Patkay Care Services

29 St Johns Road, Oasis Resource Centre, Huddersfield HD1 5DX
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9.8 42 Reviews
  • Patkay Care Services, Huddersfield
Patkay Care Services puts its clients at the centre of all care provided, offering a person-centred approach to enable those in need of care to remain in the comfort of their own homes and to live their lives to the full.

Patkay's comprehensive range of services caters to the unique needs of each individual client, offering assistance to adults, the elderly or people living with disabilities or dementia.

The holistic approach ensures that excellent support is received not only by clients but also by their families and everyone else involved in the process.

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Care Provided by Patkay Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Patkay Care Services Ltd
  • Person in charge
  • Patience Karuwa (Manager)

Funding & Fees Guide for Patkay Care Services

  • Prices

  • Currently, we are charging £26.00 per hour for home care services.
    £15.00 per half/hr
    Bank Holidays £35.00 per hour

  • Calls are a minimum of 30 minutes.
    Private clients are charged on a weekly basis invoice.

Patkay Care Services Reviews (42)

Total of 42, showing 41-42
9.8

Patkay Care Services has a Review Score of 9.8 (9.812) out of 10, based on 23 reviews in the last 2 years. Over all time Patkay Care Services has 42 reviews.

Overall Experience

  • 34
  • 6
  • 2
  • 0
  • 0

Date Published

42
5
13
23
19

Review from Michael S (Client) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team, thank you.

Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you Michael, we really appreciate your support of our business and you have made it really easy for us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Daughter-in-law of Client) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law required care at short notice and I found Patkay Care Services to be incredibly professional and efficient at providing this care. They responded to the changes in the care requirements very quickly and without any hustle. They treated my mother as a priority and were very focused on
the quality of her care. The carers themselves were fantastic and I could not ask for anything more than what they have delivered, I could go to work without worrying. They took a genuine interest in my mother-in-law and would always spend extra time sitting and chatting with her once all her care needs had been met. The choice of carers couldn't have been better and my mother-in-law informed me that she genuinely felt valued and treated with respect. I would not hesitate in recommending them to friends and family and would be very happy to use them again in the future. Keep up the good work Patkay Care Services team.

Reply from Patience Karuwa, Manager at Patkay Care Services

We would like to thank you very much for the kind words and we are really pleased to hear that our team supported the family and were really helpful in the time of need.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Patkay Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Patkay Care Services is calculated as follows: ( (110 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 133 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Patkay Care Services is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Patience

Patience Karuwa

Job Title: Services Manager

Joined: 2014

My name is Patience Karuwa and I'm the Founder of Patkay care services since 2014. I'm from a mental health nurse background for the past 11yrs working in the national health services. During my career within NHS, I worked in the medium forensic services for 7 years I have gained valuable skills in working within the wider Multidisciplinary teams. Also, I have worked within mental health community services with older people specialising in dementia care. Having the opportunity to work with older people in the community I felt the motivation of making a difference in people's life-supporting them in their own homes and improving their quality of life providing so they can be home for as long as they want and avoid the admission into hospital and nursing homes. therefore I thought establishing this company was the stepping stone to supporting those in need.


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