Alina Homecare Leatherhead

Manor House, 19 Church Street, Leatherhead KT22 8DN
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9.5 17 Reviews
  • Alina Homecare Leatherhead, Leatherhead
Alina Homecare Leatherhead provides high-quality home care services to those in the Leatherhead and nearby areas to help people remain independent at home for longer.

The Leatherhead branch covers Ashtead, Betchworth and Brockham, Bookham, Box Hill, Cobham, Dorking, East Horsley, Effingham, Fetcham, Mickleham, Oxshott, Ranmore Common, Walton on the Hill, West Horsley & Westhumble.

Home care services include home care, domestic care and live-in care, as well as more specialist care services like disability support and complex care.

Respite care is also available to help family and carers who need a break.

The dignity and respect of individuals is a priority of staff at all times.

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Care Provided by Alina Homecare Leatherhead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Akinboluwajo (Regional Operations Director)

Funding & Fees Guide for Alina Homecare Leatherhead

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Leatherhead Reviews (17)

9.5

Alina Homecare Leatherhead has a Review Score of 9.5 (9.541) out of 10, based on 6 reviews in the last 2 years. Over all time Alina Homecare Leatherhead has 17 reviews.

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Review from K C (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, efficient and supportive from the start of the process to the end of the care needed. Extremely personable staff and more importantly all the team were so kind to my mum and dad. They both were so helpful and just what we needed as arranging care was new to us.
Highly recommend.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for such a lovely review. It was an absolute pleasure supporting your father and getting to know both him and your mother. I will ensure to pass on your kind words to the rest of the team as well. Many thanks.


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Review from Debbie N (Daughter of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting a particular staff member I was in good hands. He is so compassionate as well as being helpful in a practical way. Mum agreed to one hour a day which was put in place very quickly. Unfortunately, her health deteriorated quickly and she sadly passed away. The visits she had were
a bonus for which we are grateful. I would highly recommend it to anyone looking for care for their loved one.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for your lovely, kind words. It was a pleasure supporting your mother and our thoughts are with you all at this time. I will ensure to pass on your lovely comments. Thank you again.


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Review from Janet D (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, brother and I are so grateful to you (the team managers) and all of the wonderful carers who take such care of our dad. Their daily visits have made such a huge difference to all of us. My father was a vastly intelligent, fit and active man until vascular dementia affected him so cruelly,
and while my mum has had to accept her own age and limitations (however reluctantly!) and accede to needing help, neither she nor our dad is quite ready for him to go into full-time residential care. Your support is what allows them to remain reasonably independent at home. It also means that my siblings and I can spend time taking them out and helping with other daily needs, in the knowledge that some of the pressure at home has been lifted from our mum. You are all so kind, friendly and supportive to them both, sometimes in difficult circumstances and we just hope you all know what a massive difference you make and just how much we appreciate it, every single day.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for such a beautiful message. It is so lovely to hear how much of a positive impact our service has on you and your family, and we hope we can continue helping you all. I will pass on your kind words to the rest of the team, thank you again!


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Review from N P (Daughter of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class service. My mother has been sensitively supported in accepting help. All staff members have been kind and simply lovey to my mother.
The rotas are efficiently sent out and the management support is excellent.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for your lovely comments! It means a lot to us to receive feedback like this, and I know everyone in the team will be overjoyed to hear your kind words. I'm so pleased that you and your mother are having such a positive experience with Alina Homecare. The team love visiting your mother and hope that we will continue to build her trust as time goes on. Many thanks.


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Review from Ruth R (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very impressed with the support and dedication that our dad is receiving. The care staff are all friendly and respectful. Dad has built up a rapport with them and trusts them to meet his needs. His care needs are regularly reviewed and discussed with him. Our dad is a very proud gentleman who up
until July 2023 was totally independent, it has been a transformation to depend on others to assist him now. However, the team have been very supportive and gentle with him.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you very much for your kind words. We're so pleased that your dad has found our care team to be so friendly and has felt he trusts them to assist with his care needs. I will be sure to pass on your lovely comments to the rest of the team, I know they will all be delighted.


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Review from J W (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been very good. All her likes and dislikes have been taken into account. All carers attend on time and have good empathetic skills. They are well trained in Mum's needs, and any new carer is introduced to her before commencing duties.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you for your lovely review!
We are really pleased that you and your family have been so happy with the care we have been providing.
I will pass on your kind comments to the team.
Thank you again!


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Review from J G (Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband loves every one of the girls that come in, they are just so caring and cheer us up no end. If we haven't seen someone all day, seeing them come in brightens our day, having a laugh. They always go above and beyond.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Leatherhead

Thank you for this lovely review - we are so pleased you are happy with our carers and how they support you. We will be sure to pass on your kind comments to the team.


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Review from A K (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents had been reluctantly heading for a decision on some kind of home care, over a 6 month period and the manager and her team, have been exceptional in diplomatically supporting and adapting to that decision which rapidly developed into live-in care following a 5 week stay in hospital for my
mother, following a fall, which triggered more advanced dementia. Now a month down the line, my parents love the team and I feel confident in putting my full trust in them. A kinder more thoughtful service of care, you couldn't ask for. A heartfelt thank you, from me.

Reply from Lorna Hill, Care Manager at Alina Homecare Leatherhead

Thank you for taking the time to review our service. Our Carers thoroughly enjoy supporting your mother and father in this rapidly changing situation. I am glad we have been able to support you and your lovely family.


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Review from Stephanie S (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, consistent service providing great support. The caring staff do their utmost to help and make Dad feel comfortable although communication with him is often difficult. Much appreciated by us all.

Reply from Lorna Hill, Care Manager at Alina Homecare Leatherhead

Thank you for taking the time to review us. We appreciate your kind words and will continue to take great care of your Dad, best wishes.


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Review from Wendy V (Daughter of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we have only been using Alina for a few weeks, we are very pleased with the service. The girls are lovely and very friendly and helpful. Not only that, my father has taken to them - not only do they help him physically, but he really likes the companionship that the girls offer.

Reply from Heidi Turner, Operations Manager at Alina Homecare Leatherhead

Thank you so much for your kind words. It is an absolute pleasure to care for your father, and I know the carers will be proud to see their care and support have made a difference.


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Review from C L (Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb team, they have made my life easier. All staff are caring, trustworthy and easy to get along with. Safety and attention to detail are at the forefront of their focus. The levels of professionalism are off the charts and I would highly recommend them.

Reply from Heidi Turner, Operations Manager at Alina Homecare Leatherhead

Thank you so much for your kind words and feedback. We are delighted to hear you feel supported by our team to make your life easier.


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Review from Angela D (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alina are truly exceptional! We struggled with getting the right help for Mum, as she’s a very private person. The manager and her team have gone above and beyond! Not only supporting Mum, but also me! They have helped me navigate the care system, and have been right there for me when I
needed support. I’m really not sure what we would do without them. Great job. You are truly a professional team!

Reply from Lorna Hill, Care Manager at Alina Homecare Leatherhead

Thank you Angela for such a fantastic review, here at Alina we thrive on delivering excellent care and I am glad myself and my team are making life easier for your mum and yourself. I will pass this wonderful review on to our team. Thank you.


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Review from Jenny A (Daughter of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't rate Alina highly enough. The carers are incredible, so kind, so efficient, and always cheerful and positive. My father, who is 94, adores them. No problem is insurmountable for them and I feel my father is safe and well cared for. I also feel the carers actually do care about him, which is worth
more than anything. Alina is expensive but you get what you pay for and they are worth it.

Reply from Lorna Hill, Care Manager at Alina Homecare Leatherhead

Thank you so much for your kind words, our team will be so happy to know they have made such a difference in your father's life.


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Review from Wendy T (Daughter of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Alina Homecare! My father needs help at home as he's now 94 yrs so I had a ring round for help and thankfully came across Alina Homecare. They have been so helpful and supportive. It’s a very daunting task having to find care for your relative and everyone has different needs and
there are a lot of agencies out there so finding the right agency is scary. The carers are polite, caring and work extremely hard to make sure my father is safe and cared for properly. Can’t rate highly enough how good they are. Give them a ring and speak to the manageress who will help you with all your needs and questions. Thank you to you all for putting my mind at rest and knowing when I walk away and leave my father in their hands that there are no worries and will contact me if there are any problems, nothing is too much trouble.

Reply from Heidi Turner, Branch Manager at Alina Homecare Leatherhead

Thank you for your very kind comments, we are all pleased to hear that our support and care is making a difference.


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Review from Trish S (Daughter-in-law of Client) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a previously very independent lady, Mum was at first very sceptical about having carers in but now very happy to have them in to help and we have peace of mind knowing she is being well looked after, lunch given and if there are any problems we will be informed. We know the carers will turn up on
time and any extra requests for help are dealt with efficiently.
With thanks to the team.

Reply from Heidi Turner, Branch Manager at Alina Homecare Leatherhead

Thank you so much for your kind words, our incredible team will be so happy to know they have made such a difference.


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Review from Maria S (Next of Kin) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have attended my Godmother have been kind and professional. She is not the easiest of ladies to deal with and the carers have continued to support her as her dementia has progressed. They have gone above and beyond what has been expected and under the leadership, have been able to
provide the care she requires, which continues to change weekly. I am very grateful to the team and pleased we chose Alina to provide her care.

Reply from Heidi Turner, Branch Manager at Alina Homecare Leatherhead

Thank you for your kind words about our wonderful team! I'm pleased the support we are providing is working well.


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Review from Carol J (Daughter of Client) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Alina Homecare after being let down by another carer at the last minute when I was due to go away for a few days. I booked a consultation visit and had wonderful carers visiting mum on a daily basis in time for me to go away. The Field Care Supervisor who visited us was so professional and
caring, I felt so reassured that mum would be well looked after. I need to say a huge 'thank you' to the carers who visit mum daily, they are amazing, nothing is too much for them and they adapt so quickly and easily to any extra requests for assistance. I thought mum would find it difficult adapting to carers coming in to help, I couldn’t have been more wrong, she actively looks forward to their daily visits. I can’t recommend Alina Homecare enough, reliable, trustworthy, kind, caring and so helpful.

Reply from Heidi Turner, Branch Manager at Alina Homecare Leatherhead

Thank you very much for your kind review. It is a pleasure to be able to help support your mum. We will be sure to pass this on to the team who will appreciate the lovely compliments.


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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Alina Homecare Leatherhead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Alina Homecare Leatherhead is calculated as follows: ( (32 Excellents x 5) + (2 Goods x 4) ) ÷ 34 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Leatherhead is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sophia

Sophia

Job Title: Branch Manager

Joined: 2023

Sophia feels passionately that people should be able to live at home for as long as possible should they choose to do so.


Here at Alina Homecare, we are committed to making that possible.


Frequently Asked Questions about Alina Homecare Leatherhead

What Type of Services does Alina Homecare Leatherhead offer?

Alina Homecare Leatherhead offers Home Care.

How many Carers does Alina Homecare Leatherhead employ?

Alina Homecare Leatherhead employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Leatherhead to verify any information. View our terms and conditions. Alina Homecare Leatherhead has a Platinum Service – more info.