SureCare (Chesterfield & Worksop)

Prospect House, Colliery Close, Chesterfield S43 3QE
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9.8 23 Reviews
  • SureCare (Chesterfield & Worksop), Chesterfield
SureCare Chesterfield & Worksop aims to provide you, or your loved one, with a bespoke package of care and support.

They will complete a full care needs assessment which will give you the opportunity to tell them what help you require and for the team to get to know you. If you would like family or friends to be involved in this process it is something they fully support. A care and support plan will be agreed with you that meets your needs, preferences and choices whilst taking into account your priorities and goals.

SureCare Chesterfield & Worksop will review your needs as often as required to ensure the care and support provided has the flexibility to respond to any change of needs. Their care plans and the support delivered will be specific to you, and they hope this will help you to feel happier, healthier and retain your independence at home.

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Care Provided by SureCare (Chesterfield & Worksop)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amy Walker (Care Manager)

Funding & Fees Guide for SureCare (Chesterfield & Worksop)

  • Prices

  • Prices vary on the support needs and duration of calls.

  • Please call office to enquire

SureCare (Chesterfield & Worksop) Reviews (23)

Total of 23, showing 1-20
9.8

SureCare (Chesterfield & Worksop) has a Review Score of 9.8 (9.846) out of 10, based on 13 reviews in the last 2 years. Over all time SureCare (Chesterfield & Worksop) has 23 reviews.

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Review from Peter W (Father of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service with first-class care and good communication dealing with caring for our son and his mum and myself as a whole package without exception and dealing with all issues connected with our son's well-being.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your feedback; it's always lovely to hear how our services positively impact lives, as always it is our pleasure!


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Review from Pippa B (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare have proved to be reliable and trustworthy, good communication with clear invoicing. I have and would continue to recommend them. For me, they have been very valuable in my mum's ongoing care.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your review! It is absolutely our pleasure to support Mum.


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Review from Jonathan B (Son of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provided home care for my dad on a daily basis, including breakfast, lunch, tea and beds. The care he received in my opinion was usually excellent, along with my sister who was the main point of contact and was very “hands-on” with SureCare along with my help. Dad is very set in his ways with
not a lot a lot of leeway allowed! Even changing carers when they left the company and the change to a new carer could cause him anxiety, we managed to keep Dad's car at home until recently but due to his lack of mobility caused carers to need more time and therefore expense we decided to move him into a nearby care home and so the care is 24/7 but all credit to SureCare. I would recommend them to others, kind regards.

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Review from P E (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Carers are excellent, very chatty, that's what I like. Appreciate going along with my sense of humour!

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your lovely review, it is as always very much appreciated. It's so warming to hear our carers are doing a fantastic job!


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Review from M M (Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are efficient and aware of needs. Most do what is necessary and leave my satisfied.

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Review from Gary M (Son of Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are polite, kind and professional. They provide safety and support, both practical and emotional for my mother. The whole team keep me informed and provide dignity and a gentle approach to Mum.

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Review from Roz B (Daughter of Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency first supported Mum with respite care at home to enable me to go on holiday (after Mum moved in with me and my family). When Mum deteriorated she then needed two carers four times a day ongoing to hoist and general moving and handling. The agency worked with us to ensure right amount of care
and individual needs (eg -four times a day was too many hoisting sessions for Mum, so they supported us to experiment) and were flexible, so now three times a day (bigger pads/ meds 3x day) and increased support to include medications and meals when I go on holiday. Really good in sorting out any problems (nothing is trouble), they sort it out happily. All carers excellent, always new people (carers) come with usual carers (2 carers plus a shadow carer over several visits) so know routine and Mum.

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Review from Jason S (Son of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using SureCare for my parents for many months now and I feel I can leave an honest review of my time with them so far. The company provides fantastic care for my parents, trying to go the extra mile to help with any requests we may have. My Mum and Dad have commented on how lovely and considerate
the carers are and that really helps reassure me and makes me believe they genuinely do care.
So a big thumbs up from me and keep up the good work!

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Review from Janet P (Client) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My preference is for paper invoices to be sent rather than email. I would prefer it to be sent monthly rather than two months together.

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Review from Michael C (Husband of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank SureCare and all their staff for quickly arranging the over night and extra care for my wife, when I was in hospital having an operation. I would not hesitate to recommend SureCare to anyone requiring care.

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Review from Susan C (Daughter of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare stepped in to help with care for Mum when we, as a family, did not know how we would cope. They have made a big difference to Mum's health and well-bring. All carers are kind, caring and considerate. We were so pleased and grateful when carers noticed a difference in Mum and acted quickly to
help her. Thank you.

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Review from P H (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very willing and completely trustworthy. They each have different special skills, which I can call on, and their different life experiences are a big help with problems such as technology or how to access various health provisions etc.

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Review from Thomas W (Relative of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provides amazing care. The staff are highly qualified and compassionate, and they tailor their care packages to meet each individual's needs. I highly recommend SureCare to anyone looking for a care provider for their loved ones.

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Review from J P (Partner of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good, reliable company with respect for the client. Care workers always enter the house pleasantly and commence their duties in an orderly and professional way. Can only praise the company for its duty of care. Thank you for your recent care of my partner.

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Review from A S (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before selecting SureCare, I read the reviews and visited the website to see the background information on the company. From the first point of contact, the office staff were friendly and open to suggestions on what my mum needed. From the initial meeting at the house to setting up the care package
for my mum, it was a relaxing process and felt comfortable for me and my mum. The management and the regular care staff for my mum came to her first visit to introduce themselves. Any changes to timings, my mum was always informed, and any medical issues, I was always informed. I have no complaints about this care company, and I and my mum are very happy.

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Review from J R (Client) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare staff have always been helpful. They are punctual and never refuse to help with any tasks I ask of them.

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Review from Sue F (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my parents, both in their mid-90s and still at home together, has been and continues to be excellent. All the carers are friendly and cheerful and are able to cope with all the mood changes that old age brings! We are always notified of any issues that arise, and knowing that the carers
are there four times a day gives the family more peace of mind. My parents have had a few medical emergencies in the last year, and we have been so impressed by the support that has been given by the care team. It's good to know too that we can discuss any issues by ringing the contact number. I would definitely recommend this agency to anyone with similar needs.

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Review from Samuel B (Husband of Client) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first meeting when the staff came out to do the initial assessment for my wife, the communication has been fantastic. I can't praise the staff enough; they listen to our needs and ensure these are met, taking into account all the risks I would never have thought of myself. They have offered
suggestions that have been helpful and have signposted me to a carers support group for my own needs. The service takes into account the whole picture and supports the family members as well who provide the majority of the care to their loved ones. It clearly shows the staff are caring and empathetic in nature and would highly recommend SureCare Chesterfield to anyone seeking help for their loved ones.

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Review from Mick Y (Son of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a huge thank you to the staff. They have been very professional and caring towards my mother, who is suffering from dementia. They have also shown compassion and great communication with myself and the rest of the family.

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Review from K R (Daughter of Client) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first initial telephone contact to personalising plan to delivering the care for my dad, they listened to what we were looking for, offered suggestions and tried to find workable solutions that worked alongside the family. They showed professionalism and were extremely caring. SureCare is not
only a big part of our dad’s life but the family’s too; we would be lost without them. I would highly recommend SureCare, the care staff, office staff and directors go above and beyond. Thank you.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for SureCare (Chesterfield & Worksop) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for SureCare (Chesterfield & Worksop) is calculated as follows: ( (66 Excellents x 5) + (12 Goods x 4) ) ÷ 78 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Chesterfield & Worksop) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Amy

Amy Walker

Job Title: Care Manager

Joined: 2021

I am SureCare Chesterfield's Care Manager. It is my mission to ensure we provide safe, tailored care to meet our client's needs and to build relationships with them, improve their quality of life and enable them to live life to the fullest.


Benjamin

Benjamin Cook

Job Title: Care Co-Ordinator

Joined: 2023

My name is Ben and I am the Care Co-Ordinator for SureCare Chesterfield & Worksop. It is my job to ensure that individuals receive the care and support they need and am responsible for coordinating schedules and liaising with healthcare professionals to provide quality care support.


Frequently Asked Questions about SureCare (Chesterfield & Worksop)

What Type of Services does SureCare (Chesterfield & Worksop) offer?

SureCare (Chesterfield & Worksop) offers Home Care.

How many Carers does SureCare (Chesterfield & Worksop) employ?

SureCare (Chesterfield & Worksop) employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Chesterfield & Worksop) to verify any information. View our terms and conditions. SureCare (Chesterfield & Worksop) has a Platinum Service – more info.