From £34 per hour
We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.
Alcedo Care Chester has a Review Score of 9.7 (9.737) out of 10, based on 16 reviews in the last 2 years. Over all time Alcedo Care Chester has 21 reviews.
Review from Josephine S (Wife of Client) published on 7 February 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.737) out of 10 for Alcedo Care Chester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.737 for Alcedo Care Chester is calculated as follows: ( (88 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 95 Ratings = 4.737
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Chester is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Sep 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Operations Manager
Hi, my name is Jessica and I am the Operations Manager for Chester.
I have been working in the health and social care industry since I was 18, in a variety of settings including home care, training and care homes. I started with Alcedo Care in 2019 and I have enjoyed every moment of it! I have experience in supporting both children and adults with a wide range of conditions.
My favourite part of the role is seeing and hearing about the positive outcomes our carers and customers have achieved.
Job Title: Area Manager
Joined: 2024
My name is Clare and I am the Area Manager for Alcedo Care Chester.
Job Title: Recruiter Manager
Joined: 2023
My name is Chloe and I am the Recruiter at Alcedo Care Chester.
I have been working within the healthcare industry for the past 4 years doing recruitment and compliance. I have been at Alcedo Care since June and I love my job here as a recruiter being able to meet new people who are going to make a difference to our community. My role includes looking out for new talent, interviewing and getting quality applicants onboarded to bring outstanding care to our clients. The job itself has a purpose and that’s why I always put 110% into it. I always bring a smile to work and I love being a part of the Alcedo family.
Fun fact about me – I went on 8 holidays last year, I love travelling around and exploring new cultures.
Job Title: Care Assessor
Joined: 2023
My name is Trish and I am the care assessor at Alcedo Care Chester. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families.
These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Chester to verify any information. View our terms and conditions. Alcedo Care Chester has a Platinum Service – more info.
