Adelfi Care Services Ltd

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you so much for taking the time to share your experience with Adelfi. We are truly humbled by your kind words and grateful for the opportunity to have cared for your grandmother. It was our honour to support her in remaining comfortable in her own home, a place that held such significance for her and your family. Our team strives to provide care that respects the dignity and individuality of each person we serve, and we're glad this was evident in her final days. Hearing how our carers made a positive impact by not only providing care but also sharing moments of laughter and companionship with your grandmother is incredibly rewarding. These stories inspire us every day to continue our commitment to compassionate care. We will certainly pass on your lovely word to the team, who will be encouraged to know their efforts made such a memorable difference. Thank you once again for your trust in Adelfi. It was a privilege to be a part of your grandmother's journey.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you so much for your thoughtful review. It truly means a lot to hear that our carers have become such a valued part of your lives. Building trust and genuine connections is so important to us and knowing that we've been able to support both of you in a way that feels reassuring and personal is incredibly rewarding. We're especially glad we could be there for you when you needed us most. Your kind words will be shared with the team and I know they'll be deeply appreciated.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you ever so much for your touching review. It genuinely means a lot to us that we could support your father and make a positive difference during what must have been a challenging time. It's heartwarming to hear how our team connected with him and brightened his days, especially knowing how important his sense of humour was to him and your family. We completely understand how vital it is to find the right care that respects the person behind the condition, particularly for someone as proud and strong as your father. It's wonderful to hear that our carers matched his personality and made his time with us enjoyable. Your kind words are a true testament to the team's commitment, and I'll be sure to share your gratitude with them. Thank you again for placing your trust in Adelfi. Wishing you and your family all the very best, and please do not hesitate to reach out if there's ever anything more we can do for you.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for your amazing review! We're incredibly grateful for your kind words and the humour you brought to your feedback. We're thrilled that our value and straightforward approach resonated with you. Your comparison to the "luxury car" pricing in the industry gave us a good chuckle - though we aim to provide outstanding care, we firmly believe that quality care should not be a luxury but accessible to all. It's heartwarming to know that our team's dedication and positive attitude made a significant difference in your father's life. Hearing that he enjoyed our visits and feels comfortable with our caregivers truly means the world to us. We promise to maintain our competitive pricing and continue providing excellent service without any hidden costs. Thank you once again for your glowing review. We are honoured to have your trust and look forward to continuing to support you and your father

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you so much for taking the time to share your positive experience with Adelfi Care. We are delighted to hear that the care provided to your father met your expectations and that our staff demonstrated the sensitivity, support, and dedication we strive for in every aspect of our service. Understanding the critical importance of reliable and compassionate care, it’s heartening to know that our team was able to offer both comfort to your dad and peace of mind to you. The readiness of our staff to respond promptly and effectively in emergency situations is something we take great pride in, and your acknowledgement of these efforts is deeply appreciated. Your experience and satisfaction are what motivate us to continue going above and beyond. Recommendations like yours are invaluable and reinforce our commitment to maintaining the highest standards of care. We feel truly fortunate to have been chosen to provide care for your father and are grateful for your trust in us.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Your heartfelt review means the world to us and the entire team at Adelfi. It was our privilege to support your mum, from companionship visits to providing more personal care after her fall. We're deeply touched by your recognition of our efforts to respect her initial resistance and to eventually build meaningful relationships that she looked forward to.
Transitioning to four times daily care on short notice was a moment we approached with the utmost seriousness, aiming to ensure your mum could come home comfortably and receive the care she deserved. Hearing that our team's kindness, sensitivity and professionalism made a significant difference during such a tender period is incredibly rewarding.
Your acknowledgement of the support provided to you personally during this emotional time is something we hold in high regard. We strive to be more than just a care provider; we aim to provide support for families navigating the complexities of care decisions.
Thank you again.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you sincerely for taking the time to share your positive experience with Adelfi. It's heartening to hear that our commitment to providing thorough and responsive care has resonated with you and offered peace of mind regarding your mother's well-being.
We're particularly glad to know that our app has enhanced your experience, allowing you to stay informed and connected, no matter where you are. It's feedback like yours that inspires our team to continue innovating and striving for excellence in everything we do.
Please rest assured that we remain dedicated to not only meeting but exceeding the care expectations for your mother and all those we serve. Should you have any more insights or require further assistance, we're here for you.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you so much for taking the time to share your experience with Adelfi Care. We are deeply touched by your kind words and grateful for the opportunity to have supported you and your mother during such a challenging time.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

I'm absolutely thrilled to hear that you are genuinely pleased with the service provided by our care team for your mother. It's heartwarming to know that she has placed her trust in them and feels comfortable with the personal care they provide. The fact that our care team has gone above and beyond by offering valuable advice to your family speaks volumes about their dedication to ensuring your mother's well-being.
It's truly remarkable that our team has not only been professional but also personable, making it easier for both your family and your mother to approach them with any concerns or questions. Their openness and approach ability foster a strong sense of trust and communication, which is crucial in providing exceptional care.
Furthermore, our care team's commitment to keeping you informed about any issues or concerns regarding your mother's health is commendable. This level of transparency shows their genuine care and concern for her well-being.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for your kind words and I will be sure to pass these on to our team, which I am sure will be much appreciated. It's lovely to read about how our team portray themselves and demonstrates to us how lucky we are to have such dedicated people working with us. I know that all of our team have great relationships with your family member and all look forward to their call with them. We know that the key to successful care delivery is communication, which is why we try to keep the dialogue flowing openly to ensure the best possible outcomes. It's great that you have noticed our efforts in this. Thank you again for taking the time to review our service.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

We cannot express enough gratitude for your kind words and for taking the time to leave a review about the care services provided for your beloved great aunt. It was an honour to care for such a remarkable woman, and we are overjoyed to hear that our team was able to make a positive impact on her life during her golden years. Your great aunt was a true inspiration and we are so grateful for the time we were able to spend with her. We understand that entrusting the care of a loved one is not an easy decision and we want to thank you for choosing Adelfi Care. It was a privilege to be a part of her life and we are so glad that we were able to make her final months comfortable and peaceful. Thank you again for your trust in us and for taking the time to share your thoughts.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for taking the time to leave your feedback. It’s lovely to read your recognition of the dedication that our team provide to our clients. I will ensure that your feedback reaches them, as I know these kind words will mean so much. Thank you again.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for your kind words. When we have feedback that articulates in real terms our company ethos and also highlights the amazing work that our staff do each and every day, it makes the challenges that we all currently face (in social care) worth it. I will be sure to share your feedback with the entire team. Thank you again.