New Pathways Healthcare

Office 7, Union House, 7 Union Street, Andover SP10 1PA
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2 Reviews
  • New Pathways Healthcare, Andover
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Care Provided by New Pathways Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • New Pathways Healthcare Ltd
  • Person in charge
  • Rudo-Elizabeth Meskano (Manager)
Are you the Owner/Manager of New Pathways Healthcare? View your Advertising Options

New Pathways Healthcare Reviews (2)

Over all time New Pathways Healthcare has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
0
0
0
2

Review from Ali Rose C (Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling! Today my carers on two of my four calls didn't ask me if I wanted anything to eat.
They generally come from Zimbabwe and have been in the UK for a maximum of five months.
A few come from India.
I asked for a tiny quiche and was aware of the cultural and social differences plus a general
lack of the vernacular explained exactly what a quiche looked like. My fridge was far from full. My carers disappeared together and after about 15 minutes of the fridge alarm going off finally struggled out into the kitchen. I found one of the two carers on the floor going through the contents of the freezer. I opened the fridge which I pointed out I had specified and there was the small quiche.
The next question was how do you operate the oven? I have a very basic oven. There are two controls on it, temperature and oven/grill. They had put the grill on! I said are you honestly asking me how to operate an oven? I had struggled out into the kitchen twice by then fuelled only by adrenaline.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K D (Daughter of Client) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support delivered to my mum was very warm and caring, the staff were very attentive and we as a family are really grateful for the support shown during the period of care, we were kept up to date with any changes in care and support for my mum and the care was very personalised.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about New Pathways Healthcare

What Type of Services does New Pathways Healthcare offer?

New Pathways Healthcare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Pathways Healthcare to verify any information. View our terms and conditions. New Pathways Healthcare has a Basic Service – more info.