Sentimex Care

Office 1.1E, Litchurch Plaza, Litchurch Lane, Derby DE24 8AA
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8.5 8 Reviews
  • Sentimex Care, Derby
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Care Provided by Sentimex Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Sentimex Care Ltd
  • Person in charge
  • Gracious Duba (Manager)
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Sentimex Care Reviews (8)

8.5

Sentimex Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Sentimex Care has 8 reviews.

Overall Experience

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Date Published

8
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2
6

Review from Alice C (Daughter of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Sentimex Care highly enough, the manager and her team provided palliative care for my wonderful Mum. They were all so warm and caring, with such dignity and respect for Mum. You could see they truly cared about their clients, we couldn’t have asked for better care for my precious
Mum during the last weeks of her life.
Thank you.

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Treated with Dignity

Value for Money

Review from Joanne W (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You started caring for my mum in December 2022, and the care and support you give my mum is special. She is a dementia patient, and you make her smile and are so patient with Mum and are supportive of me and Mum. Thank you once again.

Reply from Gracious Duba, Registered Manager at Sentimex Care

We are glad you are happy with our services. It’s our pleasure to look after your mum.


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Review from S T (Wife of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care my husband receives from this care agency. All carers come into the home like friends, which is nice when you are having two or four times a day, which does feel like an invasion at times, but due to their caring, friendly attitude, it makes it a lot easier. Time
never seems to be an issue; they do what is needed of them on the day/time they are there, even if this means staying a little longer. Nothing seems too much trouble for them; they are considerate and friendly to anyone else in the home when they come, including three young, cheeky grandchildren.
Any time I need to contact any of the managers, they speak to me like we are old friends, have a nice chat, and they sort out any queries I have promptly and efficiently.
I would be very upset if we had to change carers for any reason, as I feel that we are well cared for and feel very safe in their care.

Reply from Gracious Duba, Registered Manager at Sentimex Care

Thank you for taking the time to write us feedback on our services; we really appreciate your sharing your experience with us. It is a sincere pleasure to look after your husband, and we are happy to hear you are satisfied with our care standards. Our staff genuinely care, and they put their heart into every and each client to deliver the best quality care possible. Wishing you all the best.


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Review from D H (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that the carers are giving Mum. We can't thank them enough. They are pleasant people. We wouldn't be able to cope without their help. Mum gets all the help and care she needs, and nothing is to much trouble for them. Can't praise them enough.

Reply from Gracious Duba, Registered Manager at Sentimex Care

Thank you for taking your time to write us the feedback for our services; we really appreciate your sharing your experience with us. It was a sincere pleasure to look after your mum and we are happy to hear you are satisfied with our care standards. Our staff genuinely care, and they put their heart into every and each client to deliver best quality care possible.
Wishing you all the best.


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Treated with Dignity

Value for Money

Review from T D (Sister of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Sentimex to anyone who is looking for compassionate and caring individuals to care for their family members. All the ladies are friendly and welcoming to those they look after. They are more like family than carers.

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Review from Dawn T (Daughter of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend these people enough. My mum is 'end of life', and they have been looking after her since the beginning of January. The care and dignity with which they treat her are fantastic, and nothing is ever too much trouble.
They are reliable and regularly go over and above when Mum is struggling.
Mum
now thinks of them as her best friends, and I cannot thank them enough for everything they do.

Reply from Gracious Duba, Registered Manager at Sentimex Care

Thank you Dawn for your review. It's a pleasure for us to look after your mom.


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Review from Rachel P (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Sentimex as a care provider for mum since she came out of the hospital in January 2022. All the carers have been very professional, caring and sociable. The communication has been outstanding; they have gone above and beyond our expectations. I would highly recommend them to anyone.

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Review from Malcolm N (Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care you have/are providing for my wife and provide a great service at these sad times for me. The carers are very helpful, considerate and knowledgeable about their work and very sociable; I can't praise them enough there are lovely and kind.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Sentimex Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sentimex Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sentimex Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sentimex Care

What Type of Services does Sentimex Care offer?

Sentimex Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sentimex Care to verify any information. View our terms and conditions. Sentimex Care has a Basic Service – more info.