helpfulness from all Walfinch staff.
Staff in office are also great and very helpful.
Carers must know care plan completely at all times.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you, for your positive review and recommendation. We are so glad to hear that you're happy with the care and support from both our carers and office team. Your feedback is greatly appreciated. Thank you for choosing Walfinch!


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Review from Alison V (Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are prompt, caring and friendly. What more can I say that's what you need from a carer. They are better than any other carers I've ever had and I've had several different companies. I don't know what else to write except they are good and we need more care companies like them.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for your kind words! We are thrilled to hear that you've had such a positive experience with our carers and that we've been able to provide the care and support you deserve. Your feedback means a lot to us, and it motivates our team to continue delivering the best service possible.


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Review from Bina M (Stepdaughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having tried several other Brent Adult Social Care recommended providers, we came to Walfinch after they were recommended by a friend of the family.
Walfinch's carers are kind and caring, supportive, calm, and are fully aware of and focused on their patient so they know how and how much to communicate.
They are gentle and try to take things slowly if required, not rushing things through. My stepfather would cry and scream with the other care companies, but with Walfinch he has been calm and relaxed and even shown signs of enjoying life again.
The carers have been open and comforting to the family members, too, being considerate enough to explain things. They ask questions rather than assuming or guessing.
The management company call regularly to ask if we have any questions and send someone round to assess the care needs, liaising with the family before putting anything new into place.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for your review and for choosing Walfinch to care for your stepfather. We're delighted to hear how much calmer and happier she has been since we began caring for him. Knowing that he feels more relaxed and has even shown signs of enjoying life again is incredibly meaningful to us. We're also grateful for your kind words about our carers and management team. It's wonderful to know that the care and communication we provide have brought comfort not only to your stepfather but to your entire family. We believe in taking the time to understand each individual's needs, and we're so pleased that this approach has made a difference for you all. Your recommendation means a lot to us, and we look forward to continuing to support your family.


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Review from H B (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been Walfinch for 9 months and in that time I cannot compliment their service provision enough. My mother (their client) suffers from Vascular Dementia and the carers have fully embraced their role and ensure she is well taken care of! They are extremely cooperative which is an invaluable bonus
to working as a team! The carers are diligent; conscientious and rarely late or tardy! They are a focused, experienced, highly-qualified team that take the job seriously: a breath of fresh air! The carers do well in treating the client (my mother) as an individual and endeavour to treat her with utmost respect and communicate with her verbally and closely observe her. As a family, we highly recommend Walfinch for the reasons reiterated above and their unique problem-solving skills when necessary.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you so much for your wonderful feedback and for taking the time to share your experience with Walfinch. We're thrilled that you have been pleased with the care and support provided by our team over the past nine months. We are committed to delivering person-centred care, and we are delighted to know that our carers have made a positive impact by ensuring your mother is well cared for, respected, and treated with dignity. Your kind words about their professionalism, cooperation, and dedication mean the world to us (and them). We take pride in fostering teamwork and treating each individual with respect, and it's reassuring to know that these values have been reflected in the care your mother receives. Our carers truly enjoy working with your mother and appreciate the positive relationship they've built with both her and your family. We appreciate your recommendation and look forward to continuing to provide the high standard of care you've come to expect.


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Review from R K (Client) assisted by family/friend published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with this company for nearly 2 and a half years and the service is very good. The carers are friendly, kind, caring and supportive. They arrive on time and carry out their work efficiently.
Should a problem arise it is dealt with promptly, satisfactorily and in a very polite manner by management
and office staff alike.
I am very satisfied and have already recommended the company to others.

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Review from B G (Daughter of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Walfinch has been excellent. The carers are able to communicate with the client in their mother tongue which makes it easier for the carer and the client to meet their needs. The care agency and carers always communicate if they are running late. The carers follow the care plan
and everything is left clean and tidy. Having this extra support has given us and the family the flexibility to go to work and socialize knowing that the client is looked after. I highly recommend Walfinch to other people.

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Review from Rose G (Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice company I like to thank a very helpful manager and all of the team. The carers are wonderful. Very kind and professional. Thanks to all carers.

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Review from Susan H (Daughter of Client) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Walfinch since March 2022 when my father had a stroke. The carers are all very professional and kind. They were a pleasure to deal with. We received the schedule of carers each week and they were always on time and stayed for the full period. They made us all feel very comfortable
and looked after my dad with dignity and professionalism. I would highly recommend them.

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Review from Y O (Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with all the girls, they did anything you asked. They made sure I did my exercises each day.
We would recommend your services to anyone I have already told a couple of people.
Thank you once again for all your help in my recovery.

Reply from shilpi verma, Managing Director at Walfinch Harrow & Brent

Thank you so much for the wonderful feedback, Yvonne. We are very happy to learn that you feel comfortable with our carer.


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Review from B S (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Walfinch, Harrow & Brent agency to anyone. I used their services when my father was coming out of the hospital. I found them to be both very professional and supportive. The managing director and her team were approachable and always willing to listen and help in any way they
could. I even got some valuable advice from the staff regarding my dad's dementia issue. The company also appeared to be supporting their carer as well as listening to any of our concerns. I wanted a carer who could speak Punjabi, which is my father's mother tongue, to ease Dad back into his home environment. The staff member was a blessing. She was very caring and treated my father with the greatest of respect. When providing personal care, she did so by keeping his dignity at all times. The meals were freshly cooked and the house was always clean and tidy. Medications were administered on time throughout the day. We could trust the carer and didn’t have to prompt her to do anything. If funds were not an issue would use them again

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Review from Marilyn H (Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed twice daily help after a major shoulder operation. The service was excellent. The ladies looked after my personal needs and helped around the house. They helped with my very important exercises. Very bright, cheerful and competent. I am sure this helped with my recovery. Punctuality was pretty
good. Took me for a short walk twice a day.
I would recommend this agency.

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Review from Francesca W (Daughter-in-law of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are just incredible and a credit to Christies Care!
We are so grateful for their professionalism, kindness and care for my mother-in-law and the rest of the family in the last few weeks of her life.
Christies Care were very accommodating and helped us a great deal, having been completely
new to needing care.
The carers, in particular, I can’t thank enough for being such lovely, kind and caring ladies.

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Review from Dexter L (Uncle of Client) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a client of Christie’s Care and they did a wonderful job in caring for my niece in her last days. I couldn't speak more highly of them, from the management to the carers. The carers in particular.

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Review from Rabia R (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Christies Care for my mother's care as the owner of Christies was very personable in really understanding my mother's specific language, cultural and religious needs and sensitivities when appointing carers. Although this took a little time to set set up, I felt Christies were working with us
as a family, we were not "just another client". We were going through a difficult time as my mother was a palliative cancer care patient. The carers were lovely and flexible to assist my mother with her personal care, preparing food and domestic help and giving moral support to both my mother and me. Unfortunately we only used Christies for approximately two weeks, as my mother's health declined rapidly and she passed away, but I'm sure we would have continued to use Christies if my mother was still with us. Thank you Christies.

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Review from Steven M (Son of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment provided by Christies Care Harrow for my mother in her final days was absolutely faultless. Although it was only for a week, the care coordinator and team were professional throughout and could not have helped care for her any more than they did. By visiting twice a day (or three
or four times if we requested) they were able to help wash her and change her clothing and bedsheets and carry out the exercises we were not able to do, whilst keeping my mum as pain-free as possible. We would have been absolutely lost without the care coordinator and her team. They were able to help provide us with help and advice for what to do throughout the day/night when they were not there, and also reassure us that what we were doing was correct. We could not have wished for a better team to care for Mum during her final days which we will be eternally grateful for, and we would recommend Christies Care and especially the care coordinator and all of her team to any other family faced in a similar situation.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Walfinch Harrow & Brent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Walfinch Harrow & Brent is calculated as follows: ( (44 Excellents x 5) + (7 Goods x 4) ) ÷ 51 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Harrow & Brent is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Walfinch Harrow & Brent

What Type of Services does Walfinch Harrow & Brent offer?

Walfinch Harrow & Brent offers Home Care.

How many Carers does Walfinch Harrow & Brent employ?

Walfinch Harrow & Brent employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Harrow & Brent to verify any information. View our terms and conditions. Walfinch Harrow & Brent has a Basic Service – more info.