Alcedo Care Wigan

675 Ormskirk Road, Pemberton, Wigan WN5 8AH
Submit a Review
9.7 27 Reviews
  • Alcedo Care Wigan, Wigan
Alcedo Care Wigan strives to enrich lives and support independence, providing a range of services to enable people in the community to remain comfortably in their own homes.

All staff have been through a rigorous selection process to ensure that each service user will receive the highest levels of care and support possible. Each member of the team takes great pride in their work and care for people in a professional and non-intrusive way.

The range of services include dementia care, elderly care, respite care, brain injury care, supported living as well as end of life care.

Show Alcedo Care Wigan on the Map

Care Provided by Alcedo Care Wigan

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • General Practice Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Older Person Care
  • Paediatric Nurse
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mel Lyon (Manager)

Funding & Fees Guide for Alcedo Care Wigan

  • Prices

  • From £24.90 an hour

  • Please call up our office to discuss what we can do for you.

Alcedo Care Wigan Reviews (27)

Total of 27, showing 1-20
9.7

Alcedo Care Wigan has a Review Score of 9.7 (9.714) out of 10, based on 14 reviews in the last 2 years. Over all time Alcedo Care Wigan has 27 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 1
  • 1

Date Published

27
4
7
14
13

Review from Stephen B (Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Alcedo Care over the past four years has been nothing short of exceptional. Their friendly, reliable, knowledgeable, and caring staff have consistently gone above and beyond to provide outstanding support. The personalized approach, coupled with their unwavering dedication to excellence,
has made a significant difference in my life. I am deeply grateful for the care and compassion they have shown, and I wholeheartedly recommend Alcedo Care to anyone in need of high-quality support services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy P (Mother of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have needed to rely on Alcedo Care for help when our own carers have been unavailable, they have proved to be professional, reliable and consistent, which has meant the stress of difficult situations has been very much reduced.
Over the summer we have had one of our own carers off work on long term
sick, without the help of Alcedo I would have struggled to look after my son properly, they have been a god send to me and my family.

Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

Thank you kindly for your review. We take pride in being able to deliver the best possible support. We have passed your feedback over to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charlotte B (Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers have become family to me, they are always there with a kind word or an ear.
They are always great with my meds and if any issues arise they are prompt to fix them. They are kind and compassionate.

Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

Thank you for your review, it is a pleasure to support you. I will pass the feedback on to the carers who I'm sure will be delighted.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant company and helped give me a lot more independence after becoming disabled. My family life has improved greatly by their wonderful carers and I feel like they are part of the family themselves. My two young babies adore them and I don't know what we would do without them ourselves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C E (Daughter of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This service is mediocre at best. My main concern is medication and timing of visits. But there are other concerns as well. Inconsistency of carers and their practice. Which is fundamental to good practice in dementia care. Some carers do not read the tasks. There have been at least 3 medication errors.
A lot of the staff accept Mum's first refusal to have personal care or change her inco pads, instead of trying to encourage participation. I appreciate that there are time constraints, but some carers really don't try. One carer is excellent and never fails to maintain Mum's dignity and hygiene, but she is the only exception. A lot of the carers lack initiative and are very task-orientated. Some of them are very loud, which Mum does not always appreciate.
I thought that having carers to support Mum at key times during the day would be a source of support and much-needed respite from my caring role. Unfortunately it has been a huge source of stress!

Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

I am very sorry that the service has not met your expectations. I can assure you that these concerns are being dealt with by our branch manager and we are committed and dedicated to improving your experience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet J (Mother of Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant they sort out all our family member's needs.
They are very caring and listen and are considered, understanding.
They can't do enough for her.

Reply from Anita Brickles, Operations Manager at Alcedo Care Wigan

Thank you for taking the time to post such a kind review - I know how much the carers love coming to visit. I'm delighted to pass your comments on to our care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bethany C (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff in particular is a lovely lady who always goes above and beyond. The carers always make sure all tasks are completed for me and my dog. They are always so respectful to myself and our house. No tasks are too small or too big for them. I love being a client of Alcdeo.

Reply from Mel Lyon, Registered Manager at Alcedo Care Wigan

Thank you for your lovely feedback. We will certainly pass on your kind words to the carer who supports you and your dog. We love having you here at Alcedo and we look forward to continuing to support you with anything you require.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Mother of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Alcedo Care for a year. Love how the staff are trained for individual packages. Very supportive of client with complex needs and parent, as we come as one. Worth every penny for the support we've both received in difficult circumstances, plus advertised them on my daughter's global
page and got a lot of likes.

Reply from Rachael Taylor, Manager at Alcedo Care Wigan

Thank you for your fantastic feedback, we will ensure to pass all positives to the staff who support. We will look to continue to give the best quality care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V I (Wife of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my regular - they go above and beyond for myself and my husband. Especially one of the carers.

Reply from Rachael Taylor, Registered Manager at Alcedo Care Wigan

Thank you for your lovely feedback. We look forward to your continued support and we also look forward to continuing to provide a high level of quality care. We will ensure your feedback is passed on to the carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all of them very pleasant and helpful. I have gained my independence back thanks to them.

Reply from Rachael Taylor, Manager at Alcedo Care Wigan

We are so happy to hear we supported you to gain back your independence. Thank you for your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gaynor B (Mother of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the mother of your client. You have wonderful girls that work there. You try to make sure there is consistency so that my daughter is not upset which she would be if no consistency. My daughter has autism and they complete her needs every time with dignity kept for her, sometimes I even get to
have a small chat as I am housebound due to my arthritis. The girls we have now are lovely and my daughter has built a bond with them. Not sure if I could name them but they are fantastic with my daughter. Thank you, they do the job I no longer can and they are fab doing it!

Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your lovely review. It is a pleasure to be able to support your daughter and yourself. I have passed these lovely words onto the staff who visit.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lee W (Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received, primarily from one carer has been outstanding. Because of my autism/anxiety, it can be difficult to find the right balance between encouraging my capabilities and independence when I'm feeling more able and being supportive and patient when I'm less able, but one carer has
balanced this perfectly, and I could not be happier with the care they have provided. I never feel patronised or isolated which is often the case with others in my life.
They are a credit to the company and whenever I think about or talk about Alcedo Care, I will think of the great experiences the carers have provided me with. I have been able to experience and achieve more under her care within two months than I was able to for many years alone.
My only critique of the care overall has been some difficulty ensuring I get the same person each time, with plenty of notice in advance of the hours which are important factors with my autism and anxiety disorder but I understand that this is difficult to achieve.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen L (Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service was provided by Alcedo Wigan. All shifts were covered, no cancellations which, apart from the quality of carer, is the number 1 consideration for us. They were even able to cover 2 extra shifts that we needed at short notice.
Good communication from the office and carers alike.

Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your review. We do try our very best for every customer and their families. We look forward to continuing to support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Sister of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care Wigan have gone above and beyond for my brother, could not fault them whatsoever. Always pleasant and on time my family would be lost without Alcedo Care Wigan, thank you so much for all you have done

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret T (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can I say 5 stars, 10 stars, brilliant company. My mum has really become so much more settled, carers are outstanding. There is never a problem when I phone the office. The deputy manager has been my rock and everyone in the office. Would highly recommend Alcedo, finally my mum is getting
the perfect care and understanding of her Dementia and all her needs. This has been a great help to me as I have been mum's 24/7 carer for a while now and I totally feel so happy to have you, supporting not only mum but me, total professionalism by all staff. Carers are outstanding, several in particular. I've met these carers and mum loves every one of you that visit her. If anyone is thinking about a 100% care provider Alcedo is the one I would say is simply the best. Appreciate you all.

Reply from Jessica Armand, Registered Manager at Alcedo Care Wigan

Thank you so much for your review. It is an absolute pleasure to support not only Mum but yourself. I have forwarded your kind words to the staff team who support Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Wife of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was exceptional. He was treated with kindness, gentleness and with the utmost respect so that the last weeks of his life were made as comfortable as possible. My grateful thanks to all concerned.

Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your kind words. Our thoughts and love are with you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Victora I (Daughter of Client) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, very happy with the care package put in place. The carers have interacted with my dad and have encouraged him to chat (he's a quiet one!) It's a relief knowing he's safe in your hands.

Reply from Jessica Armand, Registered Manager at Alcedo Care Wigan

Thank you for your lovely review. It's a pleasure to be able to support such a lovely gentleman.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B E (Grandson of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 months ago I was struggling to look after my nan who is 87 years of age and lives on her own. After months of trying to find homecare, I came across Alcedo Care Wigan, I rang them up to see if somebody could come out and see what they could do and help me. They sent a young lady the day after out
to meet me and nan and went through what you as a company provide in homecare. I was very happy and started that week, since then I can't praise the staff any more, the carers go above and beyond for the care we receive for my nan and I am very grateful. She has not managed to get out last year due to covid, but since being at Alcedo Care, she has been doing a lot better and now she is going out every week with the carers like to the garden centre (which she loves her garden), tea rooms, shopping, arts and crafts etc. All I can say really about Alcedo Care is that the company is fantastic and would highly recommend.

Reply from Jessica Armand, Registered Manager at Alcedo Care Wigan

Thank you for your lovely review. It was an absolute pleasure supporting your nan and your family. I will pass the lovely feedback on to the carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Mother of Client) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency offered us as a family the world. We said what hours and what days we needed, yes no problem said the manager that came out, only to find they cannot provide. Staff being told different times, no communication from management when they say they will phone back. Promises, promises but always
let down. All they said is sorry, they don’t think about how it would affect my child with autism to be told no dancing this week. The turnover of staff is appalling, but having said that the ones who have come here have been amazing and they are a loss to the company. If I had found this out before we would never have signed up. On joining this company it was a relief for me and my family, to eventually have a break, from all the stress and anxiety. We could not even go to the shop, have any respite, and because the care hasn’t been up to standard as promised, my and my family's well-being has significantly decreased, which causes so much stress in our house and worry.

Reply from Andrew Boardman, Director at Alcedo Care Wigan

We are very sorry we have fallen short of your expectations however we had no alternative but to withdraw our services from the care package we were providing for your child. We always do our best to work with our clients and their relatives but there comes a point when we can no longer put up with our staff being subjected to the level of abuse, they have suffered from yourself. It is totally untrue to say we don't think about all our clients and how our level of care impacts on each aspect of their care, our team are devastated we have had to walk away from the care of your child, but you have left us with no alternative.


If we address some of the comments you have stated as "facts". Our staff turnover is extremely low, and our retention is 70% better than the sector average and we haven't lost any staff members.


I am truly sorry that we couldn't continue to provide care. I wish you luck finding a replacement care company and would urge you not to treat them the same way.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison F (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Submitting for my Mum who has dementia. I would like to say how thankful I am to all at Alcedo, who made my Mum feel valued and special. Extremely supportive and friendly staff with great caring attitudes. Plenty of laughter had by all. I would not hesitate to recommend Alcedo to others. Thank you so
much.

Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you so much for your kind words. I have passed this over to the staff who are very much appreciative. It was a pleasure to support your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Alcedo Care Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Alcedo Care Wigan is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Wigan is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Jessica

Jessica Carrington

Job Title: Operations Manager

Joined: 2021

My name is Jess and I am the Operations Manager at Alcedo Care Wigan.


Karen

Karen Siddeley

Job Title: Area Manager

Joined: 2019

Hi, my name is Karen and I am the Area Manager of Alcedo Care Wigan. I started with Alcedo Care in 2019 and I have loved every minute of it!


I started as a Home Care Worker in February 2019 and gradually progressed to Area Manager. I am very passionate about providing a high-quality care service and I love my job!


Stacey

Stacey

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Stacey and I am the Deputy Manager for Alcedo Care Wigan. I joined Alcedo in January 2021 as a homecare worker and I fell in love with the job. Before this, I was a deputy manager in retail for 8 years. With Alcedo care, I have been able to progress onto Field Care Supervisor and then Care Co-Ordinator and I have been able to do various courses to better my education. I am looking forward to completing my NVQ Level 5 in Health and Social Care. I am continuing to grow with my Alcedo Care family and have recently been given the opportunity to progress into a Deputy Manager position. I love helping colleagues to reach their goals and customers with their everyday lives!


It is my role to ensure that both customers and staff members are happy by ensuring that customers are getting their correct staff and times. I also ensure that staff members' rotas are correct and complete. I am responsible for assisting with the day-to-day running of the office and ensuring we are following all CQC Guidelines.


Rachel

Rachel

Job Title: Lead Care Co-Ordinator

Joined: 2022

Hi, My name is Rachel and I started with Alcedo at the start of 2022. I am currently studying for my NVQ Level 3 in Health and Social Care and I am looking forward to finishing this.


I have experience in Health Care and Retail. My job before Alcedo Care was as a manager in a very busy nationwide retailer.


I currently Co-Ordinate all care calls with my assistant Co-Ordinator. To ensure both staff and customers receive the correct visits at the correct times.


I enjoy helping both staff and customers.


Louise

Louise Simpkin

Job Title: Care Assessor

My name is Louise and I am the Care Assessor for Alcedo Care Wigan. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.


Victoria

Victoria Shaw

Job Title: Field Care Supervisor

Joined: 2021

Hi, my name is Vicky, and I am the Field Care Supervisor at Alcedo Care Wigan. I have worked in the care sector for over 20 years.


I have worked in the care industry for 20+ years. I started with learning disabilities and I soon became a home manager. I started work in Domiciliary care about 10 years ago fulfilling all roles.


I started working for Alcedo 2 years ago as a carer, working in all areas and getting to know our customers and staff.


I earned a promotion to Field Care Supervisor where I developed an interest in complex care and put myself forward for further opportunities and was promoted to Lead Field Care Supervisor earlier this year.


I enjoy my role at Alcedo and have a great relationship with our team.


Nicole

Nicole White

Job Title: Recruiter

Joined: 2023

My name is Nicole and I’m the recruiter at Alcedo Care Chester. I work to fill our care jobs in Chester and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Chester care assistant or support worker.


I joined Alcedo Care in 2023 after making a career move from Adult Nursing within the district. I have previous experience in recruitment and I believe that using all of my nursing skills will enhance my ability to recruit candidates who can provide Alcedo Care clients in the community with the high standards of quality care we strive for. I am 26 and a mother to two beautiful children. Outside of work, I spend my days on family days, socialising with friends and my fiancé of 10 years.


No image found

Danielle Morgan

Job Title: Field Care Supervisor

Joined: 2024

My name is Danielle and I am the Field Care Supervisor at Alcedo Care Wigan. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.


Frequently Asked Questions about Alcedo Care Wigan

What Type of Services does Alcedo Care Wigan offer?

Alcedo Care Wigan offers Home Care & Nursing Care.

How many Carers does Alcedo Care Wigan employ?

Alcedo Care Wigan employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Wigan to verify any information. View our terms and conditions. Alcedo Care Wigan has a Platinum Service – more info.