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iMeUs HealthCare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time iMeUs HealthCare has 2 reviews.
Review from Sheryl L (Client) published on 13 April 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J D (Client) published on 28 July 2021
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Eve Petr, Company Director at iMeUs HealthCare
We are deeply concerned about these comments as all our service users feedback is above 95%. We have an extensive history in Mental Health that so we would be happy to have our integrity tested. As an organisation we endeavour to support all those that need our help in independent living and to date, we are very proud of our work ethos which is backed by people's reviews and feedback. We welcome any complaints and would ask that if anyone is dissatisfied with our services to contact us to allow a full complaints procedure that we would be happy to investigate with public findings.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for iMeUs HealthCare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for iMeUs HealthCare is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for iMeUs HealthCare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact iMeUs HealthCare to verify any information. View our terms and conditions. iMeUs HealthCare has a Basic Service – more info.
