Zander Mackenzie Care UK Ltd

7 High Street, Gravesend DA11 0BQ
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10 26 Reviews
  • Zander Mackenzie Care UK Ltd, Gravesend
Zander Mackenzie Care UK and its compassionate staff are committed to provide care which they would like to receive themselves. They guarantee there will be someone available every hour of the day, 365 days of the year.

The well-qualified team provides a wide range of healthcare services, such as hydration and aiding with nutrition, administration of medication, personal care which includes help with daily activities e.g. mobilising, night routines, bathing and dressing.

Other services include companionship, care for people with a learning disabilities, supported living, mental health care and palliative care.

Care Provided by Zander Mackenzie Care UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Zander Mackenzie Care UK Ltd
  • Person in charge
  • Michael Lewis (Registered Manager)

Funding & Fees Guide for Zander Mackenzie Care UK Ltd

  • Prices
  • Zander Mackenzie has different prices per hour depending on your care needs. From live in care to a 30 minute call.
    Zander Mackenzie Care UK have 3 tiers of charges for Social Services, A.A.C.C and of course the private sector.
    Our fees in comparison to other local agencies are lower. Kindly get in touch and these will be disclosed at time of assessment


Zander Mackenzie Care UK Ltd Reviews (26)

Total of 26, showing 21-26
10

Zander Mackenzie Care UK Ltd has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Zander Mackenzie Care UK Ltd has 26 reviews.

Overall Experience

  • 26
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Date Published

26
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15
Overall Experience  Overall Experience 5.0 out of 5

Zander Mackenzie have gone out of their way to assist and provide care in difficult circumstances. The staff have taken time to evaluate the services and care needed based on the specific circumstances and provide a package that meets our requirements. They have provided a very professional service
in a personal way and have tried to assist in whatever way they can. They have been honest about any difficulties or short notice unavoidable changes and provided workarounds whenever possible. Personal care and safety have been uppermost in their way of working.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the team at Zander Mackenzie enough. The care, compassion and professionalism they showed towards our mum we won't forget. She was let down by most in the healthcare profession, from diagnosis of a terminal illness, so it was very reassuring to see how this team interacted and cared
for her. They never let her down and when we couldn't be there for her, we knew they always would. Thank you to all the staff that were involved.

Reply from Michael Lewis, Registered Manager at Zander Mackenzie Care UK Ltd

It was a pleasure supporting Mum at such an important time. All the staff enjoyed their time with her and also your involvement. Please stay in touch and hope you are well.


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Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my husband has been outstanding. Nothing is too much trouble and any health problems picked up immediately and acted on. The carers are very friendly in a dignified way. You can approach them with worries and they take these off your shoulders. Excellent all round.

Reply from Michael Lewis, Registered Manager at Zander Mackenzie Care UK Ltd

Thank you for your time to complete this review. It must be said that you are both a pleasure to see on a daily basis. If anything, you make our work feel less like work and we thoroughly enjoy spending time with you.


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Overall Experience  Overall Experience 5.0 out of 5

My team of 3 carers arrive on time. They do all the jobs on my list and are always kind, friendly and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

The best care company I have ever had. Staff caring and friendly, care excellent. I could not wish for better.

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Overall Experience  Overall Experience 5.0 out of 5

I have joined Zander Mackenzie Care after a very poor experience at another care provider. They have been very honest and open with me. My caregiver is always punctual, polite and friendly. She is very caring and able to adapt to my health needs. The office staff have always been helpful and returned
calls promptly to respond to my questions when joining them. So far, I am very happy with Zander Mackenzie Care and the care provided.

Reply from Michael Lewis, Registered Manager at Zander Mackenzie Care UK Ltd

Thank you very much for your lovely review, From our first conversation, I promised consistency. We have prioritised your health needs, which have been executed brilliantly by your amazing care team. As always, if there is anything we can support you with, please get in touch.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Zander Mackenzie Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Zander Mackenzie Care UK Ltd is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Zander Mackenzie Care UK Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Requires improvement
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

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Michael Lewis

Job Title: Registered Care Manager

Joined: 2020

Michael lives locally in the Ebbsfleet/Swanscombe area. He is a family man and the proud owner of our therapy dog Obi and engages in many fundraisers on our behalf.


He has been working within the care sector for over 20 years. He primarily worked with Learning Disabilities specialising in challenging behaviours. After working within residential care as a Deputy Manager in Devon, he finally returned to his home County of Kent to work in the Domiciliary Care arena.


Michael was the Training Manager of a premium franchised care agency for 4 years and the natural progression for him was to become a Care Manager.


He joined a privatised GP-led Care provider as their Registered Manager for nearly 2 years, learning along the way. Wanting to progress and take another step up in his career ladder joined Zander Mackenzie Care UK.


Within a matter of months, an outstanding care provider was set up and continues to set the standard of care delivery out in the community.


Michael works very closely with the local community and has acquired business relationships with numerous other businesses including the CO-OP and Sally Pearson’s counselling service.


Michael is passionate about the business that he leads. The ethos of Zander Mackenzie Care UK is certainly very different and it is exciting for him to be able to lead the staff team as well as deliver exceptional care to customers


Obi

Obi Lampen

Job Title: Therapy Dog

Joined: 2021

Obi - Therapy Dog
line
Obi is a 5 year old French Bull Dog. He lives with his partner Betsy in Ebbsfleet.


He spends his private life running around the garden with his family consisting of 2 children aged 9 and 12 years old. Obi enjoys peoples company and is happiest being stroked, petted and spoilt by people who no longer have pets, or for those that would love a dog to accompany them for a short walk.


Obi brings a lot of joy to people, he is a sensitive dog, who appears to understand if people are uncomfortable, in pain or just want to play.


He is always in and out of the office spending time with customers who would like to see him. He is happy to provide this service free of charge and on a weekly basis as long as he gets a scooby snack here and there.


Teresa

Teresa Purnell

Job Title: Co-Ordination Manager

Joined: 2021

Teresa has a vast knowledge of all things care. She has been a caregiver for numerous years excelling in her field. She worked for a business that specialised in hospital discharges and assessing customers within their own homes, making sure they are safe and homes are adapted to suit the patient's needs. She was then headhunted by Zander Mackenzie and made the co-ordinator as she understands the ethos of having the same carers at the agreed times. This is paramount in building relationships and confidence with our customers.


Teresa lives locally in Gravesend and likes to socialise with her family where possible. She is a mum of 2 and enjoys days out being creative.


She is a fully committed individual who we are very lucky to have.


In 2022 Teresa participated in the Great British Care Wards and was named - Highly Commended Winner.
This is a fantastic achievement which she fully deserves


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Victoria Brixey

Job Title: Care Supervisor

Joined: 2022

Victoria oversees all initial assessments when a customer chooses to start their care journey with us. She explains the step-by-step process and creates a person-centred care plan to support their care needs. She contributes to allocating a consistent staff team at the regular time of our new customers' choosing. These care plans are explained and documented for our staff to see. Victoria is the customer's first point of call and provides constant support when required.


Sam

Sam Read

Job Title: Sevenoaks Supervisor

Joined: 2024

Sam has worked in care for 15+ years working closely with the elderly in the Sevenoaks area. She has many strings to her bow including supervising, managing, training and mentoring. With a passion for care, Sam has fitted in seamlessly. Sam will be engaging in multiple assessments to meet our customer's needs.


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Sarah Rusell

Job Title: Office Manager

Joined: 2024

Sarah has a long history of working in accounts and administration. She makes sure our work is compliant within the office whilst overseeing all things financial.