Empathy Care24 Northampton Reviews (2)
Empathy Care24 Northampton has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Empathy Care24 Northampton has 2 reviews.
Review from K R (Client) published on 10 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nyarai Reuben, Registered Manager at Empathy Care24 Northampton
Thank you so much for your lovely review! We are thrilled to hear that you've been having a positive experience with us. Your satisfaction is our top priority, and knowing that we met your expectations brings us immense joy.We are committed to providing exceptional service and quality, and it's feedback like yours that motivates us to strive for excellence every day. If there's anything else we can do for you or any way we can improve further, please don't hesitate to let us know. Kind regards, EmpathyCare24
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E B (Daughter of Client) published on 18 June 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Nyarai Reuben, Registered Manager at Empathy Care24 Northampton
Thank you so much for your kind words and thoughtful review. Your feedback truly means a lot to all of us here. We are deeply grateful for the opportunity to care for your loved one and provide support. It's our privilege to ensure that your father receives the best possible care and attention. Your appreciation reaffirms our commitment to delivering a compassionate and personalised service to everyone we support. If there is anything more we can do for you or your family, please don't hesitate to reach out. Your trust and satisfaction are paramount to us, and we are here to support you in any way we can. Kind regards, EmpathyCare24
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Empathy Care24 Northampton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Empathy Care24 Northampton is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Empathy Care24 Northampton is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
