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Alcedo Care Wigan has a Review Score of 9.7 (9.714) out of 10, based on 14 reviews in the last 2 years. Over all time Alcedo Care Wigan has 27 reviews.
Review from F C (Friend of Client) published on 28 March 2022
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Reply from Claire Culshaw, Registered Manager at Alcedo Care Wigan
Thank you for your lovely review, we always go above and beyond for all our customers.
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Treated with Dignity
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Review from Paul T (Client) published on 13 March 2022
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Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan
Thank you for your kind words. I have passed this over to the ladies who have supported you. If you should require any further support in the future, please get in contact with us.
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Review from D H (Grandson of Client) published on 13 March 2022
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Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan
Thank you for your review. Here at Alcedo Care, we strive to always go above and beyond for every customer. It was a pleasure to be able to meet your nan and to support your family. We wish you all the very best.
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Treated with Dignity
Value for Money
Review from V S (Friend of Client) published on 3 March 2022
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Review from Syeda M (Mother of Client) published on 3 March 2022
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Reply from Claire Culshaw, Registered Manager at Alcedo Care Wigan
Thank you for your lovely review, we pride ourselves on providing person-centred support to your family.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Wes C (Grandson of Client) published on 24 February 2022
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Staff
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Treated with Dignity
Value for Money
Review from Janet J (Client) published on 10 January 2022
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Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan
Thank you for your kind words, it has been an absolute pleasure to support you. We wish you all the very best in the future and I have passed the lovely feedback onto our staff members.
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Care / Support
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Treated with Dignity
Value for Money
The Review Score of 9.7 (9.714) out of 10 for Alcedo Care Wigan is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.714 for Alcedo Care Wigan is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 84 Ratings = 4.714
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Wigan is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jul 2022
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Job Title: Operations Manager
Joined: 2021
My name is Jess and I am the Operations Manager at Alcedo Care Wigan.
Job Title: Area Manager
Joined: 2019
Hi, my name is Karen and I am the Area Manager of Alcedo Care Wigan. I started with Alcedo Care in 2019 and I have loved every minute of it!
I started as a Home Care Worker in February 2019 and gradually progressed to Area Manager. I am very passionate about providing a high-quality care service and I love my job!
Job Title: Deputy Manager
Joined: 2021
Hi, my name is Stacey and I am the Deputy Manager for Alcedo Care Wigan. I joined Alcedo in January 2021 as a homecare worker and I fell in love with the job. Before this, I was a deputy manager in retail for 8 years. With Alcedo care, I have been able to progress onto Field Care Supervisor and then Care Co-Ordinator and I have been able to do various courses to better my education. I am looking forward to completing my NVQ Level 5 in Health and Social Care. I am continuing to grow with my Alcedo Care family and have recently been given the opportunity to progress into a Deputy Manager position. I love helping colleagues to reach their goals and customers with their everyday lives!
It is my role to ensure that both customers and staff members are happy by ensuring that customers are getting their correct staff and times. I also ensure that staff members' rotas are correct and complete. I am responsible for assisting with the day-to-day running of the office and ensuring we are following all CQC Guidelines.
Job Title: Lead Care Co-Ordinator
Joined: 2022
Hi, My name is Rachel and I started with Alcedo at the start of 2022. I am currently studying for my NVQ Level 3 in Health and Social Care and I am looking forward to finishing this.
I have experience in Health Care and Retail. My job before Alcedo Care was as a manager in a very busy nationwide retailer.
I currently Co-Ordinate all care calls with my assistant Co-Ordinator. To ensure both staff and customers receive the correct visits at the correct times.
I enjoy helping both staff and customers.
Job Title: Care Assessor
My name is Louise and I am the Care Assessor for Alcedo Care Wigan. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.
Job Title: Field Care Supervisor
Joined: 2021
Hi, my name is Vicky, and I am the Field Care Supervisor at Alcedo Care Wigan. I have worked in the care sector for over 20 years.
I have worked in the care industry for 20+ years. I started with learning disabilities and I soon became a home manager. I started work in Domiciliary care about 10 years ago fulfilling all roles.
I started working for Alcedo 2 years ago as a carer, working in all areas and getting to know our customers and staff.
I earned a promotion to Field Care Supervisor where I developed an interest in complex care and put myself forward for further opportunities and was promoted to Lead Field Care Supervisor earlier this year.
I enjoy my role at Alcedo and have a great relationship with our team.
Job Title: Recruiter
Joined: 2023
My name is Nicole and I’m the recruiter at Alcedo Care Chester. I work to fill our care jobs in Chester and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Chester care assistant or support worker.
I joined Alcedo Care in 2023 after making a career move from Adult Nursing within the district. I have previous experience in recruitment and I believe that using all of my nursing skills will enhance my ability to recruit candidates who can provide Alcedo Care clients in the community with the high standards of quality care we strive for. I am 26 and a mother to two beautiful children. Outside of work, I spend my days on family days, socialising with friends and my fiancé of 10 years.
Job Title: Field Care Supervisor
Joined: 2024
My name is Danielle and I am the Field Care Supervisor at Alcedo Care Wigan. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.
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