Care Moments

Regus, The Pinnacle 3rd Floor, Stationway, Crawley RH10 1JH
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8.9 6 Reviews
  • Care Moments, Crawley
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Care Provided by Care Moments

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Care Moments Healthcare Ltd
  • Person in charge
  • Sibongile Dokotera (Registered Manager)

Funding & Fees Guide for Care Moments

  • Prices

  • Care starts from £30.00 per hour for Private Clients.

  • Please contact us for more information.
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Care Moments Reviews (6)

8.9

Care Moments has a Review Score of 8.9 (8.946) out of 10, based on 4 reviews in the last 2 years. Over all time Care Moments has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
1
4
2

Review from Vince M (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Moments have been caring for my mum since February this year. The manager and her staff are very passionate caring for my mum, nothing is too much trouble and I get regular updates on Mum's care. The staff are very professional, I can honestly say that this is the 4th care company that my mum has
had and they are the best by far. They may be a small company, but they all have huge hearts.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from George F (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Care Moments to be very professional and caring, I would recommend them to anyone.

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Management

Treated with Dignity

Value for Money

Review from S T (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of the care and dignity I have received from the girls who have cared for me over the last year has been excellent. Never having had carers before, I was horrified to find myself in the position of having to have the most intimate care but the girls have treated me with the utmost
dignity. Always willing to chat and have a laugh with me. Never once have they treated me as an old lady with problems. Always cheerful and I always look forward to seeing them and feeling better after their visit. I cannot find any room for improvement. Thank you so very much for the service you provide. I don't know where you find your girls, but they are wonderful.

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Treated with Dignity

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Review from Doreen M (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am not a review writing person really.
I have been with Care Moments for over a year now. On the whole I have been very satisfied with them. We have had our differences but we try to sort it out between us. I have always found them cheery and helpful. There was a period a short while ago where time-keeping
was a bit hit-and-miss but a bumpy period seems to have passed. It is very hard to keep an even level doing this job. They deserve more money for the hard work and dedication to their profession.

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Treated with Dignity

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Review from Frank B (Regular Volunteer) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, management and caring team. The staff act in a professional manner. They are person-centred and I have observed friendliness between the management, clients and carers.
I would not hesitate to recommend Care Moment to people who would require their services.

Reply from Sibongile Dokotera, Registered Manager at Care Moments

Thank you. We really appreciate your positive feedback.


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Value for Money

Review from Lynn R (Daughter of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team cared for my mum after her discharge from hospital in February to her passing at the end of June. It's refreshing to find someone in the care sector who does genuinely care. It’s difficult, demanding and underpaid work. The manager's people skills, hands on management style
and empathy are evident and shine through from herself to her staff, who are a credit to her. To know that Mum was in such good hands was not only a source of comfort to her but to her family. Thank you to the manager and you’re wonderful team.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Care Moments is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Care Moments is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Moments is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care Moments

What Type of Services does Care Moments offer?

Care Moments offers Home Care.

How many Carers does Care Moments employ?

Care Moments employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Moments to verify any information. View our terms and conditions. Care Moments has a Basic Service – more info.