Helping Hands Home Care (Beeston)

Office 1, 18-20 Wollaton Road, Beeston, Nottingham NG9 2NR
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9.6 17 Reviews
  • Helping Hands Home Care (Beeston), Nottingham
Helping Hands Home Care (Beeston) is dedicated to offering tailored home care and support.

The Beeston team cover care across the team Nottinghamshire community, including Arnold, Beeston, Colwick, Gedling, Hyson Green, Netherfield, Stapleford and Toton.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

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Care Provided by Helping Hands Home Care (Beeston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Colleen Jones (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Beeston)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Beeston) Reviews (17)

9.6

Helping Hands Home Care (Beeston) has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Beeston) has 17 reviews.

Overall Experience

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Date Published

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Review from S H (Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased to say that my care in the last three months has been extremely good. I've had help each morning and evening by several carers who have all been pleasant, very helpful and looked after my needs in an efficient and friendly way. They have all helped me to recover from my recent stroke and
to get back to be able to care for myself as well as possible.
I now have decided that I can manage on my own with help from family and would like to thank everyone concerned for their care and encouragement.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Beeston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from M S (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care stepped in to visit my mother after the previous carers made her feel uncomfortable in her own home.
They are all extremely professional, friendly and mum feels safe and secure with all her visits. They chat to mum, nothing is too much trouble for any of the carers, they go
above and beyond.
Love having a rota to know who's visiting for the week.
Overall excellent choice we made to move to Helping Hands.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Beeston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from M C (Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With one exception, I have been very pleased with the service I have received over the past year,.
The helpers have been pleasant, helpful and willing to do anything I have asked them to do.
On the downside I have twice requested that I have the same helper every week and if this is not possible then
no more than three different ones. For some weeks I was having a different helper every week which was not satisfactory. The other criticism I have is that on a few occasions they have been late, once by 40 minutes. I am aware that this can be unavoidable but all I ask is for a phone call to let me know when they will be coming.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Beeston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. I will pass on your concerns regarding carer continuity and lateness communication to the branch manager. Best wishes.


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Review from M W (Son-in-law of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the professionalism of the carers, the value for money and the good timekeeping of arrivals and departures. The carer has formed a supportive bond with the client. This helps to combat loneliness in old age.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Beeston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from S D (Niece of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff and carers of Helping Hands Home Care, Beeston have been exemplary since we started using them. The carers are friendly, helpful and show genuine care for my uncle and his needs. Nothing is too much trouble. I am not local to my uncle so it is really reassuring to know that he is in
good hands. I find it so useful to log in to my computer and to read the daily records. I am always notified of any concerns. Thank you.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Beeston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from John S (Nephew of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I don't often see the carers, I have found them to be caring and professional in my dealings with the office staff and the occasional phone call from a carer. An online portal allows me to read about each visit.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Beeston)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from P M (Husband of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has been brilliant during the time we have been with them. Highly recommend.

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Review from David C (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided and also first class administration services, flexible and responsive to care needs. Highly recommended to anyone thinking about extra support in the home, to extend time at home before more intensive care is required.

Reply from Colleen Jones, Branch Care Manager at Helping Hands Home Care (Beeston)

Hi,
Thank you so much for leaving such a wonderful review and recommendation! I'm absolutely thrilled to hear how impressed you are with the care we provide and that you consider our services to be first class. Your kind feedback is truly appreciated!
Best wishes.


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Review from Dave K (Son of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Helping Hands are just brilliant. They understand Dad's needs and are continuously making suggestions to improve his quality of life. They keep me in the loop with what's going on with Dad and I trust that they have his best interests at heart. I really recommend them and know that dad
is in safe hands.

Reply from Colleen Jones, Branch Care Manager at Helping Hands Home Care (Beeston)

Hi Dave,
Thank you so much for leaving such an excellent review for us! I'm thrilled to hear how happy you are with our service and that you've been kept in the loop with what's going on with your Dad. Always happy to help and I will pass your kind feedback on to the team.
Best wishes,


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Review from S D (Wife of Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer has been with us for four nights, which we have found very helpful - arriving at 9 pm (to help my husband go to bed) and leaving at 7 am (when I am up and about). It has meant that I have a good night's rest - very valuable.

Reply from Colleen Jones, Branch Care Manager at Helping Hands Home Care (Beeston)

Thank you so much for leaving such a lovely review! I'm so pleased to hear that you've been able to have a good night's rest as a result of our carer supporting your husband! Always happy to help, and I'll pass on your kind feedback to the rest of the team.
Best wishes.


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Review from Sue W (Daughter-in-law of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the level of communication from the team, particularly regarding a health issue that has been affecting my father-in-law. Also, how the team makes sure he is sticking to the care plan regarding the wearing of clean clothes.

Reply from Colleen Jones, Digital Marketing Executive at Helping Hands Home Care (Beeston)

Hi Sue,
Thank you so much for leaving such great review for us! I'm so pleased to hear how impressed you are with the level of communication from our team, and it is our absolute pleasure to provide support for your father-in-law. Your kind feedback means the world to us!
Best wishes.


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Review from C E (Daughter of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands Home Care have been supporting my mum for approximately six months now. I feel reassured about their care. My mum feels looked after, and the carers either contact me with any concerns or the GP practice if Mum appears unwell.
I recently went away on holiday, and although my sister overall
was in charge of matters, I feel confident that my mum was being looked after by caring individuals.
Many thanks to everyone.

Reply from Colleen Jones, Digital Marketing Executive at Helping Hands Home Care (Beeston)

Thank you so much for taking the time to leave us a great review! I'm very happy to hear that you feel reassured about our carers providing support for your mum and that you feel confident in our overall service. Your kind feedback truly means the world to us!
Best wishes.


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Review from H S (Friend of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased indeed with the service provided by Helping Hands Home Care (Beeston). The client enjoyed the carer's company. The carer always came on schedule.
The administration team in the office have always been attentive to my requests, and have been sensitive and flexible.

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Review from Carol B (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands, Beeston, provides carers for my dad on a daily basis. Their professional and caring approach gives me peace of mind. When they have had concerns about him, they have contacted me. They have listened to my feedback and adjusted services when needed. He has some regular carers on his rota
that he reports are excellent. I am pleased to have found them and have recommended them to others.

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Review from Susan P (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to add extra care for our mum in the evening as soon as possible - she already has help first thing in the morning. The office took the details of the care required and promised to look at the rotas to try and help. They did this within a very short time, and extra help begins next week. Very
satisfied with the help given by the office and also the care given to Mum.

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Review from C B (Daughter of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Helping Hands for some respite care during the summer for my mother who has dementia. I was very impressed by the professionalism throughout and how they strive to tailor care needs to suit the individual needs of the client. A manager did a home visit. I had let her know my mother was a bit
resistant to getting in help while I was away. She put both me and my mother at ease. In the end, my mother was very pleased with the carers who came and felt comfortable with the experience. I would recommend and will use in the future.

Reply from Colleen Jones, Branch Care Manager at Helping Hands Home Care (Beeston)

Thank you so much for leaving such a lovely review for us! I'm beyond pleased to hear how happy you are with our service and that we were able to put yourself and your mother at peace during the visit. It's wonderful to hear that your mother was comfortable with our carers, and we are so grateful for your feedback.
Best wishes


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Review from Donna M (Daughter of Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We haven't been having our care for long but it has been 100% up to now.
The girls are so helpful and kind to my mum and dad. My mum has accepted the carer as part of the family with no complaints which is very hard to achieve with my mum, and myself and my dad have been more relaxed and happy. They've
been so wonderful.

Reply from Colleen Jones, Branch Care Manager at Helping Hands Home Care (Beeston)

Hi Donna,
Thank you so much for leaving such a heartfelt review! I'm delighted to hear how helpful and kind our girls have been towards your mum and dad and that they've been accepted as part of the family. Your kind words mean the world to us and we're ever so grateful!
Best wishes.


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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Helping Hands Home Care (Beeston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Helping Hands Home Care (Beeston) is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Beeston) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Colleen

Colleen Jones

Job Title: Branch Care Manager

About me


I am the CQC Registered Branch Care Manager for Beeston and West Bridgford. I started my journey at Helping Hands in June 2022, having previously been a Service manager for the Royal Mencap Society for 21 years. I have 38 years of experience in many areas of social care.


My role is to support customers to receive outstanding homecare services, with well-trained, committed care teams. Emphasis is on recruiting excellent carers and supporting them on their journey to a career in Health and social care, with great training, and paid-for NVQ training, to enhance customer experience.


Experience and expertise


I have an excellent proven track record of planning, implementing, and organising events and activities, which I found I really enjoy. I have built good professional relationships, both in the local community, and with other stakeholders, local businesses, and charities. Supporting customers with positive outcomes is key to our homecare support teams.


Why I chose Helping Hands


I love working at Helping Hands, and I am so proud of our care teams. I am so excited about the plans we have for the future, and meeting future customers, carers, and working in our communities.


No image found

Colleen Jones

Job Title: Branch Care Manager

About me


I am the CQC Registered Branch Care Manager for Beeston and West Bridgford. I started my journey at Helping Hands in June 2022, having previously been a Service manager for the Royal Mencap Society for 21 years. I have 38 years of experience in many areas of social care.


My role is to support customers to receive outstanding homecare services, with well-trained, committed care teams. Emphasis is on recruiting excellent carers and supporting them on their journey to a career in Health and social care, with great training, and paid-for NVQ training, to enhance customer experience.


Experience and expertise


I have an excellent proven track record of planning, implementing, and organising events and activities, which I found I really enjoy. I have built good professional relationships, both in the local community, and with other stakeholders, local businesses, and charities. Supporting customers with positive outcomes is key to our homecare support teams.


Why I chose Helping Hands


I love working at Helping Hands, and I am so proud of our care teams. I am so excited about the plans we have for the future, and meeting future customers, carers, and working in our communities.


Frequently Asked Questions about Helping Hands Home Care (Beeston)

What Type of Services does Helping Hands Home Care (Beeston) offer?

Helping Hands Home Care (Beeston) offers Home Care.

How many Carers does Helping Hands Home Care (Beeston) employ?

Helping Hands Home Care (Beeston) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Beeston) to verify any information. View our terms and conditions. Helping Hands Home Care (Beeston) has a Platinum Service – more info.