Tempnur Care

Office 2, Manvers House, Pioneer Close, Wath-Upon-Dearne, Rotherham S63 7JZ
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10 36 Reviews
  • Tempnur Care, Rotherham
Tempnur Care is operated by a team of highly qualified and experienced health and social care professionals. At Tempnur Care, the team recognise the value of person centred care aimed at improving quality of life.

Tempnur Care sets the highest standards for its management and staff and is dedicated to maximising job satisfaction and knowledge of employees through proper induction, in service training and mandatory and ongoing training opportunities.

Tempnur Care provides a range of services from night sitting, companionship, live-in care, supported living, one to one care, personal care, dementia care, end of life care, respite care. The trained care professionals can help with catheter care, PEG care, Stoma care, Tracheostomy care, suctioning care, medication to name just a few of their extensive support services. Get in touch for a comprehensive assessment.

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Care Provided by Tempnur Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tempnur Ltd
  • Person in charge
  • Orpha Billie (Manager)

Funding & Fees Guide for Tempnur Care

  • Prices

  • Charges range from £22.00 per hour

  • Contact us for a personalised quote tailored to your specific needs

Tempnur Care Reviews (36)

Total of 36, showing 21-36
10

Tempnur Care has a Review Score of 10 (9.994) out of 10, based on 27 reviews in the last 2 years. Over all time Tempnur Care has 36 reviews.

Overall Experience

  • 36
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Date Published

36
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27
9

Review from Ann B (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, polite, caring, respect patient and concern, tidy and obliging.

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Review from Susan B (Daughter of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the whole team at Tempnur Care. Each day, every visit we are greeted with such warm, lovely, happy and friendly staff. They all treat my dad and his home with such care and respect. He has made such a lovely bond with them and looks forward to seeing them each day. He calls them
his angels. We as a family feel so lucky to have such an amazing team taking care of our dad. They have made a massive difference to us. You all go above and beyond anything we could have ever expected. Management is very easy to contact and lovely to speak to. Will call to check if things are okay and if anything is needed. Once again, thank you to all, we are delighted.

Reply from Care manager, Manager at Tempnur Care

Thank you for your positive feedback. We strive to provide holistic care to improve the quality of life for all individuals we support.


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Review from J T (Daughter of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care from Tempnur Care. They are very good with Mum, with all her personal care and they know just what she needs. Without Tempnur Care, I would be struggling with Mum, I am very grateful.

Reply from Care Manager at Tempnur Care

Thank you for your feedback. We really appreciate the opportunity to provide care and support.


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Review from Suzanne H (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise all the staff who care for my mum enough. They all enter our home with a smile and friendly greetings. They have built up positive, caring relationships with Mum and the rest of the family. All staff treat Mum with dignity and show her respect whilst meeting her care needs fully. I
particularly like the way they explain to Mum what they are doing and ask her, not tell her. They are always patient and polite.
Mum often comments to family and friends saying “They are all just so lovely”.
I have had regular contact with management who are always eager to help, check if we are happy with the service and meet our requests. For instance, after staff noticed Mum was tired on a morning it was suggested Mum’s morning call was made later, which really helped.

Reply from Care manager, Manager at Tempnur Care

Thank you for your positive feedback. We aim to continue providing holistic care which enhances the quality of life of all individuals using our service.


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Review from J S (Daughter of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive experience.
Care workers are caring and compassionate.

Reply from Care Manager, Manager at Tempnur Care

Thank you, and we really appreciate your feedback.


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Review from Stacey G (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are absolutely amazing and so respectful to your home and family. They go over and above expectations and are so thorough in what they do. By far the best carers we ever had. They always accommodated our needs and management was always on hand to help/review our circumstances.

Reply from Care Manager, Manager at Tempnur Care

Thank you for your review. We appreciate your feedback. We aim to continue to provide care with compassion and dignity to our service users.


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Review from Brian D (Husband of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife receives is first class. The carers take the time to bond with the person receiving care and put them at ease. The particular carer we have epitomises this action. We could not be more satisfied.

Reply from Tempnur Care Manager, Care Manager at Tempnur Care

We really appreciate your positive feedback. Our aim is to provide person-centred, professional and friendly care that aids independence and improves the quality of life.


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Review from D H (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care and companionship from every person who cared for her. Mum really looked forward to them visiting. They sorted out appropriate health care when Mum needed it. I would highly recommend them, do not hesitate to use their amazing service. I went on holiday knowing Mum was safe
and well looked after.

Reply from Tempnur Care Manager, Care Manager at Tempnur Care

Thank you for entrusting us with your mum's care, we are honoured to have been given the opportunity to care for her in your absence.


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Review from Angela W (Wife of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been professional, kind, friendly and polite at all times. The carers are open to changes and are willing to adapt their procedures to fit the client's needs. All in all, I am very happy with the care they provide.

Reply from Care Manager, Care Manager at Tempnur Care

Thank you and we really appreciate your feedback.


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Review from D S (Husband of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy with the care service provided and so am I. The carers are very good in all aspects.

Reply from Care Manager, Care Manager at Tempnur Care

Thank you for your review. We appreciate your feedback.


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Review from S T (Son of Client) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Care Manager, Care Manager at Tempnur Care

Thank you and we really appreciate your feedback.


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Review from S R (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Scotland but was down visiting family last week. Mum has been having the team in for the past couple of weeks now, so I was able to meet with the girls on various occasions. I found them very professional, but also, caring and so very kind to my mum. She is getting to know them and they are
building a lovely relationship with her. It is comforting to know that she is getting such wonderful care. Well done to you all and thank you.

Reply from Care Manager, Care Manager at Tempnur Care

We really appreciate your positive feedback. Our aim is to provide person-centred, professional and friendly care that aids independence and improves quality of life.


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Review from Teresa M (Daughter of Client) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very kind, caring and gentle. Mum absolutely loves her coming and says her visit set's her up for the day. Care delivery is very person-centred, the carer takes time and care to get to know what matters to mum. They sing whilst getting mum showered, and have a laugh, which mum loves. Mum
never feels rushed, and if the carer has any concerns about mum, she always follows through to a resolution before leaving (eg contacting her GP). Other carers have come on occasion, and are also lovely. The company ethos is great.

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Review from Carolyn K (Daughter of Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carer is very helpful and kind. She always arrives promptly and is very respectful. We are all extremely happy with her, she does her caring thoroughly and speaks very kindly to Mum. She encourages Mum to be as independent as possible and is a great support. Mum loves her.

Reply from Orpha Billie, Registered Manager at Tempnur Care

Thank you for choosing Tempnur Care as your care and support provider. Our ultimate aim is to provide you with care that is professional and friendly, aid independence and improve the quality of life of individuals like your mum, who need care and support in their own homes.


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Review from Mark H (Son of Client) published on 3 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tempnur Care has been visiting Mum daily for two weeks now. They are caring, friendly, thoughtful and respectful to Mum, who has dementia. They are gentle and sensitive to Mum's feelings when providing personal care. They always arrive on time, are easy to contact and happy to take the time to discuss
any concerns with Mum, Dad and our family.

Reply from Orpha Billie, Registered Manager at Tempnur Care

Thank you for choosing Tempnur Care as your care and support provider. Our ultimate aim is to provide you with care that is professional, and friendly, aid independence and improve the quality of life for individuals like you who need care and support in their own homes.


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Treated with Dignity

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Review from Andrew P (Son of Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been receiving care from Tempnur Care for one week, but we have been very happy with the care she has received so far. Really friendly carers - really impressed.

Reply from Orpha Billie, Registered Manager at Tempnur Care

Thank you for choosing Tempnur Care as your care and support provider. Our ultimate aim is to provide you with the care that is professional and friendly, aid independence and improve the quality of life of individuals like you who need care and support in their own homes.


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Treated with Dignity

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Tempnur Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Tempnur Care is calculated as follows: ( (156 Excellents x 5) + (1 Goods x 4) ) ÷ 157 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tempnur Care is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tempnur Care to verify any information. View our terms and conditions. Tempnur Care has a Platinum Service – more info.