Living Plus Care Services

32 Market Place, Hatfield AL10 0LN
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9.7 21 Reviews
  • Living Plus Care Services, Hatfield
Living Plus Care Services is proud to provide high-quality home care services in Welwyn Garden City, Hatfield, St Albans, and surrounding areas.
The company provides person-centred home care that helps individuals to remain living independently at home. Priding themselves in abiding by the fundamental standards of CQC.

Staff members are specifically selected based on their skills, compassion, shared values, and their previous care experience. All employees recruited under Living Plus Care are heavily DBS and reference checked, before undergoing extensive training.

The company promotes choice, dignity, and respect of individuals at all times and work with a person-centred approach.

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Care Provided by Living Plus Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

Funding & Fees Guide for Living Plus Care Services

  • Prices

  • Based upon assessment

Living Plus Care Services Reviews (21)

Total of 21, showing 21-21
9.7

Living Plus Care Services has a Review Score of 9.7 (9.667) out of 10, based on 18 reviews in the last 2 years. Over all time Living Plus Care Services has 21 reviews.

Overall Experience

  • 17
  • 3
  • 1
  • 0
  • 0

Date Published

21
1
8
18
3

Review from S H (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with the utmost respect by all the carers. They were patient, kind, and caring. High standards of cleanliness and PPE were always upheld. They were always polite, chatty, and cheerful and made a real difference to Mum's progress. We are extremely grateful and appreciative to everyone
involved in Mum's care and thank you so much for all your hard work and dedication.

Reply from Millicent Ntaisi, Registered Manager at Living Plus Care Services

Thank you so much for taking the time to leave us a review. We are pleased to hear that we made a positive difference in your mother's care, as that is what we strive to do.
It's always lovely to hear from the loved ones of those we support, and great to pass back positive feedback to our team, as it gives them the boost they need to continue delivering quality care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Living Plus Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Living Plus Care Services is calculated as follows: ( (78 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Living Plus Care Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Living Plus Care Services to verify any information. View our terms and conditions. Living Plus Care Services has a Platinum Service – more info.