Helping Hands Home Care (Darlington)

Business Central, 2 Union Square, Central Park, Darlington DL1 1GL
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9.7 16 Reviews
  • Helping Hands Home Care (Darlington), Darlington
Helping Hands Home Care Darlington offers tailored, individualised domiciliary care.

The local team covers care in Bishops Auckland, Darlington, Great Burdon, Hurworth-on-Tees, Newton Aycliffe, Shildon and the surrounding areas.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable

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Care Provided by Helping Hands Home Care (Darlington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Annemarie Vendy (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Darlington)

  • Prices

  • Domiciliary Care From £31.70 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Darlington) Reviews (16)

9.7

Helping Hands Home Care (Darlington) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Helping Hands Home Care (Darlington) has 16 reviews.

Overall Experience

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Review from R M (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Helping Hands Home Care to provide an hour's care for my 85-year-old father in getting up in the morning, prior to my arrival later on to continue his care. The staff visited us at home to fully understand dad's needs as well as his usual morning routine, and to enable them to match carers
to him.


In the few months since they began coming the carers have always arrived at the agreed time and have been kind and respectful to my dad. He suffers from advanced Parkinson's and does most things very slowly, but his carers always show patience and understanding. They give him his morning pills and breakfast; assist with his personal care, getting dressed and moving around the house; and they always leave him comfortable in his chair with a cuppa. We have both been delighted at the care he is receiving. Although Helping Hands may appear costly, our experience is that the professionalism, reliability and kindness of carers and office staff make them worth every penny. My dad and I would happily recommend them.


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Review from John A (Son-in-law of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been receiving care from Helping Hands for over a year, which includes twice-daily visits as well as support with day trips, medical appointments, and more. They have been absolutely fantastic.


She has been assigned an exceptional regular carer who has built a strong, trusting

relationship with her, making it much easier for her to accept the increasing levels of assistance with washing, personal care, and other needs.


The management team is highly responsive, always quick to address any last-minute requirements, and they consistently keep me and my wife informed about anything we need to know.


We also appreciate their online portal, where we can access up-to-date visit notes and information. This has been invaluable since my wife, who is severely disabled, and I have had to organize all of her mum's care from the other end of the country.


We highly recommend Helping Hands for their professional, compassionate, and reliable care.


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Review from Kim P (Wife of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since using your company to assist myself in looking after my husband all I can say is well done to your staff and yourself. The change in my husbands and my mental health has improved only for the better.

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Review from Ray J (Husband of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been having the help of Helping Hands for over 12 months now. My wife has Alzheimer's and is non-mobile, non-verbal, and doubly incontinent. I need the extra help to get her out of bed in the morning, washed, dressed, and moved downstairs. The reverse in the evening is to wash/shower and get
her upstairs to bed. The team that helps have become friends, more than just carers who come in, do what they have to do and leave. There is always time to have a short chat/laugh etc. And I feel that they also are looking out for me as well. I am always advised in advance on the 'odd' occasion that the carer is running late or has been changed. Their support has certainly taken a load off my shoulders as I just wouldn't be able to cope without them. Thanks to all at HH Darlington.

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Review from Hannah W (Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has changed everything and dug our family out of a huge rut! I'm bed-bound with severe systemic illness. My husband now has to help care for me, the home and kids (including a baby). This has been too much for my husband (who had a stroke himself) and he's utterly defeated by it. Our house
became a real mess with every surface covered, dishes piled up and rooms we can't get into because of junk everywhere! But...Helping Hands came to the rescue! They help with everything: cleaning, tidying, washing, dishes, company and even talking my husband through his own tasks. They do it all very well and with such compassion. The administrative team are actually superhumans with a gift for care. They treat us like beloved family and accommodate our wishes so quickly and kindly. I'm almost at the word limit so I'll finish by saying that: thanks to this wonderful team, we have a more happy and comfortable home and we even have hope for the future for the first time in a long while.

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Review from Marj H (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 101 years old and with the help of the Helping Hands team in Darlington she has been able to continue to live in her own home. The team are very professional and caring and my mother always looks forward to their regular visits. These visits consist of administering medication, making meals,
supporting with dressing/undressing, and sitting and chatting to give my mother important socialising time. The local coordinator has been very supportive to myself, I've always been notified of any concerns regarding my mother's health or wellbeing and she has always been accommodating in arranging extra care at very short notice. I really can't recommend the team enough and I'm very grateful for their ongoing support.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Hi Marj,
Thank you ever so much for leaving such a heartfelt review for us! I'm thrilled to hear how pleased you are with our service and it means so much to know that we've been a good match for your mother! It is our absolute pleasure to provide support for your mother and we're so grateful for your feedback! Best wishes.


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Review from Diane G (Wife of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and considerate ladies who arrive on time and do an excellent job. They are well supported by an excellent management team. We have recently moved here from 170 miles away and knowing that they would be here to help us, from day one, made the whole experience less stressful for both
of us. Well done and we are very grateful.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Thank you so much for leaving such a brilliant review for us! I'm delighted to hear how pleased you are with our service and it's wonderful to know that you consider our carers to be so friendly and caring! Your kind words are very much appreciated - always happy to help! Best wishes.


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Review from E B (Wife of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who is diagnosed with Alzheimer’s Disease, remains fiercely independent and consequently has little insight into his care needs or my need for respite if I am to continue being able to care for him at home.
Helping Hands have addressed the issues this presents with sensitivity and great
care and have enabled us as a couple to find a way through.
The carer gives me peace of mind and does a range of very helpful domestic tasks, which eases my load greatly at the same time as being present for my husband’s safety.

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Review from Susan H (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are finding Helping Hands, Darlington to be an extremely warm, friendly, reliable and professional service. My parents have really taken to their carer and it's giving our whole family peace of mind.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Thank you so much for leaving such an excellent review for us! I'm delighted to hear how happy you are with our service and that you consider our team to be so warm and friendly towards your parents. Your kind feedback truly means the world to us!
Best wishes.


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Review from David R (Son of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been providing care for my mam since Spring 2022. They are kind, caring, professional, friendly, responsive and proactive. They make me aware of my mam's changing needs and any concerns they have and have contacted the NHS when required to make sure Mam gets the care she needs, when
she needs it. They are also great company for her and always leave her with a smile on her face. They provide a brilliant service. Very pleased with them.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Thank you ever so much for leaving such a wonderful review! I'm delighted to hear how happy you are with our service and that our carers always leave your Mam with a smile on her face. It is our absolute pleasure to provide support for your Mam and we are always here to make sure she gets the care that she needs.
With very best wishes.


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Review from Elaine W (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the team at Helping Hands. We have used their services for the past 10 months for our dad and have been very impressed. The team are kind and considerate and has cared for him with the utmost professionalism. Nothing has been too much trouble. They are friendly and have
good banter with our dad during their visits. The management team are excellent and has always been available when we have called. We live 100 miles away, so having peace of mind that he is being cared for has been essential.
I would like to thank all of the team at Helping Hands Home Care (Darlington) for their hard work and professionalism.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Hi Elaine, thank you so much for leaving such a wonderful review! I'm so pleased to hear how happy you are with our service and that you have the peace of mind that your dad is being cared for, as you live far away. It's our absolute pleasure to provide care for your dad, and we're so grateful for your feedback!
Best wishes.


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Review from Nicholas K (Son of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lasses couldn't have done enough for mum. Mum was looked after as if she was their own family. They were kind, gentle and always made sure Mum was happy before they finished each day. I was given a written account of the day's actions and procedures in a handover diary so I knew what was going on
all the time.
Well done Helping Hands.
10/10 from me!

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

What a glowing review - thank you so much! It was our absolute pleasure to provide care for your mum, and I'm glad that we could provide you with the peace of mind that she was being looked after well. I'll pass on your amazing feedback to the team!
Best wishes.


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Review from T J (Son of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and helpful. All the staff are very caring, nothing is too much trouble. The management team have been fantastic, helped us out brilliantly through a difficult period. First class service.

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Review from Melanie S (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Helping Hands. They are totally on the ball. My dad has dementia and I live about 30 miles away, and Helping Hands are giving me total peace of mind that he is being looked after every day, with all kinds of things including medication, food prompting, health issues. They are
excellent and really friendly, fully recommended.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Thank you very much for leaving such a great review! We're so glad to have helped your dad, especially as you live about 30 miles away, and we're pleased to have been able to give you total peace of mind that he is receiving the best care possible. Your kind words are very appreciated.
Best wishes


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Review from R H (Daughter of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a serious fall followed by residential respite care we needed care for our mother.
We are very pleased with the carers that go in each morning, more importantly our mother is. She tells us they’re all so nice to her, and do whatever she asks of them and always make her a cuppa.
They are reliable,
consistent in what they do and have a bit of banter with her.
We also have domestic work done every other week. Our mother is very particular about this being done! This is done to a very good standard.
We are pleased that we chose Helping Hands Home Care and know going forward if/when additional help is needed it will be handled as professionally and as well as we could wish.
Many thanks from us to all the team at Helping Hands Darlington.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Thank you so much for leaving such an amazing review! It's our pleasure to provide support for your mother and I am delighted to hear that she was so pleased with the care she received. We really appreciate your kind words.
Best wishes.


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Review from S S (Wife of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care provided an excellent service helping to get my husband home from hospital. They are efficient, helpful and reliable. The carers are all friendly and hard working. They go above and beyond to help.

Reply from Annemarie Vendy, Branch Care Manager at Helping Hands Home Care (Darlington)

Thank you so much for taking the time to leave us a great review! Your kind words are very much appreciated.
Best wishes


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Helping Hands Home Care (Darlington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Helping Hands Home Care (Darlington) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Darlington) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Annemarie

Annemarie Vendy

Job Title: Branch Care Manager

About me


Hi, my name is Annemarie and I’m the Branch Manager for Helping Hands Darlington.


I was raised in the British Army and lived in Germany until I was 11 when as a family we moved to the Northeast of England.


After a brief stint working abroad, I have spent nearly all my adult life working in Health and Social care; I wouldn’t want to do anything else as there is no other feeling like making a positive difference in a person’s life!
As a Branch Manager, my responsibility is to oversee the overall running of the branch. This includes carer recruitment, carer training, completing assessments for new customers and compliance with all local and national legislation and ensuring I meet the fundamental standards set out by CQC.


Experience and expertise


I have worked in Health and Social care for over 20 years and have over 15 years of management experience. I began my career as a support worker and have worked in many other roles including Home Manager and Regional Manager. My responsibilities have included staff management, compliance, and working with local authorities to mobilise new services.


Over my career, I have been lucky enough to be able to complete numerous qualifications, including NVQ Level 3/4 and Leadership and Management at Level 5.


Why I chose Helping Hands


I joined Helping Hands in February 2021 and the reason I joined is based on their history. I love the fact that the organisation is still family-led. Another of the reasons I joined Helping Hands is that their foundation is based on kindness for customers and staff alike! It is amazing to see how valued our customers and staff are. My goal is to grow and develop the Darlington Helping Hands branch so we can deliver excellent quality of care, supporting people to live independently in their own homes.


Frequently Asked Questions about Helping Hands Home Care (Darlington)

What Type of Services does Helping Hands Home Care (Darlington) offer?

Helping Hands Home Care (Darlington) offers Home Care.

How many Carers does Helping Hands Home Care (Darlington) employ?

Helping Hands Home Care (Darlington) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Darlington) to verify any information. View our terms and conditions. Helping Hands Home Care (Darlington) has a Platinum Service – more info.