Primacy Care

Sophia House, 28 Cathedral Road, Cardiff CF11 9LJ
Submit a Review
9.1 7 Reviews
  • Primacy Care, Cardiff
"The closest thing to being cared for is to care for someone else".

Primacy Care was founded in 2019 and is a private company not part of a wider franchise. They use a person-centered approach and always put the service user at the centre of the care plan. They support them as much as possible to keep their independence. They give service users the right of choice to help them to maintain their dignity and privacy, and give them a voice which will always be listened to.

Primacy Care works alongside each individual in their care and their families to create personalised care plans to enable them to remain in the comfort of their own homes.

All care services are delivered with compassion, dignity and respect from friendly and skilled carers, who go above and beyond to ensure the needs and wishes of service users are met.

Services start from as little as 30 minutes to full 24-hour live-in care. Primacy Care can assist with personal care, support with washing and dressing, continence care, meal preparation, laundry, social calls, companionship, sleeping and waking nights and much more.

Show Primacy Care on the Map

Care Provided by Primacy Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Primacy Care Ltd
  • Person in charge
  • Rosa Duarte (Manager)

Funding & Fees Guide for Primacy Care

  • Prices

  • Hourly rates:


    Mon-Fri=
    1 hour= £27
    45 minutes= £23 or a reduced rate of £20.25 if at least 2 calls per day, every day of the week.
    30 minutes= £19 or reduced rate of £13.50 if at least 2 calls per day, every day of the week.


    Weekends:
    1 hour = £29
    45 minutes= £25 or a reduced rate of £21.75 if at least 2 calls per day, every day of the week.
    30 minutes= £20 or a reduced rate of £14.50 if at least 2 calls per day, every day of the week.


    Shopping calls:
    Weekdays: £27
    Weekends: £29


    Night calls:
    Sleeping nights based on 8 hours: £176.00
    sleeping nights based on 10 hours: £220.00
    sleeping nights based on 12 hours: £264.00


    Waking night is charged at hourly rate of :
    Mon-Fri= £27
    Weekends= £29


    As regards to sleeping night calls, if a carer is woken up more than twice during the night shift the call will then be classified as a waking night and will be charged as above.


    All bank holidays will be charged at double time.

  • If we provide at least 2 calls daily Monday-Sunday then the reduced rate will apply.
    Bank holidays will be charged as double time.
    Sleeping nights will be charged as waking nights if the carer is woken up more than twice and will be charged as the hourly wake in rate.

Primacy Care Reviews (7)

9.1

Primacy Care has a Review Score of 9.1 (9.100) out of 10, based on 6 reviews in the last 2 years. Over all time Primacy Care has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

7
0
2
6
1

Review from S H (Wife of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service good, always cheerful and you can rely on the carers coming every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul B (Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having excellent care from the carers and office staff, nothing is too much trouble for them, they are in my opinion a real 5-star company where the client comes first every time, thanks so much Primacy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G D (Client) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are really helpful I have social care and every one of them are a godsend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I D (Wife of Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Primacy Care, the carers are polite, caring and very friendly. I wasn't happy when I had to change companies last June, but it has I am pleased to say worked out very well.

Reply from Rosa Duarte, Director at Primacy Care

I am pleased to read your honest review, and that we have managed to fulfil the needs of your husband's service in an excellent manner. Best wishes


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B M (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first full year with Primary and again we have been very pleased with the agency. The carers mostly Sri Lankans have been excellent. We very much hope that the government will start to support and encourage more carers from countries like this. The management team are a major asset and helps to
ensure the smooth running of the programme. We continue to recommend them to other potential users.

Reply from Rosa Duarte, director at Primacy Care

Thank you very much for your kind and positive feedback. We will continue to do our best to keep the service we provide to an excellent standard. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Sister-in-law of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my sister-in-law receives. She receives very good care from carers who have come to know her needs, and it is good to see more of the same faces consistently, and although my sister-in-law's dementia is deteriorating, she seems to respond to familiar faces. The carers are
adapting to her changing needs. They are friendly and glad to listen to the concerns of the family and respond accordingly.

Reply from Rosa Duarte, Director at Primacy Care

Thank you very much for a lovely review of Primacy Care. We strive to ensure that we are a dedicated team, attentive to person centre care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara R (Wife of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primacy Care are providing us with the best continuity of care we have experienced over the past four and a half years and our carers are very well trained and provide an excellent service. The carers treat my husband with kindness, dignity and respect and engage with him whilst always remaining professional.
We have 4 double-handed visits each day and without them, my husband would not be able to stay at home which is most important for both of us. We feel part of a caring family and it is a privilege to have them in our home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Primacy Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Primacy Care is calculated as follows: ( (18 Excellents x 5) + (18 Goods x 4) ) ÷ 36 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primacy Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Primacy Care

What Type of Services does Primacy Care offer?

Primacy Care offers Home Care.

How many Carers does Primacy Care employ?

Primacy Care employs 63 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primacy Care to verify any information. View our terms and conditions. Primacy Care has a Platinum Service – more info.