Eleanor Nursing & Social Care Ltd - Brent

87 Wembley Hill Road, Wembley HA9 8BU
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8.1 3 Reviews
  • Eleanor Nursing & Social Care Ltd - Brent, Wembley
Eleanor Healthcare Group is now operating in London borough of Brent. Committed to delivering the best care services and set standards across the service, the team is now operating from Unimix House, Office at M17, 2nd Floor, Park Royal, NW10 7TR.

Eleanor Healthcare Group operates as one of the six strategic providers in the new service set up of London Borough of Brent. This enables the group to lead provision of quality care to its service users and provide great opportunities to Eleanor's care workers who are committed to set high standards in care going by the mission of Eleanor Care and make positive changes across the borough.

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Care Provided by Eleanor Nursing & Social Care Ltd - Brent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Masufa Chowdhury (Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Brent

  • Prices

  • £31.41 per hour during Weekdays
    £33.83 per hour during Weekends
    £47.12 per hour during Bank Holidays

Eleanor Nursing & Social Care Ltd - Brent Reviews (3)

8.1

Eleanor Nursing & Social Care Ltd - Brent has a Review Score of 8.1 (8.111) out of 10, based on 3 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Brent has 3 reviews.

Overall Experience

  • 1
  • 2
  • 0
  • 0
  • 0

Date Published

3
1
3
3
0

Review from S P (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very kind and caring. My dad is quite demanding and they manage his requests well. They are friendly and have developed a good rapport with him. They have good communication and they listen to my dad and the family.

Reply from Eleanor Healthcare Group, Brent Team at Eleanor Nursing & Social Care Ltd - Brent

Thank you for your feedback. We're pleased to hear that the care provided has been compassionate and attentive. Building strong rapport and maintaining open communication are key priorities, and it's wonderful to know these aspects have been positive for you and your loved one. Your support and kind words mean a lot to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could do with more time with client.

Reply from Eleanor Healthcare Group, Brent Team at Eleanor Nursing & Social Care Ltd - Brent

Thank you for your feedback. We understand that having sufficient time is crucial for providing thorough and personalised care. We will review your feedback and look into how we can ensure that clients receive the time and attention they deserve. Your input is valuable in helping us improve our services and better meet your needs. Please feel free to reach out if you have any further concerns or suggestions.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vernon M (Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't any complaint with company. I just have issues with time to send the carers and overall they provided very good services. They always lessons my problem and changed the things according to my choices.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.111)

Overview of Review Score

The Review Score of 8.1 (8.111) out of 10 for Eleanor Nursing & Social Care Ltd - Brent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.111 for Eleanor Nursing & Social Care Ltd - Brent is calculated as follows: ( (6 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 18 Ratings = 4.111

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Brent is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Masufa Chowdhury

Job Title: Registered Manager

Joined: 2022

Meet Masufa Chowdhury, the manager of our Brent Home Care branch. With two decades of experience in social care, Masufa recently assumed the role of Branch Manager at Eleanor Healthcare Group's Brent Home Care branch in July 2022.


Masufa's approach is centred on fostering a positive and compassionate environment. She is dedicated to making the Brent Home Care branch a place where both service users and staff flourish, with a primary focus on their happiness and well-being.


With a determined mindset and a commitment to excellence, Masufa tackles challenges head-on. Her goal is to cultivate a supportive atmosphere where everyone feels valued and fulfilled.


Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Brent

What Type of Services does Eleanor Nursing & Social Care Ltd - Brent offer?

Eleanor Nursing & Social Care Ltd - Brent offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Brent employ?

Eleanor Nursing & Social Care Ltd - Brent employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Brent to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Brent has an Enhanced Service – more info.