Patkay Care Services

29 St Johns Road, Oasis Resource Centre, Huddersfield HD1 5DX
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9.8 42 Reviews
  • Patkay Care Services, Huddersfield
Patkay Care Services puts its clients at the centre of all care provided, offering a person-centred approach to enable those in need of care to remain in the comfort of their own homes and to live their lives to the full.

Patkay's comprehensive range of services caters to the unique needs of each individual client, offering assistance to adults, the elderly or people living with disabilities or dementia.

The holistic approach ensures that excellent support is received not only by clients but also by their families and everyone else involved in the process.

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Care Provided by Patkay Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Patkay Care Services Ltd
  • Person in charge
  • Patience Karuwa (Manager)

Funding & Fees Guide for Patkay Care Services

  • Prices

  • Currently, we are charging £26.00 per hour for home care services.
    £15.00 per half/hr
    Bank Holidays £35.00 per hour

  • Calls are a minimum of 30 minutes.
    Private clients are charged on a weekly basis invoice.

Patkay Care Services Reviews (42)

Total of 42, showing 21-40
9.8

Patkay Care Services has a Review Score of 9.8 (9.812) out of 10, based on 23 reviews in the last 2 years. Over all time Patkay Care Services has 42 reviews.

Overall Experience

  • 34
  • 6
  • 2
  • 0
  • 0

Date Published

42
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13
23
19

Review from Steph O (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. So good with my parent, I would highly recommend them. Nothing is a problem. So caring and kind and helpful. Will do anything, nothing is a big deal, well worth the money to know your parents are in safe hands.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you, we really appreciate your kind words.


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Review from Sue M (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are very friendly and work hard to consider the client's care and needs. They are polite and always talk to the client about what they are doing.
Whenever requests or suggestions have been made, they have always responded well and tried to accommodate.
The online report is particularly
useful for family to see what is going on. I am just concerned that it takes a large amount of time to fill in.

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Review from Sam L (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives care from two very kind and gentle ladies. They are respectful, caring and reliable. My mum was initially reluctant to the idea of carers coming in, but they have worked gently with her to make her feel comfortable and accept the care that is being offered. I would recommend this company.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you munch for the kind words, we will continue to try our best.


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Review from F S (Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service I am getting from Patkay. All the ladies are really nice and caring. They are really helpful and do a good job I am very great full to them all. I have been in their care since December and appreciate every visit, thanks to all of them.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for the kind words we really appreciate you support.


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Review from Jane A (Daughter of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had these ladies providing care for our mum for a couple of months now. We are extremely happy with the service and care that they give. They are on the ball with returning emails (at anytime) and phone calls. Thank you.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you very much for your kind words, we really appreciate it and we are pleased to hear that we are providing care as expected.


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Review from Tracy T (Daughter of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Patkay provided palliative care for my mum from June - August 2022.
We could not have asked for a better care provider as they were absolutely wonderful. Mum was very frail and had lost the use of her left arm but this was not an issue for the team as they had been well trained to handle mum and were
gentle and careful not to hurt her whilst washing and dressing her. They were always patient and compassionate and nothing was ever too much trouble. All the team had big hearts, were friendly and would chat away which was great for mum who towards the end of her life was unable to leave the house. I would have no hesitation in recommending their professional services to care for a loved one.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you very much, Tracy, for your kind words it was an honour to work with your family and we all worked as a team.


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Review from Lesley D (Daughter of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been totally satisfied with the care package. All the ladies are friendly, personable and utterly professional. They are very patient with Mum, who can be challenging at times due to the early onset of dementia! They always contact me if there are any worries/issues with Mum, and this gives
me the reassurance I need that she is being looked after. They are also quick to act upon any changes I have to ask them to put in place, for example, administering extra medication. She was very apprehensive at first over the need for this care, telling us she didn't need help and could manage! However, she quickly appreciated the help given and talks about her 'ladies' now as friends and how lovely they are. I know we couldn't do without them.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much, Lesley, for your kind words; you have been very supportive in all aspects.


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Review from Karen C (Daughter of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care given to Mum. Everyone is very friendly and takes time to get to know family members too. Mum is happy with care too from the carers. They are happy to follow instructions if things change - three particular members are all great to have around us, and the help is
welcoming to ease the pressure.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for the kind words - really appreciate it. It's been a pleasure working with your family.


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Review from M G (Client) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who come to care are the very best.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you, Mr Green we appreciate your support and positive words and we are pleased to hear you are being supported with respect by our team.


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Review from Guy W (Son of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day to the last I couldn’t have asked for a better team to handle my father's palliative care. They were so patient and caring towards my father and I truly believe that without them my father wouldn’t have passed so peacefully. Very polite and understanding towards me and my brothers
and lovely people to speak to. I’ll forever thank them for everything that they did.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you very much for the kind words, my heartfelt condolences go to your family.


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Review from Simon P (Son of Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided compassionate support to my elderly father enabling him to remain safe and independent at home for longer after a series of falls and hospital admissions. Nothing was too much effort. We were kept updated at all times. I am confident to state that this is a professional company who set and
maintain high standards. They genuinely care for the people in their charge.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you very much Simon for your support it was an honour to have looked after your dad. You guys were so very supportive and made it all possible. Thank you.


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Review from Judith M (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is really pleased with the care he has had. Carers understand his needs and his medical condition. He feels very comfortable with them and especially enjoys chatting. They have improved his quality of life with conversation and trips out to visit his friend.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for your feedback, it's been an honour to have the opportunity to work with your father. He is really good company and he has shown us new places we have never been to.


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Review from V G (Wife of Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the service provided and very helpful, and give advice when needed.

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Review from J C (Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patkay Care are very diligent and thoughtful carers. They are very attentive and carry out your wishes explicitly. They have a very positive attitude towards their client. Their job is stressful but they tackle it with a smile. Highly recommended.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for your kind words, we really appreciate your support and you always welcome us with a smile.


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Review from A B (Wife of Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A social worker found the care company for us and I could not have found a better care provider myself. From the outset, the care leader and her team were polite, caring, explained everything they were doing and treated the client with dignity. Nothing was too much trouble and a smile goes a long way
to put a person at ease. I would have no hesitation in recommending this care company.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much, I hope you will continue to look after yourself.


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Review from A W (Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional, caring people who advise and listen, great standard of work and would recommend to anyone!

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you so much for your support, it has been great working with your family and you have made us welcome.


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Review from Pamela P (Daughter of Client) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Patkay Care Services responded promptly to our initial enquiries and provided a caring and professional service, which was supportive and met our needs, including being understanding when those needs changed.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you, Pam; we really appreciate your feedback. Thank you.


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Review from P M (Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a slow start and since Patkay Care Services has become the main carer, we are making some progress. It would be better if initial calls being made were done by a carer as less stressful for me. However, the carer has gone beyond being helpful when meeting in town to resolve issues with me, on
occasion staying beyond the allotted time. It would also be better to have two hours each visit as would get more done in shorter time.

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Review from Rosalyn L (Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall carers are very good. Nothing is too much trouble for them. Always put wellbeing first.

Reply from Patience Karuwa, Manager at Patkay Care Services

We would like to thank you, it has been an honour to support you and you always make us laugh. Thank you.


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Review from George F (Client) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patkay Care Services have been very helpful in dealing with my need for a carer each night and enabling me to settle comfortably in bed. In the morning I am able to get washed and dressed and am grateful for the carer cleaning up and bed making.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you, it has been a pleasure to have been given the opportunity to support you.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Patkay Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Patkay Care Services is calculated as follows: ( (110 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 133 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Patkay Care Services is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Patience

Patience Karuwa

Job Title: Services Manager

Joined: 2014

My name is Patience Karuwa and I'm the Founder of Patkay care services since 2014. I'm from a mental health nurse background for the past 11yrs working in the national health services. During my career within NHS, I worked in the medium forensic services for 7 years I have gained valuable skills in working within the wider Multidisciplinary teams. Also, I have worked within mental health community services with older people specialising in dementia care. Having the opportunity to work with older people in the community I felt the motivation of making a difference in people's life-supporting them in their own homes and improving their quality of life providing so they can be home for as long as they want and avoid the admission into hospital and nursing homes. therefore I thought establishing this company was the stepping stone to supporting those in need.


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