Elizabeth's Rose Home Care

Ground Floor, 6 Kings Row, Armstrong Road, Maidstone ME15 6AQ
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9.9 16 Reviews
  • Elizabeth's Rose Home Care, Maidstone
Elizabeth’s Rose home care is a community care provider in Maidstone Kent. They support individuals to live as independently as possible in their own home ensuring their needs are met. Their aim is to also provide safe, effective and compassionate care at all times.

All staff are chosen on there passion and dedication to Care. Staff go through thorough checks such as references and criminal record checks before they are employed. All staff are trained to deliver high-quality person-centred care.

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Care Provided by Elizabeth's Rose Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elizabeth's Rose Home Care Ltd
  • Person in charge
  • Russell Butler & Abigail Butler (Directors)

Funding & Fees Guide for Elizabeth's Rose Home Care

  • Prices

  • Prices from £29.16 per hour

  • Visits can be from 30 minutes depending on requirements

Elizabeth's Rose Home Care Reviews (16)

9.9

Elizabeth's Rose Home Care has a Review Score of 9.9 (9.929) out of 10, based on 12 reviews in the last 2 years. Over all time Elizabeth's Rose Home Care has 16 reviews.

Overall Experience

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Date Published

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Review from Claire G (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Home Care is the best company I've ever come across, in any area of my life. The staff are even more caring and compassionate than I ever realised people could be. They're so friendly, helpful, considerate, respectful, trustworthy and kind. They always go above and beyond, ensuring mum
receives the best care possible. Mum's in end-of-life care and the carers have made her as comfortable as can be. They suggest ideas that can be implemented to improve the quality of her life even further. Looking at mum, her health has actually improved since the carers have been looking after her, even though she's terminally ill. Mum absolutely loves the carers. She's always so happy to see them and they make her feel so well looked after. Nothing is ever too much trouble for them. I cannot recommend Elizabeth Rose Home Care highly enough. They are without a doubt, the best company possible to provide care for a friend or relative. I sleep easy knowing that mum is in such capable hands.

Reply from Abbie Butler, Director and registered manager at Elizabeth's Rose Home Care

Thank you so much for such a kind and thoughtful review, This review has touched the hearts of all of us. It is an absolute pleasure to care for your mum and to give you that peace of mind. We fed your amazing review back to our staff in a team meeting last week.


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Review from Margaret M (Wife of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 2 carers in the morning and 2 carers in the evening.
What they do for my husband is wonderful, they calm him down as he doesn't like being turned over on his side. They wash him, shave him and wash his hair. I do not know what I would do without them.
I feel so much better and calmer in myself
knowing that the carers are doing so much for my husband.

Reply from Abbie Butler, Director and registered manager at Elizabeth's Rose Home Care

Thank you for taking the time to leave us such a kind review. It has been an absolute pleasure to meet you both and provide care to your husband.


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Review from Julia S (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff has been a brilliant help to my parents who both have physical and mental health needs. She is very personable and communicates really well with my dad especially who has Alzheimer's. She can put her hand to anything and is not phased by the situation she is confronted by.
She is flexible, friendly and caring. We have confidence that she is providing excellent care to our parents.

Reply from Abbie Butler, Director and registered manager at Elizabeth's Rose Home Care

Thank you for taking the time to write such a lovely review. We will ensure this review is passed on to the amazing care worker who visits your parents.


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Review from M W (Daughter of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this service for the past year caring for my father who has been suffering from Parkinson's. The carers always showed respect and care for him and never rush him. We are now using the carers for my mum who has now started to need care. Cannot fault the service. Everyone is lovely and friendly,
reliable and flexible.

Reply from Abbie Butler, Director and registered manager at Elizabeth's Rose Home Care

Thank you for the lovely review. It has been an absolute pleasure to care for your dad and now for your mum.


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Review from B P (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been using the service for a few weeks but very impressed with showering care received. Treated with kindness and respect. All staff we have met are very friendly.

Reply from Abbie Butler, Director and registered manager at Elizabeth's Rose Home Care

Thank you for your kind words and taking the time to leave us a review.


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Review from Sheila F (Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the ladies visiting me very prompt on timing and caring willing to do little tasks such as washing up a few dishes, or putting washing on or putting it on cloths airer. If medication has not arrived they will visit the Chemist. I would not hesitate to recommend your company to my friends

Reply from Abbie Butler, Director and registered manager at Elizabeth's Rose Home Care

Thank you for taking the time to leave us a review and such kind words.


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Review from V B (Client) assisted by family/friend published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management communicate well with me and my family. My carers are always cheerful and I enjoy their visits.

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Review from P B (Wife of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer was a breath of fresh air to our household, bringing not only great care skills but enthusiasm and zest for life. She also assisted with household chores that had been sadly overlooked due to my husband's illness.

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Review from Brenda A (Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very understanding and helpful. A pleasure to see them. No complaints at all.

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Review from Graham T (Son of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff continuously strive in their healthcare and the welfare of my father. Having been looking after Dad for over eighteen months, there are no complaints and I would highly recommend the manager and her company.

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Review from R G (Husband of Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the wonderful ladies at Elizabeth's Rose Home Care. My wife has MND and the company they provided was second to none. They were all so professional and happy to help with anything she needed, which was a great boost for her morale. Thanks again highly appreciated.

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Review from C H (Client) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of several care companies since I moved to Maidstone and the company is by far the best! I have a rota showing who is meant to arrive when, and if someone is even 10 minutes late I am notified and if necessary a different carer is sent. This reliability is very important, not only
to me but also to my family as they know I will always be cared for, so they can plan their days. All the carers are lovely but do what they are supposed to do - care. This is the only company that I would recommend.

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Review from Nina W (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the professional approach of both the carers and management of the Home Care Agency. We are kept informed of any changes and contacted to ensure everything is to our satisfaction. The carers are kind and attentive, always cheery and carry out their duties to a high standard.
Mum is always pleased to see the carers and enjoys their interaction with her. I have no hesitation in recommending this Care Agency, they have made our life a great deal easier caring for Mum.

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Review from S A (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used a fair few care agencies, this one is really good. You get the feeling they really care, and that it's not just another care agency running its business, it's more like a family. The Director and her team have been lifesavers, initially providing respite care, now providing my 91-year-old
father with his three care calls a day. They have high standards and train their staff well. Nothing is too much trouble. You know you're in safe hands with Elizabeth's Rose. Well done!

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Review from J B (Wife of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the management and staff. They are kind and caring. Not only help with the care for my husband, but I also receive good sound advice. Any queries regarding doctors, staff nurses the hospice. The management, are always able to help and support me. Mostly dealing with my queries
and supporting me in these difficult times.

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Review from J O (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Elizabeth's Rose Home Care agency now for the last 9 months. We as a family feel incredibly lucky that mum is receiving such amazing care from this company. Mum is always treated with respect and Dignity. The carers always arrive with a positive approach to mums care and take their
time to explain to her each task. They always log each visit on an app which the care agency very kindly showed me how to use so I can follow her progress. The care agency also took the time to work with the OT team for a successful outcome on transferring mum to a chair using a Hoist which has benefitted mum's wellbeing. It was their calm and positive approach that enabled this successful outcome. I have no hesitation in recommending this company if you are looking for care for a loved one. It is a hard journey to be on but having the right carers makes it so much easier.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Elizabeth's Rose Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Elizabeth's Rose Home Care is calculated as follows: ( (66 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elizabeth's Rose Home Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Abbie

Abbie Butler

Job Title: Director

Joined: 2020

I have worked in care since 2015. I started out as a healthcare assistant in the community. As a child I always dreamt of being a nurse, however, once I started to care in the community my dream changed to wanting to have my own home care organisation. A care organisation that values their staff as much as their service users.


I worked hard and continued to progress in my career taking on new job roles and working my way to a registered care manager. I learned as much as I could before opening Elizabeth’s Rose Home Care as a family-run business.


I truly believe in offering staff progression and supporting them to achieve their goals whatever they may be.


In my spare time, I enjoy having days out and spending time with family and friends.


Russell

Russell Butler

Job Title: Director

Joined: 2020

I enjoy taking on new challenges and working on different ways to overcome those challenges. I receive great satisfaction from helping others when in need. I find it very rewarding when I see my employees grow, whether that be in confidence or developing new skills. I am very proud to be the director of such a great team.


Samantha

Samantha Fuller

Job Title: Field care supervisor

Joined: 2022

I like to be called Sam and I have worked in care for the last 17 years. I enjoy my job and find it can be very rewarding.


To me the thought of being able to make someone's day a little easier and brighter makes me feel good as well as being paid for it.


Outside of work I love spending time with my family, walking my dogs and being a mum to my wonderful daughter Shannon who is 18.


Rebecca

Rebecca Watson

Job Title: Health Care Assistant

Joined: 2021

I like to be called Becca/Becky. I have 24 years of experience in care, love my job knowing that I have made a difference to someone. Love talking to people and finding out about their lives. I also love seeing my clients regularly to help build rapport.


Lucy

Lucy Osborne

Job Title: Health Care Assistant

Joined: 2022

I'm very talkative and can talk about almost anything. I'm quite creative and like to draw and colour. I'm very cheery and will keep my spirits high when times are tough. I am quite energetic and like to keep myself busy with tasks and activities. I really enjoy my job because it allows me to meet so many different people from all sorts of backgrounds.


Sandra

Sandra Quarshie

Job Title: Health care assistant

Joined: 2022

My name is Sandra, I am currently studying to become a paramedic. I have a little boy who is 10. I love caring for people and helping then in any way I can.


Frequently Asked Questions about Elizabeth's Rose Home Care

What Type of Services does Elizabeth's Rose Home Care offer?

Elizabeth's Rose Home Care offers Home Care.

How many Carers does Elizabeth's Rose Home Care employ?

Elizabeth's Rose Home Care employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elizabeth's Rose Home Care to verify any information. View our terms and conditions. Elizabeth's Rose Home Care has a Platinum Service – more info.