Patkay Care Services

29 St Johns Road, Oasis Resource Centre, Huddersfield HD1 5DX
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9.8 42 Reviews
  • Patkay Care Services, Huddersfield
Patkay Care Services puts its clients at the centre of all care provided, offering a person-centred approach to enable those in need of care to remain in the comfort of their own homes and to live their lives to the full.

Patkay's comprehensive range of services caters to the unique needs of each individual client, offering assistance to adults, the elderly or people living with disabilities or dementia.

The holistic approach ensures that excellent support is received not only by clients but also by their families and everyone else involved in the process.

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Care Provided by Patkay Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Patkay Care Services Ltd
  • Person in charge
  • Patience Karuwa (Manager)

Funding & Fees Guide for Patkay Care Services

  • Prices

  • Currently, we are charging £26.00 per hour for home care services.
    £15.00 per half/hr
    Bank Holidays £35.00 per hour

  • Calls are a minimum of 30 minutes.
    Private clients are charged on a weekly basis invoice.

Patkay Care Services Reviews (42)

Total of 42, showing 1-20
9.8

Patkay Care Services has a Review Score of 9.8 (9.812) out of 10, based on 23 reviews in the last 2 years. Over all time Patkay Care Services has 42 reviews.

Overall Experience

  • 34
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Date Published

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Review from G S (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always treated with kindness and respect.
The carers looked after her beautifully and update me regularly with any queries or concerns. The access to the electronic care plan was ideal as I live some distance away and gave additional reassurance.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you for the feedback and kind words we continue to work with families to improve the service.


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Review from Alison M (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The founder and manager and her team have been providing support/care services for my mum since September 2024. The ladies are polite, friendly and approachable in their approach to our mother and her immediate family members. At times my mother can present with challenging behaviour due to the nature
of her illness, this said the core team of caregivers continue to do their tasks unfazed. The carers are patient, compassionate and caring.
I would recommend Patkay Care Services if asked.

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Review from Angela G (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended this care company when I was researching care companies after having bad experience with my father's care from another company. From the first initial meeting my mum felt at ease as did I. She was allocated two carers who were both amazing they treated her with respect and dignity.
In fact all the carers were trained to a high standard. On a couple of occasions they had to call an ambulance for mum, the carers stayed with her until the paramedics took over her care, and management kept me informed. If you are looking for a care company for a loved one please give this company a try. It is more than a job for this company, they truly care. Since mum sadly passed away, I have still had support from the manager, and I will be forever grateful.

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Review from Leanne C (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The way you are engaging and looking after our Dad is wonderful. You are all so kind and compassionate and you have lots of time for him, you are so respectful. Even on the days when Dad is not at his best, you manage to lift his spirits with your smiles and positive outlook. Myself and my family all
feel the same and we don't have a bad word to say about the level of care and attention you give to Dad.
Thank you all so much from the bottom of our hearts.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you for your feedback and we continue to improve we are pleased to hear that your dad is being well supported.


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Review from Audrey D (Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carers friendly, warm and very importantly efficient. I shall confidently keep on using their services as my needs increase. They have treated me well, with dignity and respect. Well done.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much, we really appreciate your kind words and we continue to strive for better. Thank you.


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Review from Alana B (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for care for Mum we were lucky enough to find Patkay who also came highly recommended by someone else we know, we tried the 6-week trial and they have all been so lovely, caring and attentive to Mum even on her grumpy days, they are extremely understanding and really care for their patients.
We recently had the review in August and we didn't hesitate that we want to stay with them, mum is happy with the level of care and so are we, they take the pressure off me and my sister since the loss of our dad in July, we have faced a very difficult summer this year and Patkay have been fabulous at keeping us all going and supporting mum with her grief, we would highly recommend Patkay, 100% friendly, 100% trustworthy and I love that they have an app which notifies you of which staff to expect, and to also upload any information we feel Patkay should know about mum and vice versa. Thank you to the manager and her wonderful caring team for taking great care of mum.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much Alana and its been an honour to also support your mum and the family during the hard times after the loss of your Dad and we will continue to strive for better. Thank you!


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Review from paul G (Son of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Patkay Care Services for some months now. I have found them to be professional, caring and courteous.
They have looked after my mother, who can be a bit difficult. We tailored the care package for her, for instance using older staff who wouldn't accept her obstructive behaviour. My mother
has benefited from the structure she now has. Recommended.

Reply from Patience Karuwa, Manager at Patkay Care Services

it been an honoured to have supported your mum and we thank you for your feedback much appreciated.


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Review from Joanne H (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became very ill in February, and my 85-year-old mother was unable to care for him. Patkay's efficient, friendly and professional staff were there to help -always in a kind, dignified and compassionate way. Both my parents appreciated them enormously, and my mother especially appreciated the
emotional support they were able to give her, making it possible for my father to spend his last days at home, in comfort, with people he trusted.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you for the feedback; we are sorry for the loss, and we hope you find comfort.


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Review from Stan D (Husband of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Patkay looked after my wife from December 2021 until her death. The carers visited four times a day, and were always friendly. Sometimes they could get her to laugh, which was good to hear as she was sometimes in pain. They would always go beyond the minimum, persuading her to eat or drink and doing
their best to make her comfortable, as well as turning on the TV and adjusting the programmes or sound level to suit her.

Reply from Patience Karuwa, Manager at Patkay Care Services

It is with heavy heart about the loss of your wife words alone cannot express how sorry we are as a team. Thank you for the kind words and support, we will continue to strive for better.


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Review from Rebecca S (Daughter-in-law of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Patkay took over the care of my father-in-law after I was unhappy with the service he was previously receiving. The company and carers always give the best care to my father-in-law. They are friendly and polite and I often hear laughter coming from his room. My father-in-law has just recently been offered
his own bungalow so will be moving out in the next week and I’m happy and confident that they will continue to take good care of him in his own property. I’ll miss our morning chats but hoping to see them when I’m visiting my father-in-law.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you very much for sharing your experience of the service being provided for your father in-law and we are grateful as a team and we will continue to strive for better to those who receive care from our service. Also we hope we will continue to see you as well. But all the same we always a phone call away.


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Review from A C (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleased how they have helped my mum in so many ways and the boss is very easy to talk to with any concerns. The care staff will help you with any concerns besides listening to your views regarding your parent or family member. if any concerns are raised about your loved one they will let you know immediately.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you for the support we hope to continuously improve.


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Review from M T (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes they help me with my back pain being so bad by making my life easier. And make sure my life goes smooth by making my food when I can’t walk so far. Doing a good job and then you do my shopping and then I can get fed.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you M for your positive feedback and we hope we continue to support effectively.


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Review from Linda M (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mum has received from Patkay has been excellent. The carers are very kind and considerate and nothing is too much trouble for them. They have picked up prescriptions, brought fish and chips and have sat and fed Mum when she wasn’t feeding herself. They always treat her with respect and
inform me straight away if they have any concerns about her health or well-being. With the experience we’ve had with Patkay, we could highly recommend them.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you again for the support and kind words.


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Review from Jayne S (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve had these care providers since the 1st of Jan 2024. This care service was to replace a care service that didn’t look after my mum properly and I’ve got to say it’s like night and day. I'm no longer stressed because PatKay has proven that they can care for my mum and have her best interest at heart.
To watch her interact with the carer who came to see her when I was there showed that my mum was relaxed with the carer and was comfortable with her helping her. I know it’s only been a couple of months but I have had no complaints up to now and feel I can now breathe again knowing mum is being well cared for.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much we appreciate sharing your experience with others.


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Review from David H (Son of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a comprehensive home survey involving myself and my mum we commenced our bespoke care package in early December. We are delighted with Patkay Care. No complaints from my mum.
The staff are punctual, polite, patient, flexible and above all else caring staff.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for the support we continue to strive for better.


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Review from Charlie K (Husband of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies, can’t do enough for my wife. They make us both laugh and are very caring. Always ask if I’m ok. Very polite.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much, you have been supportive of our team even your wife she makes it all easy for the team she has conversations with them and they have built a good relationship with her and we will continue to strive to do our best. thank you for the kind words and support.


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Review from K K (Sister of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We used Patkay Care Services when were in desperate need.
They responded and acted in good time to meet our needs.
Their care providers were professional and empathetic towards my brother and they gave him the best experience he could have asked for.
I will be using their service again and would
recommend it to anyone in need of care services.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for your kind words and support.


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Review from Roger K (Friend of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team visited the client (an old lady) twice a day for about three months this summer, before she went into residential accommodation. The carers were all very reliable, patient, gentle and good-humoured. They were very keen to do a good job and help her as much as possible. They immediately informed
us of anything they felt we should know.
All members of the team were very conscientious and professional in relation to administering prescribed medication. The client liked all her carers and enjoyed a lot of shared laughter with them.
We would like to thank Patkay Care Services for all their help.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you for your supportive words. We wish you all the best and we hope she will settle where she is.


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Review from F B (Granddaughter of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have worked with my grandma and are extremely friendly and hard-working. They consider all her needs and are always polite and chatty with her. They are very professional and respond quickly to any requests or suggestions and try to be accommodating. Each person who has worked with my grandma
has ensured she felt comfortable, therefore as a family, we are extremely happy with the service. Especially, as when there have been any issues we have been contacted immediately which provides us with great reassurance that she is being well looked after.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for your feedback, we really appreciate your feedback.


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Review from Ian R (Son of Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the carers who visited my father twice a day was very good. They were caring, gentle, polite and accommodating. The team always responded to phone calls and were flexible when my father went into respite care. Thank you for all your help over the last seven months.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for your support we really appreciate and we will continue to work hard and support more people in your situation.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Patkay Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Patkay Care Services is calculated as follows: ( (110 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 133 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Patkay Care Services is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Patience

Patience Karuwa

Job Title: Services Manager

Joined: 2014

My name is Patience Karuwa and I'm the Founder of Patkay care services since 2014. I'm from a mental health nurse background for the past 11yrs working in the national health services. During my career within NHS, I worked in the medium forensic services for 7 years I have gained valuable skills in working within the wider Multidisciplinary teams. Also, I have worked within mental health community services with older people specialising in dementia care. Having the opportunity to work with older people in the community I felt the motivation of making a difference in people's life-supporting them in their own homes and improving their quality of life providing so they can be home for as long as they want and avoid the admission into hospital and nursing homes. therefore I thought establishing this company was the stepping stone to supporting those in need.


Frequently Asked Questions about Patkay Care Services

What Type of Services does Patkay Care Services offer?

Patkay Care Services offers Home Care.

How many Carers does Patkay Care Services employ?

Patkay Care Services employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Patkay Care Services to verify any information. View our terms and conditions. Patkay Care Services has an Enhanced Service – more info.