Walfinch Kingston & Weybridge

67a High Street, Walton-on-Thames KT12 1DJ
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10 16 Reviews
  • Walfinch Kingston & Weybridge, Walton-on-Thames
Walfinch is a family-run and owned private home care business operating across the UK. Walfinch is a National brand providing the highest level of quality, compassionate hourly at-home care.

The Walfinch name is therefore well-known and trusted. Their local Kingston and Weybridge branch is on hand to provide you with personalised hourly care in your area, as and when you need it.

The team provide care for a range of specialist conditions to enable elderly and vulnerable people to continue living independently at home.

Every Walfinch caregiver is DBS checked and required to complete the company's industry-leading training course so you can be sure of the highest quality care in Kingston and Weybridge.

Many people find that the daily demands of life and running a household can become more strenuous as they age or experience ill-health. Having a friendly, compassionate and expertly-trained carer can help reduce stress and discomfort, taking the pressure off so you can enjoy life and live as you wish in your own home.

Kingston & Weybridge is owned and operated by a family who take pride in the care they deliver to the community.

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Care Provided by Walfinch Kingston & Weybridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracy Lezar (Manager)

Funding & Fees Guide for Walfinch Kingston & Weybridge

  • Prices

  • £28.00 - £35.00 hourly rate

  • We will quote you the rates per hour based your needs once we have done an assessment and a care Plan.

Walfinch Kingston & Weybridge Reviews (16)

10

Walfinch Kingston & Weybridge has a Review Score of 10 (9.954) out of 10, based on 11 reviews in the last 2 years. Over all time Walfinch Kingston & Weybridge has 16 reviews.

Overall Experience

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5

Review from Cara M (Niece of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Kingstone and Weybridge have been caring for my uncle at home since April, who suffered a stroke at the beginning of the year. My aunt and I knew after the first discussion that Walfinch was streets ahead of other competitors and they have certainly not disappointed. The tender and loving care
provided to my uncle is simply outstanding. The team of ladies hasn't changed over the months, so we have all become great friends. My uncle is relaxed and greets the ladies with a big smile each morning. Within minutes, laughter can be heard. After all the months Walfinch continues to go above and beyond the services listed in their portfolio.
I am living abroad but it is so comforting knowing Walfinch is caring for my uncle and at the same time, keeping an eye on my aunt. Both extremely, dear to me. In addition, I have regular contact with the team and their app enables me to check each of the calls with my uncle.
I would highly recommend Walfinch. 10 stars, Simply outstanding service.

Reply from Tracy Lezar, Registered Manager / Director at Walfinch Kingston & Weybridge

A wonderful opportunity for us to care for your Uncle, thank you for your kind words.


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Review from Maria D (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with the excellent care provided by Walfinch, everybody is so lovely and it is reassuring to know Mum is safe and happy. They are so flexible working with the family to provide care when needed and proactively support us and keep us updated on the app and group on a messenger
app. Thank you.

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Review from Emma B (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the service my elderly mother has received from Walfinch. The individuals I have dealt with have been very professional and my Mum has really appreciated the help she has received whilst recuperating from a fall.

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Review from R S (Husband of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a number of care agencies but for various reasons approached Walfinch. When a person came to asses my wife everything was explained very clearly and I was impressed with their thoroughness. They have always been prepared to go that extra step. All carers have been very professional, so kind
and always on time. Nothing has been too much trouble and they all built up a very good relationship with my wife.

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Review from L S (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind care. Efficient and professional. We can always rely on a quick response to our requests on any day of the week. The staff follow Mum's care plan and often go over and above what is required.

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Review from T D (Uncle of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Walfinch team has been exceptional since the first day they cared for my niece. Nothing is too much trouble, they go the extra mile each and every day. I live a considerable distance away from my niece, and it provides invaluable reassurance to me that they are on hand whenever they are needed.

Reply from Tracy Lezar, Registered Manager at Walfinch Kingston & Weybridge

Thank you for your acknowledgement of our team of dedicated carers, we love working with your niece daily.


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Review from Craig L (Son of Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few other care providers, we moved to Walfinch. What a difference, professional, courteous and engaging with my father. Very much what you would want a care provider to be but so rarely seems to be the reality.
My dad has benefited significantly from the support and friendship they offer,
we can't recommend them highly enough.

Reply from Tracy Lezar, Registered manager. at Walfinch Kingston & Weybridge

Thank you for your review, we always try and deliver the best possible service to all our clients, we are passionate about the care we provide.


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Review from Jenny F (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed to Walfinch about 10 months ago. They are the fourth agency to provide care for my father and are by far the best. Their carers (long-term live-in and relief carers) have all been highly professional, competent, cheerful and caring. Relief care is booked in advance, so we are reassured when
the main carer has a break, and they always allow a 24-hour overlap to ensure that the handover goes smoothly. They are well trained in handling, etc and have made some changes to improve the quality of my father’s care. The managers visit and stay in contact. They are easy to get hold of. My father is very satisfied with the care he receives and the cheerful companionship.

Reply from Tracy Lezar, Registered Manager at Walfinch Kingston & Weybridge

Thank you for the feedback, we enjoy working with you all as a family.


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Review from S B (Goddaughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It seems to me that Walfinch has my godmother's best interests at heart and has gone out of their way to attend to incidents that have taken place at her house, even over weekends. The carer has been very attentive and has done her best to smooth things. We have had a few carer mismatches this past
year, which has become apparent in my godmother's negative behaviour, but 2 of the live-in carers are working out very well. I understand that a good match isn't always easy to attain, and am pleased with the service provided.

Reply from Tracy Lezar, Registered Manager at Walfinch Kingston & Weybridge

We continue to strive for a good match with all our clients. It has been such a pleasure to have your godmother as a client in Kingston & Weybridge, and we look forward to supporting her in the future.


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Review from David F (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Kingston & Weybridge have provided very good service to my Mother for the past 9 months. She originally had carers calling twice a day but has moved on to having a full-time, live-in carer. All the carers have been very good and my Mother and all the family have been very happy with the service
provided. We would recommend it.

Reply from Tracy Lezar, Registered manager. at Walfinch Kingston & Weybridge

Wonderful to support your mum daily, she is a favourite with our carers.


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Review from A H (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication which is on a daily basis. Exceptional care given to my dad and often go above and beyond what is expected. I have peace of mind knowing that my dad is in safe hands and am always grateful for any advice given regarding his needs. They have allowed me to become a daughter again
rather than my dad's carer.

Reply from Tracy Lezar, Registered Manager at Walfinch Kingston & Weybridge

We love being a part of your dad's life daily, it is a pleasure to support him in his needs daily.


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Review from L B (Stepdaughter of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the communication between Walfinch and my family and cannot fault the professional and friendly care given to my stepfather during a period that was stressful. The calm and caring manner given by his carer made the time she was with him very acceptable.

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Review from Michael S (Husband of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a carer provided by Walfinch who normally arrives at 8.00 am and leaves at 6.00 pm, Monday to Friday. During the month of February, the carer has also stayed overnight for several days to provide me (the husband) with care whilst I was suffering from Covid-19.
The company is fully alert to
our needs. My wife suffers from dementia and needs special care. At all times the management has demonstrated genuine concern for our wellbeing and have adjusted the care provided seamlessly to meet our changing needs.
The principal carer we have is exceptionally good at her job. Hardworking, extremely pleasant and thoughtful. She satisfies our every need for care and housekeeping. She is a tonic to us both and always cheerful and helpful.

Reply from Tracy Lezar, Registered Manager at Walfinch Kingston & Weybridge

It is our pleasure to support you both, been such an honour to have you as our clients. We look forward to our journey together.


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Review from Barrie H (Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a spell in hospital with Covid, my family decided that I should have some help in the home. I am 78 and live alone.
It was agreed with Walfinch that two visits per week, totalling 3 hours, would be an appropriate service - this has proved a reasonable assessment. Walfinch has provided me with
the same person to help, and I hope that this continues. The help I receive covers house cleaning, shopping and making occasional meals when appropriate.
All of the services are provided willingly and effectively - I believe that we have a good relationship and communicate easily.
I am fully satisfied with the service I am receiving.

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Review from Janet S (Daughter of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with Walfinch as they found carers who suited my mother very well, making my mother feel more settled and less anxious. They are very caring, friendly and reliable. My mother enjoys their company and their sense of humour and she has started putting weight on, so their cooking
is good!

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Review from Juanita A (Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just happy with how efficient they are, quick to answer any queries and happy to rearrange visits if necessary. Friendly and helpful carers and always obliging to do more than most people. Will recommend them highly.

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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Walfinch Kingston & Weybridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Walfinch Kingston & Weybridge is calculated as follows: ( (62 Excellents x 5) + (3 Goods x 4) ) ÷ 65 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Kingston & Weybridge is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Kathleen

Kathleen Plough

Job Title: Director

Joined: 2021

Kathleen’s passion has always been client service, she has spent more than 30 years in retail banking, initially developing the ideal of “Relationship Banking” in a time before banks became digitised and all transactions were online, client relations were of central focus and the relationships were built on trust and outcomes.


Kathleen’s vast experience makes her a valued asset as a member of the Walfinch franchising team. Her roles in management have covered staff retention and recruitment and branch and area target setting and budgeting, as well as client retention.


Kathleen has a patient, empathetic approach with open communication lines which has allowed her to develop successful teams who together have won many target and service awards.


“I believe that building strong, motivated teams, working contentedly in their chosen fields, will deliver the care and kindness needed for domiciliary care.


In 2019 I spent 5 months with Walfinch working as a live-in carer, during this time I got to experience first-hand the support and guidance offered by Walfinch to their dedicated team of carers and clients. I was also able to intimately understand the needs of both carer and client and I look forward to implementing this knowledge.


Having managed teams in the past I strongly believe that anyone who leads a team needs to be happy within themselves, with this in mind I try to live a balanced healthy lifestyle make time for family and friends and being naturally energetic I enjoy keeping fit by playing badminton with a local club.”


Tracy

Tracy Lezar

Job Title: Director & Registered Manager

Joined: 2020

Tracy has a strong corporate background in both sales and management and has always thrived in a client-focused environment with an emphasis on delivering excellent service. Tracy has gained an exceptional understanding of the care industry since joining Walfinch as a recruiter for South African carers, a job which allowed her to foster and grow her passion to serve and her ability to help others achieve.


“It has always been my passion to own and run a business of my own. Coming from a very close family with exceptionally strong core values, Walfinch has provided a platform to fulfil that passion, providing care for elderly and vulnerable clients. I love to see the difference we make to them and their own families, by delivering domiciliary care with compassion and confidence.


I have learnt in my time with Walfinch that employing the right carers is the cornerstone of success for this industry. Having worked independently for many years, I am a self-starter and problem solver. My clients know that they can trust me to find solutions and get the job done effortlessly. My strength is my passion for building lasting client relationships and delivering beyond their expectations.”


Frequently Asked Questions about Walfinch Kingston & Weybridge

What Type of Services does Walfinch Kingston & Weybridge offer?

Walfinch Kingston & Weybridge offers Home Care.

How many Carers does Walfinch Kingston & Weybridge employ?

Walfinch Kingston & Weybridge employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Kingston & Weybridge to verify any information. View our terms and conditions. Walfinch Kingston & Weybridge has a Platinum Service – more info.