Affinity Care and Support Services

74, Kingsway, Prescot L35 5BW
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9.3 6 Reviews
  • Affinity Care and Support Services, Prescot
Affinity Care and Support Services are committed to offering personalised care to clients.

Their caregivers are handpicked and they go through thorough screening before they are employed by Affinity Care and Support Services.
They receive up to date training so they can have the right skills in order to enhance their job performance.

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Care Provided by Affinity Care and Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Affinity Care and Support Services Ltd
  • Person in charge
  • Diana Masuku (Registered Manager)

Funding & Fees Guide for Affinity Care and Support Services

  • Prices

  • Prices for an hour is £26.40.
    Prices for 45 Minutes is £20.00
    Prices for 30 Minutes is £13.50

  • Price is dependent by service provided.

Affinity Care and Support Services Reviews (6)

9.3

Affinity Care and Support Services has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Affinity Care and Support Services has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
0
0
4
2

Review from J O (Son of Client) published on 16 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been a great pleasure, well looked after by friendly and reliable carers.

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Management

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Review from I C (Husband of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always the same carer and female carer for a female client is most beneficial. Flexible timetabling is helpful e.g. to accommodate urgent hospital admissions. Dealing with disabilities, e.g. incontinence and dementia, is very professional.

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Review from K S (Father of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are always polite.
Carer and Manager are professional.
Consistent with their standards of care.
Excellent service and communication is easy and excellent with them.
They arrive on time.
Overall the care is excellent.

Reply from Diana Masuku, Registered Manager at Affinity Care and Support Services

Thank you for the kind words. We are happy to hear you happy with our service.


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Review from Janet A (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Affinity Care have been excellent in caring for my dad, the manager in particular has always conducted herself in the most professional and caring manner, always on time, courteous, kind and her paperwork is second to none. I have detailed reports of each visit and I receive regular messages immediately
with any concerns or prompts for Dad's needs. I would not hesitate to recommend Affinity Care to anyone, my dad has had the most traumatic year and I feel completely at ease with his care.

Reply from Diana Masuku, Registered Manager at Affinity Care and Support Services

Thanks so much for sharing your experience with us.


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Management

Treated with Dignity

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Review from J G (Client) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable and comforting help and care. Uplifting presence and wonderful help.

Reply from Diana Masuku, Registered Manager at Affinity Care and Support Services

Thank you so much for sharing your responses with us.


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Management

Treated with Dignity

Value for Money

Review from Carl T (Son of Client) published on 14 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class professional and friendly service. Gives Mum's family peace of mind knowing she is being cared for in a way where she still has her dignity and independence. But we have the security knowing she is safe when family are not there.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Affinity Care and Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Affinity Care and Support Services is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Affinity Care and Support Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Affinity Care and Support Services

What Type of Services does Affinity Care and Support Services offer?

Affinity Care and Support Services offers Home Care.

How many Carers does Affinity Care and Support Services employ?

Affinity Care and Support Services employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Affinity Care and Support Services to verify any information. View our terms and conditions. Affinity Care and Support Services has an Enhanced Service – more info.