Adelfi Care Services Ltd

Stable Offices, The Hyde, Hyde Lane, Prestbury, Cheltenham GL50 4SL
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Top 20 award
10 23 Reviews
  • Adelfi Care Services Ltd, Cheltenham
Adelfi Care Services are a family run home care provider based in Bishops Cleeve, Cheltenham and serving the nearby towns and villages, who are committed to providing high levels of person-centred care.

They understand that the decision to accept external support is often a very difficult one to come to terms with. Adelfi Care Services make this transition as seamless as possible by allowing clients to lead the process of creating a care package that is specifically tailored to their needs and wishes.

A huge emphasis is placed on presenting strong family values and this is reflected in their care delivery, with care assistants able to build strong professional relationships with those that they care for due to small, select teams of carers visiting your loved ones.

The services offered are personal care, dementia care, home help, companionship, transportation, palliative care and more. All services are delivered by a dedicated and experienced care team, with the sole intention of keeping people safe within their own home and maintaining independence.

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Care Provided by Adelfi Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Adelfi Care Services Ltd
  • Person in charge
  • Lucy Didcote (Manager)

Funding & Fees Guide for Adelfi Care Services Ltd

  • Prices

  • Service fees from £27.56

  • Fees depend of the time of each visit, visit length and day of the week (Weekends, evenings and bank holidays have enhanced rates).

Adelfi Care Services Ltd Reviews (23)

Total of 23, showing 21-23
10

Adelfi Care Services Ltd has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years. Over all time Adelfi Care Services Ltd has 23 reviews.

Overall Experience

  • 23
  • 0
  • 0
  • 0
  • 0

Date Published

23
4
5
15
8

Review from Linda E (Wife of Client) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really easy to get along with and very supportive of both my husband and I. Nothing was too much bother and they showed care and understanding at all times. I have no problem recommending Adelfi.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for leaving us such positive feedback, it really is appreciated. We wish you both the very best for the future.


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Value for Money

Review from J K (Daughter of Client) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are continuously consistent in their high level of care and compassion. My mother is treated with respect and all of her needs are covered, they do all of this and give her friendship, having a chat and a laugh which helps to fill her day, as she is totally dependent on them to enable her to stay
in her own home which she desperately wants to do which means she has to have four calls a day. It’s great peace of mind to me that she has this amazing care as I live 200 miles away and am unable to contribute physically in her care. They also have an extremely useful app that fully explains everything that takes place on each call so I know on a daily basis how my mother is, any concerns are forwarded to her Doctor as they have permission to do this and I am informed as soon as possible thus saving precious time trying to contact me immediately. They are an amazing company with professional, friendly, caring staff who do everything possible to compensate for my absence.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for taking the time to write such an amazing review. Feedback like this makes all of the challenges our team face on a daily basis worthwhile.
Our team are extremely fond of your Mum and always endeavour to ensure that her day is brightened up by our attendance.


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Value for Money

Review from R M (Son of Client) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Adelfi. The managers and others from their team have been visiting my mum in her self assisted care flat to provide care and support to her following a fall she had recently. My mum really liked all of the team and valued the help they provided. They are totally professional, reliable,
hugely caring, and all genuinely nice people.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for your kind words. Being able to read such amazing feedback about the outstanding service that our team delivers is extremely satisfying.
I will be sure to pass your feedback on to those responsible for assisting your Mum as I know that this will mean the world to them.


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Management

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Value for Money

Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Adelfi Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Adelfi Care Services Ltd is calculated as follows: ( (88 Excellents x 5) + (2 Goods x 4) ) ÷ 90 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adelfi Care Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Lucy

Lucy Didcote

Job Title: Director / Registered Manager

Joined: 2020

Lucy’s goal has always been to work for a company centred around her core values, that the client’s needs should be at the forefront of everything. This strong ethos has followed her throughout her career and coupled with her knowledge and passion for the industry and people in her care, she felt it was time to open her own business.


Adelfi Care Services is built on those very values that she has carried with her for over 10 years and the business truly puts the needs of its clients first. On top of this, Lucy was adamant that it had to be a great company to work for too so true to those values, our staff are paid above industry standard rates, have access to further academic qualifications and have opportunities to progress.


Starting a business is challenging, and starting a care business is even harder. Building a strong team is paramount and Lucy has done that and expects her exacting standards for care delivery to be maintained every day.


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