Rula Homecare

Hubbard Way, The Hub Business Centre, 2 Civic Drive, Ipswich IP1 2QA
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10 22 Reviews
  • Rula Homecare, Ipswich
Rula Home Care is a family-run care company in Ipswich, Suffolk.

The company was born from the desire to create sensitive, caring and meaningful support. The team of skilled and friendly staff support adults in the community to live independent and fulfilling lifestyles in their own homes.

They can support people with day to day tasks such as washing, preparing and eating nutritious meals, taking medication and getting out and about in the community. They also offer support with PEG feeding, continence care including stoma bags and catheters, and home oxygen.

Care is entirely person-centred, so whatever your health needs or support goals, the friendly team will be happy to discuss your needs and how they could support you.

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Care Provided by Rula Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Rula Homecare Ltd
  • Person in charge
  • Paul Ticus (Registered Manager)

Funding & Fees Guide for Rula Homecare

  • Prices

  • £25-£30 per hour

  • Please contact the office, you'll find the staff happy to discuss fees.

Rula Homecare Reviews (22)

Total of 22, showing 21-22
10

Rula Homecare has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Rula Homecare has 22 reviews.

Overall Experience

  • 21
  • 0
  • 0
  • 0
  • 1

Date Published

22
3
8
11
11

Review from P K (Client) assisted by family/friend published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by Rula Care for just over two months now and I have absolutely nothing but praise for them. All the carers are very kind and respectful and are always willing to go the extra mile for me. The management are easy to get hold of and always happy to help in any way they can.
I
wouldn't hesitate to recommend Rula Care to anybody.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you, such lovely words. It is our pleasure to be to have met you and we are privileged to be able to assist you with all your requirements.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer R (Daughter of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that Rula Homecare are kind, polite and respect my mum's dignity at all times. Nothing is too much trouble for them. They all work together, managers as well, for the safety and wellbeing of my mum. They are a great team. They constantly keep in touch with me with the changing needs of my mum's
care and Mum and myself and the family couldn't wish for a better service. Wonderful people.

Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare

Thank you, Jennifer. Mum is a wonderful, characterful lady who is a pleasure to care for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Rula Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Rula Homecare is calculated as follows: ( (64 Excellents x 5) ) ÷ 64 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rula Homecare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Umar

Umar Shamshoom

Job Title: Director

Joined: 2021

Me as director/owner of this business I am part of the day-to-day care and visits for our clients.

I like to make sure our team is delivering outstanding care and that all our staff members are happy and comfortable working with us.

I never act as the owner of this business, I like to keep a friendly and comfortable relationship with everyone working with me.


Paul

Paul Ticus

Job Title: Supported Living Manager

Joined: 2023

I joined this company with a clear vision of developing and improving in this area of care support.


Together with the owner of this company, we are prepared to deliver outstanding care for people in need of help in their own homes and be part of the community.
Together with the owner of this company, we are determined to take this to the next level as we have discovered that there are a lot of people in need of this service.


I endeavour to uphold the excellent reputation, of Rula Homecare, and incorporate my own skills to provide a friendly, efficient and caring service.


Louise

Louise Shamshoom

Job Title: Care and Well-being Manager

Joined: 2021

I am married to the Director, Umar, and assisted him with creating our family-run business.


I am a qualified counsellor and use this qualification, within the company for clients, family members and staff; life throws curve balls and support is needed 'pro bono' to make life that little bit easier.


I have a good relationship with the clients and their families due to regular contact and visiting.


I also work 'on the floor' to ensure I am up to date with the client and staff needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rula Homecare to verify any information. View our terms and conditions. Rula Homecare has an Enhanced Service – more info.