Helping Hands Home Care (Mansfield)

Room 107, Level 1, East Wing, Mansfield Business Centre, Ashfield Avenue, Mansfield NG18 2AE
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9.5 7 Reviews
  • Helping Hands Home Care (Mansfield), Mansfield
Home Hands' branch in Sutton In Ashfield is renowned for its high-quality care. The team has the skills, expertise and reputation to provide only the best care when, and where, it matters the most.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whether you need regular visits throughout the week, or more intensive live-in support for a complex condition, Helping Hands Sutton In Ashfield team works tirelessly to ensure you can maintain independence as far as possible.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Regulated by the Care Quality Commission (CQC), you can rest assured that the care the team at Sutton In Ashfield is safe, efficient and reliable.

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Care Provided by Helping Hands Home Care (Mansfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Donna Howard (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Mansfield)

  • Prices

  • Domiciliary Care From £31.70 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Mansfield) Reviews (7)

9.5

Helping Hands Home Care (Mansfield) has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Mansfield) has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
2
2
6
1

Review from A S (Daughter of Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing is too much trouble for the management team to arrange or address. Any problems are dealt with immediately and with positive outcomes. The carers are polite and treat Mum kindly and with care and respect.

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Review from L V (Daughter of Client) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care we received was outstanding. Always on time, nothing was ever too much for them to do. The carers were always very passionate about the care that they gave, always made time to sit and chat with them, and made the client feel relaxed and at ease. Dad always looked forward to them coming,
they made him smile/laugh which made his day. I will always be thankful to them all for that.

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Review from Jeanette T (Niece of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team and management have been very helpful in their support of my uncle allowing his transition from hospital to have to be sped up and for him to be discharged home much more quickly.
Since he has come home they have been more than supportive and we have been able to relax knowing that his best
interests are being cared for and we don't have to worry as much.

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Review from Marie W (Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had respite care while my family went on holiday. The care I received was wonderful. I had different carers come to me, but they were all lovely, helpful and caring. They made me feel comfortable with each one of them, which when you are not well, means a lot.

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Review from Geoffey C (Husband of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were delighted with the care you provided over the last year and a half of her life. All the staff we came into contact with were very professional, caring and a pleasure to welcome into our home.
As my wife's condition deteriorated and she needed more help, she was treated with gentle
care and utmost dignity in difficult circumstances.
I would like to thank everyone for their help and for being such nice caring people.

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Review from N G (Granddaughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to even find the word to express how wonderful this care company actually is, from the initial enquiry right through to my grandma’s last visit, they have provided exemplary care. They have treated my grandma with the upmost dignity and respect throughout. To all the team, you have all
been wonderful and an absolute pleasure to welcome into our grandma’s home. Thank you so much for everything you have done for her, and for us as a family. Grandma passed away peacefully and comfortable at home, and that was made possible by you all so thank you.

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Review from Pat W (Client) assisted by family/friend published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful.

Reply from Naomi Douglas, Branch Care Manager at Helping Hands Home Care (Mansfield)

Hi Pat,
Thank you for taking the time to leave us a great review! Your kind feedback is truly appreciated.
Best wishes.


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Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Helping Hands Home Care (Mansfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Helping Hands Home Care (Mansfield) is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Mansfield) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Naomi

Naomi Douglas

Job Title: Branch Care Manager

About me


My role as a Branch Care Manager is to ensure that the branch runs as smoothly as possible and that my staff team provide an outstanding quality of care for our customers. I deal with all the compliance and CQC regulations of the business, as well as developing the company with new business and maintaining the packages currently in place.


I joined the care industry at eighteen years old and since have worked my way up the carer ladder to where I am today. This has enabled me to see care from all different aspects of the job, from providing good care myself to people, to move into the management side of care. I have worked in a variety of care settings including learning disabilities and mental health services, child services and the elderly.


I feel at Helping Hands that we provide a can-do attitude towards our services and customers, which enables many of our customers to continue living in the home they love, with a person-centred approach around their individual needs. My team of carers are all highly trained and each one can add that personal touch to the customers’ needs and wishes.


In my spare time, you will find me spending time with my horses, either knee-deep in mud, or enjoying the sunshine. I also have two children, and I enjoy sports so if I’m not out doing my own hobby you will find me either standing next to a football pitch, boxing ring or ice-hockey rink.


Experience and expertise


I started my career at the age of eighteen supporting five ladies in their own homes. This is when I fell in love with the care sector and really enjoyed supporting people and enabling individuals to live the best life they possibly can. From here, I went into the mental health sector and worked as a senior support worker in a locked gate community, supporting people back into the community from secure settings. It was from here that I went into the children's sector and worked in children’s homes. I then went on to be a team manager for a care company. I then moved to Help Hands in April 2019 as a care coordinator in Chesterfield before moving to Sutton-in-Ashfield to become a branch manager. I have experience in supporting and assessing carers through their NVQ up to Level 3 in health and social, and I currently have my Level 3 in leading a team in health and social care and am working towards my Level 5 in leadership and management.


Why I chose Helping Hands


I chose to come and work for Helping Hands as the motto of kindness really got me in the advert for the job and I can honestly say that this is the way with Helping Hands. There is always someone there to help and support you with a smile on their face at the same time. I am looking forward to helping and supporting customers to live their best lives and developing an outstanding team of carers who are going to help me achieve this in my branch.


I love my job because it enables me to meet different people from all different walks of life and I am able to share my journey and experiences with them.


Frequently Asked Questions about Helping Hands Home Care (Mansfield)

What Type of Services does Helping Hands Home Care (Mansfield) offer?

Helping Hands Home Care (Mansfield) offers Home Care.

How many Carers does Helping Hands Home Care (Mansfield) employ?

Helping Hands Home Care (Mansfield) employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Mansfield) to verify any information. View our terms and conditions. Helping Hands Home Care (Mansfield) has a Platinum Service – more info.