What Type of Services does Rula Homecare offer?

Rula Homecare offers Home Care.

How many Carers does Rula Homecare employ?

Rula Homecare employs 20 carers.

Rula Homecare, Hubbard Way, The Hub Business Centre, 2 Civic Drive, Ipswich, Suffolk IP1 2QA

Review from Sarah Louise B (Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience

The support workers go out of their way to helpful, kind and polite and the standard of care is excellent. All staff are lovely and approachable and reassure me if I have any anxieties. They can be flexible with you, if you can do the same with them; they are really the best company I have found and

kindest. With my complex health needs they go out of their way to meet them and more. Rula Care choose lady staff that make you feel safe and are first aid trained which is important with epilepsy and autism. I want to thank Rula for their care of me I could not be in safer hands.

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Review from Ann C (Daughter-in-law of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience

The care given is outstanding.
All carers are friendly, and extremely polite and show they care. Individual care plans are followed, and there are no cutting corners.
The girls, sing as they work and talk to my mother-in-law the whole time. Overall it is a really lovely experience having them care

for her.
The manager is very approachable and tries to accommodate any changes needed in the care plan.
With Rula Care it is all about the client and meeting their individual needs, offering a fantastic friendly service, I definitely recommend them. A massive thank you to everyone involved.

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Review from Dawn W (Daughter of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience

My mother was cared for by Rula Homecare until she had to go into a nursing home for medical reasons. I will always be grateful for the care my mother received. The carers were truly amazing. They were kind, compassionate, caring, professional, and always friendly and smiling. My mother looked forward

to seeing them every day.
The management team was extremely helpful, easy to communicate with, and well-organised.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you for your kind words. Our carers enjoyed spending time with your mum and it was great to have a supportive family to work alongside.

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Review from Kim N (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience

Rula has cared for my dad up until his last moments, they have been amazing and every single career has gone above and beyond. I would highly recommend them to everybody, I don't know what we would have done without them, my dad loved them they kept him comfortable and content until the end and I am

pleased to say they have now continued care for my mother.

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Review from T M (Daughter of Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience

The carers are very kind to our Mum, nothing is too much trouble for them.
They are very kind and courteous to us as a family.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you. It was our pleasure to care for your dad, all our carers enjoyed visiting him. He was so polite and kind to them. It is an honour to now be caring for your mum.

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Review from D H (Friend of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience

My friend used the services of Rula Homecare from when she left the hospital at the end of January until she was re-admitted to the hospital at the end of April. She is in her 90s and quite frail, but reasonably independent prior to the hospital stay in January during which time she was fitted with

a PEG (percutaneous endoscopic gastrostomy) feeding tube. On top of the daily setting up and maintenance of the PEG tube, my friend required help with getting up, washed and dressed, receiving medication via the PEG tube, and getting to bed at the end of the day.
All the staff who saw my friend were very competent, and diligent with the administration of the tube, as well as being very caring and cheerful. Staff were also willing to go above and beyond to sort things out when problems arose, such as when she was first discharged from the hospital but not all the equipment required to set up the PEG tube had been sent with her. Overall, I was extremely impressed with Rula Homecare.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you for your kind words. Your friend was a pleasure to care for and our carer's enjoyed visiting her as she was so kind and friendly.

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Review from Harry B (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience

My mum is cared for by Rula staff and is supported with kindness and professionalism by thoughtful and diligent carers. We so appreciate the small ways in which the carers go the extra mile to support my Mum. In particular, preparing extra meals when she is super hungry and helping her to choose clothes

which she loves to wear. It is this support which lets my Mum live in her own home which she enjoys.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you for your kind words, they are very much appreciated. Your family makes it very easy caring for your mum and the carers enjoy visiting her. I will pass your words onto the carers. Again, many thanks.

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Review from A G (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience

Thank you to the carer who provided brilliant care to my mother-in-law.
We will always remember the carer's patience and understanding during my mother-in-law’s last few days of life. In particular, the ways the carer tried to persuade her to eat and drink and especially the hours spent brushing her

hair.
The carer allowed my mother-in-law to live at home which was as she wished.
Thank you.

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Review from Mark T (Son of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience

This is just to say a big thank you to the carers of Rula Homecare, who all do a fantastic job of caring for my mum daily. Without them, we would be lost.
One lady is exceptional; her commitment to my mum knows no bounds, and she can’t do enough for her and us as a family, even when her own life is

busy and not easy to deal with. She is a real treasure to our family in my mum's ever-changing time of need.
Even the boss found time to take my mum door to door to a medical appointment, which myself and family members couldn’t take her to due to work.

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Review from Mrs Mary M (Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience

Rula Homecare is one of the care providers in Felixstowe/Ipswich which I would recommend. It‘s been managed very well. The staff are so friendly and caring. We have been using them for more than a year.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you Mary, for your lovely words. It was a pleasure caring for your husband and a great experience meeting you both.

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Review from Sharon S (Daughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience

The entire team of both carers and office staff are truly excellent at all times. We are very grateful for the brilliant daily care Mum receives. The staff are all truly considerate and dedicated, and I have no hesitation in recommending Rula. Thank you, team Rula.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you so much for this lovely review.
Mum is a pleasure to spend time with, and your family input makes it that much more special.

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Review from C S (Wife of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience

Outstanding care is given to my husband. The carer had helped me when I had a hip replacement, so it was a pleasure to ask them for help when my husband became bedbound. The care given to him was always with compassion and on the days when he was very unwell, they were always understanding.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you for your lovely words.
You were both lovely people to assist. It was our pleasure to be able to help you when needed. We are here, in the future, if we can be of help again.

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Review from Jacqueline B (Daughter of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience

My late mum was cared for by Rula Homecare and their wonderful team - I was contacted almost daily from the owners to keep me constantly updated with how Mum was faring. Mum went into their care on a couple of occasions over the past two years until she sadly lost her life in July this year. Mum was

treated with the utmost dignity and loved all the carers like they were her own family. I will never forget the kindness my family and I were shown. As I live in Derbyshire and Mum was in Felixstowe this constant contact was a lifeline. If I had any issues at all or Mum called me wanting something particular for lunch or was just simply having a bad day, one of the owners and her team would go out of their way to shop for her or if ever possible change the visiting time to ensure Mum had all she needed. Towards the end, I felt I had an extended family too and when Mum passed I was not only very sad to lose my mum but also my extended family that had become Rula Homecare!

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you! We will forever remember your mum in a very affectionate way. She was a pleasure to care for and always very appreciative and kind to her carers. It was a pleasure meeting and talking with you which made it easy to care for her.

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Review from Janet H (Relative of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

Everything going well.
Very satisfied.
No problems at all.

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Review from T P (Granddaughter of Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

Very happy with the team. Very attentive to my grandmother. Exceptional care and communication. Amazing teamwork with live-in care, everything 'ticks over' I'm so lucky to have such great care for my grandmother. Thank you.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you very much for this lovely review. It is very much appreciated.

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Review from Eileen V (Wife of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience

My husband has been with Rula Home care now for 16 months. The carers are very respectful, they always ask if there is anything else that needs doing besides the normal. Management does regular checks and always asks if there are any problems. We can also call Rula Care on the phone if any problems

arise. My husband and I are very happy with the care that is provided. Carers are cheerful and very willing to help.
I would definitely recommend Rula Care to anybody.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you! It is a pleasure to know you both and we all enjoy coming to see you!

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Review from Heather M (Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience

Rula Homecare staff and management have been looking after me for 8 months, I am very happy with them and have every confidence in them. They are very sensitive to my requirements. Management and staff help with any problem I have and can deal with any situation which arises. I look forward to seeing

them, they look after my social needs, we go out for a cup of tea or an ice cream, which I thoroughly enjoy. We also have a little discussion from time to time which is very important to me as I live alone. I can always call managers confidently if I have any problem or need to know something and they are always very pleasant and reassuring to me. I recommend Rula Homecare thoroughly.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you for your lovely review. We look forward to seeing you too and are pleased that you enjoy your time with us.

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Review from R W (Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience

Rula Homecare staff been looking after me for 15 months, I'm very pleased with this brilliant service I'm receiving. They go beyond and above to support me, staff even buy me fish and chips when I ask them to. Management are always approachable and very prompt and supportive whenever I called them.

I can't wish for a better service. I feel more than safe with the Rula Homecare team.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you, such kind words from a kind gentleman! It is such a pleasure to know you.

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Review from Janna M (Daughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience

My mum has been with Rula Homecare for just under a year and we have had nothing but an amazing experience with them the staff, they are so respectful, loving and caring toward my mum. They are always punctual and always willing to the extra mile for my mum.
My mum is always treated with respect and

giving the dignity that she deserves.
If I have any enquiries with management they are always happy to help and always make sure that my mum is satisfied with the answer.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you Janna, such lovely words. Very much appreciated, your mum is a lovely lady to care for.

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Review from C K (Granddaughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

Awful uncaring staff. Unprofessional service from carers to management which was detrimental to my grandmother's health. Lack of training and understanding of needs very concerning. 30-minute visits but would attend for less than 10. Highly advise against using them. Carers rude and confrontational.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

We are thankful that you have taken the time to bring your experience to our attention and your feedback will be taken seriously. Rula Homecare is sorry that you have had a negative experience. We do invite clients and their families to feedback regularly and regret that you could not do this.
We endeavour to provide the highest quality of care and improvements are being made continually to improve the experiences of our clients. Feedback along the way would have allowed us to address issues as they arose.
We wish you all the best.

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