Radfield Home Care Camberley, Farnborough & Fleet

Quatro House, 3 Lyon Way, Camberley GU16 7ER
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Top 20 award
10 35 Reviews
  • Radfield Home Care Camberley, Farnborough & Fleet, Camberley
Care services at Radfield Home Care are based on detailed, personalised care plans, ensuring that each individual’s specific needs are met. Their Care Professionals, known for their expertise, treat everyone with respect and dignity while delivering tailored, compassionate care.

Radfield Home Care Camberley, Farnborough & Fleet delivers quality visiting and live-in care services to the Camberley and Farnborough areas. They pride themselves on offering compassionate and high-quality support to their local community.

Honoured as a Top 20 Home Care group in 2024 Radfield Home Care stands out thanks to their fantastic Care Professionals. Their unwavering dedication, enthusiasm, and compassionate care foster strong community ties and support for older individuals.

For anyone wishing to understand how Radfield Home Care Camberley, Farnborough & Fleet could improve the lives of their family, they are ready to chat.

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Care Provided by Radfield Home Care Camberley, Farnborough & Fleet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Richard Gordon (Owner/ Director)

Funding & Fees Guide for Radfield Home Care Camberley, Farnborough & Fleet

  • Prices

  • From £31.82 per hour on weekdays, £34.53 per hour on weekends.

  • Charge prices are tailored to customers, following care consultation.

Radfield Home Care Camberley, Farnborough & Fleet Reviews (35)

Total of 35, showing 1-20
10

Radfield Home Care Camberley, Farnborough & Fleet has a Review Score of 10 (9.983) out of 10, based on 20 reviews in the last 2 years. Over all time Radfield Home Care Camberley, Farnborough & Fleet has 35 reviews.

Overall Experience

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Date Published

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Review from Helen R (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care have been visiting mother on a daily basis since she returned home after a period of respite in residential care, in June 2023.
They provided her with much practical help, but perhaps more importantly, they gave companionship throughout, which kept her spirits lively, whilst living
alone.
Over the months they reviewed her situation, and adapted their care plan to her changing needs; sometimes at very short notice.
Mother passed away recently, in her own home. Throughout the challenging final weeks the carers went above and beyond, supporting mum with compassion, respecting her dignity, and at the same time, discreetly supporting our family.
Thank you Radfield.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. Our sincere condolences from everyone at Radfield. It's really good that the staff were able to provide comfort and could tailor the care to your mother, ensuring the right support was given throughout. We will pass your comments on to the team who I know will be very proud. Best Wishes.


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Review from C M (Husband of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a very good company and the carers are very good at their jobs they are trained very well and very professional in what they do and they take my wife out shopping and to trust places and sometimes take her to hospital appointments.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your lovely review. We will always look to adapt the care to suit your wife's needs and we are so pleased these work well for her. We will of course pass your comments on to the team who I know will be extremely pleased. Best Wishes.


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Review from Harrington C (Daughter-in-law of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Radfield Home Care after an internet search. We needed care for my mother-in-law as she was due to have her cataract done and we knew she would have needed regular care for a period of time. We were very satisfied with the length of the initial assessment meeting with the manager at my mother-in-law's
house. Very professionally conducted interview, ad hoc questions asked, special attention to the interest, needs, and character of the client, her desires, the things she would have liked or not, etc, all very relevant to the future interaction needed with the staff. All the staff and especially the one put in charge of my mother-in-law's needs and rotas, have been acting very professionally, caring, and often when needed gone beyond their duties to help her and make her feel at ease. Overall we are very pleased with the services provided and will continue to use them until needed and keep them as first choice for future situations should they arise. Review from the Daughter-in-law of the client.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's great that arranging care and support has been made easier by the professionalism of the senior team and that the care plan has been as personalised as it can be for your mother-in-law. We will also continue to try our very best to make sure the staff that visit her continue to be well-scheduled to ensure she remains at ease and adapts to everything at her pace. We will pass your comments on to the management and care team who I know will be very proud. Best wishes.


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Review from M B (Son of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care has provided excellent care for my father at late notice after we were let down by other care providers. First-rate communication from initial contact to implementing my father's care. Thanks for everything you have done so far.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you very much for your kind feedback. We pride ourselves on making the process of setting up care easy for our clients, so it's really nice to be recognised for this. We will aim to maintain the high standards of communication as well from the team and look forward to your father continuing to receive a high level of care as well. We will of course be passing on your feedback to the team. Best wishes.


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Review from Caroline L (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Camberley were able to provide a regular care service at home for my dad at short notice following a reablement programme organised by the NHS following a hospital stay. The process of organising it was simple and dealt with very professionally by the care manager. In the two weeks we have
used the service I have been impressed by the amount of tasks the carers have been able to do on each visit. They are kind and caring and my dad is definitely a lot brighter in himself now he has a bit more company. Radfield have been flexible as we are still learning exactly what support we will need going forward.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for such lovely review. It's important that the whole care team - Manager, Supervisors, Seniors and most importantly our Care Professionals are all working to a high level. We also take pride in making sure we do our level best to make the process as smooth as possible. Your kind feedback will of course be passed on to the team. Best wishes.


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Review from Ann P (Friend of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time that I first contacted Radfield Home Care I was listened to and the care needed was put in place very quickly. The manager was very thorough in finding out what was needed and very professional in her approach. Nothing was too much trouble and she found the most suitable of carers to look
after my friend. The care worker, who did most of the support during the period, was excellent. She bonded extremely well with my friend and kept her engaged and interested during her visits and had a lovely manner with my friend.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's really good to see that the care team were able to get a service set up without delay. Thank you also for recognising the efforts made by both the management and the care professionals, who came together to ensure there was a good relationship as well as a consistent standard of care provided. We will pass your feedback on to all the team, who I know will be so pleased with the positive impact they made. Best wishes


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Review from W Y (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care was superb in delivering the home care that my mother needed at short notice.
The staff are all super professional and compassionate in delivering the personal care that was needed and brought a smile to my mother every day.
No hesitation in recommending Radfield Home Care.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you very much for your kind feedback. We were very pleased we were able to respond and get the care in place for your mother at short notice. We are so proud of the team for their dedication and professionalism. We will of course be passing on your feedback to everyone. Best wishes.


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Review from Simon H (Son of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my mother’s carers have been very friendly, caring, and respectful. They help her to maintain her dignity as much as possible and they are responsive to changing tasks. Any calls to the office have been dealt with efficiently and in a friendly manner. They care that the service they provide is
doing the best for their clients. I have mostly dealt with the care manager, who has been wonderful. It is a great local service.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. It's really good to see your Mother is receiving the service that continues to promote her dignity and adapts to her needs. We will continue to ensure the professionalism of the office team and of course, the Care Manager stays at a high standard. We will pass your comments on to the team who I know will be very proud. Best Wishes.


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Review from E F (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service provided by this company. I have found them to be friendly, professional, caring, flexible and wonderfully supportive. We use their standby service which enables us to take holidays knowing my mother is in good hands.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you very much for your lovely feedback. It's important that our clients have peace of mind in the service and it's a privilege knowing that we are trusted to be there for your mum while you are away. We will of course pass on your kind words to the team, who will be very pleased to know how well the service is working for you. Thanks again, and best wishes.


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Review from Julia K (Daughter of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care given to our mother, especially during the sudden transition from living independently to needing assistance. The staff have all been very kind and sensitive to her needs, and have helped make a difficult situation much easier to adjust to and accept for all concerned.
It was also reassuring to know that thought was given by management to the care providers assigned to Mum after taking the time to discuss her situation with the family.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's great that this transition has been made easier and that your mum has adapted quickly to the change. We will also try our very best to make sure the staff that visit your mum continue to be well-matched. We will pass your comments on to the care team who I know will be very proud. Best wishes.


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Review from Catherine M (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care have been super when Mum's medication changed, they are excellent at keeping me aware of any changes.
Mum's district nurse has mentioned how impressed she is with her care provider.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you very much for your lovely feedback. It's great knowing that you are happy with the service, and also very good to hear that our reputation is good within our community. I'll make sure we pass on this feedback to the team, as I know how much pride they take in the work they do. Thanks again, and best wishes.


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Review from Peter B (Son of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care you provide for my father. All the staff that deal with my fathers care are friendly and he feels comfortable in their presence. If I have to contact the office to add any daily tasks for my father they are actioned the next day.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. It's really good to see your father has adapted quickly to the service and that the staff make him feel at ease. We will always make sure the professionalism from the office team stays at a consistently high standard. We will pass your comments on to the team who I know will be very proud. Best Wishes.


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Review from J B (Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Radfield Home Care Camberley, Farnborough & Fleet for two years now. Their carers always arrive with lovely smiles on their faces, and nothing is too much bother. Each carer brings their own style of joy to me. Being housebound, they share what is going on outside of my home.
They encourage and support me to meet any challenges I set myself. They always leave me happy and comfortable. They help me to be the best version of myself.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's really good to see that the care team has gained such a good understanding of you as a person, but more importantly, they are using their understanding to try and make their time with you as fulfilling as possible. We will pass your feedback on to all the team, who I know will be so pleased with the positive impact they are making. Best wishes.


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Review from Debbie M (Daughter of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer’s, but has been very well, able to cook, take her meds without prompting.
She suddenly because more anxious, stopped taking her medication and said she did not like her choice of food in the flat.
I contacted the Camberley team who were able to support Mum immediately.
From their
first visit, Mum enjoyed their company and chats whilst they supported her with meal preparation, medication and putting her hearing aids in (lack of hearing had made her feel more isolated).
The change in my mum was amazing - she was looking better eating regularly, was more hydrated and engaging with people daily. The team are very attentive to changes in support required. The app is amazing as not only can you see Mum’s carer's input but you can use it as a prompt in conversation.
As a GP, I value the role that carers have in supporting people in their own homes - they are often unsung heroes. Mum’s team are allowing her to live her best life in her own home.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. It's so good to see that the team has been able to provide a good standard of care from an early stage and that the relationships are also really good. To see an improvement is a proud feeling for us and it must give great peace of mind knowing everything is working well. We will pass your feedback on to all the team, who I know will be extremely proud. Best wishes.


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Review from Dawn J (Power of Attorney of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the team for their care and support of my mother and father-in-law. I would especially like to thank one lady who has worked above and beyond our expectations with her compassionate approach to her role.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your feedback. It's so good to see that the care team is meeting the needs of both your mother and father-in-law. It's also great to hear that there are members of the team who have gone far beyond expectations; we always want to ensure there is true value in the service we provide. We will pass your feedback on to the team. Best wishes.


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Review from Michele K (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, caring, reliable, and professional team. Pleased they were recommended to me for my mother's care following discharge from hospital. Management are also accommodating, moving times of visits to allow for appointments, and also very caring. As a qualified nurse, I have very high expectations
and these have been met!

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. It's so good to see that the care team is providing the service that you would have hoped for. Thank you also for your positive feedback regarding how professional the management has been. We will pass your feedback on to the whole team, who I know will be very pleased. Best wishes.


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Review from C B (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care received to be very professional throughout, from the management, the administration and to the hands-on care given.
Any questions I have are always dealt with quickly by the manager or admin team. The carers are diligent, and I feel safe in the knowledge my loved one is being
looked after.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. It's so good to see that the care the team are providing has given you the peace of mind to know that your mother is being well looked after. We will pass your feedback on to all the team, who I know will be so proud. Best wishes.


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Review from Bill A (Father of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the support that has been provided to our daughter over the past ten months. This past month has been difficult for our daughter. However, the care manager and her team have been excellent and have gone that extra mile, providing support not just to our daughter, but also to myself and
my wife while we have been on holiday. The constant reassurance that you are there is helping us through this difficult period. We cannot thank you enough.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you very much for your lovely feedback. It's great knowing that you have peace of mind with the quality of the service. Thank you also for the kind words regarding the management of the service and our manager, it is very much appreciated. Thanks again and best wishes.


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Review from Michael W (Wife of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and service provided for my rather frail wife who without the care and attention afforded to her, she would almost certainly be in a care home by now. Congratulations to the team.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. It's so good to see that the care the team are providing has enabled her to remain in her own surroundings, and it can give you peace of mind knowing your wife is cared for to a high level. We will pass your feedback on to all the team, who I know will be so proud. Best wishes.


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Review from R H (Friend of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care so far received has been exceptional. The whole team are consistently so proficient and professional. They are punctual, polite and caring and they bring a cheerfulness to their tasks which is most refreshing.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind words. It's really great to hear that the service is not only of a high standard, but the team brings a sense of cheerfulness when they visit. I will pass your comments on to the team, who I know will be very proud of the positive impact they are having. Best Wishes.


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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Radfield Home Care Camberley, Farnborough & Fleet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Radfield Home Care Camberley, Farnborough & Fleet is calculated as follows: ( (118 Excellents x 5) + (2 Goods x 4) ) ÷ 120 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Camberley, Farnborough & Fleet is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (2)

Richard

Richard Gordon

Job Title: Owner & Director

Joined: 2021

Richard, owner and director of Radfield Home Care Camberley, Farnborough & Fleet has a wealth of experience and knowledge of the health and social care sector.


As a qualified care manager with experience in successfully running large-scale care operations, Richard has qualifications in both management and leadership in health and social care.


Richard explains, “I spent 10 years of my career prior to moving into social care managing businesses within the recruitment industry, however, I always knew that I wanted to move into a more service-driven sector and role, where my input would have a positive impact directly on people’s lives. My initial role in the care sector was as a registered branch manager of a home care service - a ‘hands-on’ role, making a positive difference to individuals every day.”


Richard was subsequently promoted to an area manager role, spending most of his day on the road and soon realised that the role was too far removed from the service itself, and took the decision to return to the service delivery that he’d loved from the start.


Richard adds, “As a registered care manager, I developed a true passion to want to open my own home care business in my local community - providing high-quality person-centred care and support services and offering exceptional employment and career opportunities.”


Claire

Claire Kane

Job Title: Care Manager

Joined: 2022

We would like to introduce you to Claire, care manager for Radfield Home Care Camberley, Farnborough & Fleet. Claire is responsible for the day to day running of the office in line with CQC regulations and also for ensuring that the service is safe, caring, responsive, effective and well led. Claire is the key point of contact for carers, clients and their families and promotes individual’s wellbeing at all times.


Claire has a wealth of experience working in care, having spent the last 10 years working within the Health and Social Care sector. Her career has been focussed specifically around domiciliary care, where she spent time as a Care Professional, Field Care Supervisor, Care Coordinator and Deputy Manager. This breadth of experience has given Claire a clear understanding of the challenges facing the industry.


Claire tells us:


“I bring a decade of knowledge and experience in home care. My role and experience will benefit the clients at Radfield because I will ensure that all clients are receiving a service of the utmost quality. With my experience I have come to understand the balance between what works best in practice and remaining open to new innovative ways of working.”


Claire is a natural when it comes to care, she loves spending time with people and building lasting relationships with clients. She goes on to say:


“I have always been drawn to the sector through a passion for achieving goals that improve service and ultimately the quality of people’s life.”


Claire is currently studying towards achieving her level 5 in leadership & management for care services, which will continue to bolster her offering as a care manager and her ability to lead an effective team of Care Professionals and office staff.


Frequently Asked Questions about Radfield Home Care Camberley, Farnborough & Fleet

What Type of Services does Radfield Home Care Camberley, Farnborough & Fleet offer?

Radfield Home Care Camberley, Farnborough & Fleet offers Home Care.

How many Carers does Radfield Home Care Camberley, Farnborough & Fleet employ?

Radfield Home Care Camberley, Farnborough & Fleet employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Camberley, Farnborough & Fleet to verify any information. View our terms and conditions. Radfield Home Care Camberley, Farnborough & Fleet has a Platinum Service – more info.