From £32 per hour
Our fees are all inclusive, with no extras for Bank Holidays, mileage or travel.
Alcedo Care Chester has a Review Score of 9.8 (9.752) out of 10, based on 17 reviews in the last 2 years. Over all time Alcedo Care Chester has 20 reviews.
Review from H T (Mother of Client) published on 6 September 2024
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Overall Experience
5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you, from all the team at Alcedo Chester, for your positive feedback, we really appreciate it and its great to here we are providing a quality service.
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Review from L J (Mother of Client) published on 27 August 2024
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, we are so happy that we are having a positive impact on you and your son. Many thanks from all the team for Alcedo Chester
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Review from Suzanne U (Daughter of Client) published on 11 June 2024
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1.0 out of 5
Reply from Andrew Boardman, Director at Alcedo Care Chester
We are sorry to see you post such a negative review Suzanne particularly since we remedied our error and apologised before you posted this review. Your mother-in-law's chosen method of payment was by card, it is clearly stated in the terms and conditions that we can keep the details on file. We agreed in January that the standard of care we had delivered was below the five star standard of care we endeavour to deliver every time because of this we agreed to write off the costs for the care delivered. Unfortunately due to an administrative error the credit note wasn't correctly allocated and a member of the accounts team presumed that the payment was outstanding and cleared the balance down using a payment from the card on file. We discussed this with you, apologised for our error and refunded the money immediately. I'm sure it was an oversight that you seem to have missed this element out from your review. Regarding your comment that this was a GDPR breach I can assure you it wasn't.
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Review from J G (Wife of Client) published on 29 May 2024
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Many thanks for your kind words and the team at Alcedo are happy to hear that our carers are supporting your husband with dignity and respect. It is our please to come and support you both each day.
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Review from R B (Niece of Client) published on 17 May 2024
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, it is fantastic to hear Alcedo is supporting your Aunt with her independence and that you feel her care is safe. Thank you for your comments about the office staff as we understand great communication is vital to be able to support our clients' needs.
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Review from K P (Mother of Client) published on 10 May 2024
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5.0 out of 5
Reply from Jessica Armand, Operations Manager at Alcedo Care Chester
Thank you very much for your review. It is a pleasure to be able to support you. I will pass on your feedback to the staff who support you.
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Review from E M (Client) published on 16 April 2024
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you for your kind words, it is a pleasure to support you and we are very happy to see the staff are flexible and friendly.
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Review from K B (Husband of Client) published on 11 March 2024
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, we really appreciate the positive feedback.
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Review from Sylvia P (Client) published on 7 November 2023
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5.0 out of 5
Reply from Claire Culshaw, Registered Manager at Alcedo Care Chester
Thank you for your kind review Sylvia, it was lovely to have you back with Alcedo Care. We all would like to wish you the very best for the future.
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Review from Ian H (Son of Client) published on 12 May 2023
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5.0 out of 5
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Review from Alison D (Client) published on 12 May 2023
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5.0 out of 5
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Review from B K (Daughter of Client) published on 9 May 2023
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review
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Review from M H (Client) published on 28 April 2023
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Lovely to hear that you are very happy with our carers and the service overall, its a pleasure supporting you.
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Review from J C (Client) published on 28 April 2023
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5.0 out of 5
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Our carers have a brilliant repour with you and the family so it's wonderful to hear that they are happy with the care we deliver.
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Review from S C (Client) published on 19 April 2023
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5.0 out of 5
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Review from Susan F (Relative of Client) published on 11 April 2023
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5.0 out of 5
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Review from J D (Client) published on 5 April 2023
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5.0 out of 5
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Review from E R (Client) assisted by family/friend published on 20 February 2023
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5.0 out of 5
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Review from Victoria C (Partner of Client) published on 13 February 2023
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5.0 out of 5
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Review from Josephine S (Wife of Client) published on 7 February 2023
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5.0 out of 5
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The Review Score of 9.8 (9.752) out of 10 for Alcedo Care Chester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.752 for Alcedo Care Chester is calculated as follows: ( (94 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 101 Ratings = 4.752
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Chester is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Sep 2022
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Job Title: Operations Manager
Hi, my name is Jessica and I am the Operations Manager for Chester.
I have been working in the health and social care industry since I was 18, in a variety of settings including home care, training and care homes. I started with Alcedo Care in 2019 and I have enjoyed every moment of it! I have experience in supporting both children and adults with a wide range of conditions.
My favourite part of the role is seeing and hearing about the positive outcomes our carers and customers have achieved.
Job Title: Area Manager
Joined: 2024
My name is Clare and I am the Area Manager for Alcedo Care Chester.
Job Title: Recruiter Manager
Joined: 2023
My name is Chloe and I am the Recruiter at Alcedo Care Chester.
I have been working within the healthcare industry for the past 4 years doing recruitment and compliance. I have been at Alcedo Care since June and I love my job here as a recruiter being able to meet new people who are going to make a difference to our community. My role includes looking out for new talent, interviewing and getting quality applicants onboarded to bring outstanding care to our clients. The job itself has a purpose and that’s why I always put 110% into it. I always bring a smile to work and I love being a part of the Alcedo family.
Fun fact about me – I went on 8 holidays last year, I love travelling around and exploring new cultures.
Job Title: Care Assessor
Joined: 2023
My name is Trish and I am the care assessor at Alcedo Care Chester. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families.
These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Chester to verify any information. View our terms and conditions. Alcedo Care Chester has a Platinum Service – more info.
