My Homecare Peterborough

249 Lincoln Road, Peterborough PE1 2PL
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2.0 1 Review
  • My Homecare Peterborough, Peterborough
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Care Provided by My Homecare Peterborough

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kayleigh Cooper (Registered Manager)

Funding & Fees Guide for My Homecare Peterborough

  • Prices

  • £23.50 per hour
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My Homecare Peterborough Reviews (1)

2.0

My Homecare Peterborough has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years. Over all time My Homecare Peterborough has 1 review.

Overall Experience

  • 0
  • 0
  • 0
  • 1
  • 0

Date Published

1
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0
1
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Review from Mumtaz S (Daughter of Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My homecare in Lincoln Road provided service for my mother. However, most of their staff were not trained or experienced in caring. Also, the management team were very unprofessional. Medication was missed and some medication was signed for, which was never given, hygiene was very poor and some days,
the pad was being changed without wearing gloves and using wipes to clean the private area.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.0 (2.000)

Overview of Review Score

The Review Score of 2.0 (2.000) out of 10 for My Homecare Peterborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.000 for My Homecare Peterborough is calculated as follows: ( (5 Poors x 2) ) ÷ 5 Ratings = 2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Peterborough is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about My Homecare Peterborough

What Type of Services does My Homecare Peterborough offer?

My Homecare Peterborough offers Home Care.

How many Carers does My Homecare Peterborough employ?

My Homecare Peterborough employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Peterborough to verify any information. View our terms and conditions. My Homecare Peterborough has a Basic Service – more info.