LCS Portsmouth

Office 4&5, 1st Floor, Halpern House, 1-2 Hampshire Terrace, Portsmouth PO1 2QF
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8.4 2 Reviews
  • LCS Portsmouth, Portsmouth
LCS Portsmouth is a provider of professional health care staff and person-centred domiciliary/home care in Portsmouth and the surrounding areas.

Established in 2014, they offer a wide range of care services for younger and older adults with physical disabilities, learning disabilities, Complex Healthcare needs, mental health challenges, and other care needs.

Services include care at home, domestic help, medication administration, companionship, personal hygiene assistance, respite care, and outreach support.

Whether you need assistance with shopping, complex care, live-in care, or escorting to medical appointments, their qualified staff are there to help. If you’d like to get in touch, their office is located at Halpern House, 1-2 Hampshire Terrace, Portsmouth, Hampshire PO1 2QF or email them at care@lcsportsmouth.co.uk.

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Care Provided by LCS Portsmouth

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lone Care Services Ltd
  • Person in charge
  • Glenn Byford (Manager)

Funding & Fees Guide for LCS Portsmouth

  • Prices

  • Our care services price start from £25 per hour and Sit-in/companionship from £22 per hour

LCS Portsmouth Reviews (2)

8.4

LCS Portsmouth has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time LCS Portsmouth has 2 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 0

Date Published

2
2
2
2
0

Review from L J (Mother of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this service impeccable. Having a disabled son whose needs are very substantial, they have catered for every need. Managerial and Office staff are polite, listen and go above and beyond. All shifts are covered.
Rotas are sent in advance and you are notified if there are any changes. Carers
are knowledgeable, polite, friendly and attentive to his needs making him enjoy life. Shadow shifts are given and personal training for his needs given not making it feel like a statistic. I have rated this service high as they have done an exceptional job in providing the right care, the right people, the right training and have listened. Other care providers may do for a short time but then do what they want. We have experienced this too. This one doesn't, they constantly strive to make sure everything is right. It changed our lives as a family and took away stress and burdens of how we were able to live.
It gave him a fuller life and myself a more fulfilling life too.

Reply from Bilal Afzal, Director at LCS Portsmouth

Hi L, Thank you so much for your kind words and thoughtful feedback. We are genuinely touched by your appreciation. Thank you again for sharing your experience with us. Best regards, LCS


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my partner and myself have both found all attention by service staff and all carers at all times very satisfactory.

Reply from Bilal Afzal, Director at LCS Portsmouth

Thank you so much for your kind feedback! We're delighted to hear that you and your partner have been satisfied with the attention and care provided. We truly appreciate your input and will continue to ensure the highest level of service. Kind Regards, Team @LCS Portsmouth


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for LCS Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for LCS Portsmouth is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for LCS Portsmouth is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Bilal

Bilal Afzal

Job Title: Director

Joined: 2014

Bilal Afzal started Lone Care Services back in 2014 as a Nursing Agency. In 2016, Business became CQC-regulated care provision. Bilal has worked tirelessly to maintain the highest quality of service standards for clients. In 2020, Bilal has plans to expand the business outside the Greater Croydon area.


Glenn

Glenn Byford

Job Title: Registered Manager

Joined: 2016

Glenn is an experienced Registered Care Manager with a career spanning over 20 years. He joined Lone Care Services Ltd in 2016. Under his supervision, LCS achieved a GOOD CQC rating across all benchmarks. Glenn is currently managing contracts with Croydon Social Services, South East London CCG, and East Surrey County Council & CCG.


Frequently Asked Questions about LCS Portsmouth

What Type of Services does LCS Portsmouth offer?

LCS Portsmouth offers Home Care & Nursing Care.

How many Carers does LCS Portsmouth employ?

LCS Portsmouth employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact LCS Portsmouth to verify any information. View our terms and conditions. LCS Portsmouth has an Enhanced Service – more info.