Helping Hands Home Care (Sunderland)

Ground Floor, Arngrove House, 1-2 Frederick Street, Sunnyside, Sunderland SR1 1NA
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8.5 2 Reviews
  • Helping Hands Home Care (Sunderland), Sunderland
Helping Hands Home Care (Sunderland) offers visiting care and live-in care in and around Sunderland, including Hendon Grangetown and Roker.

The dedicated team provides quality care to people in their own homes, offering flexible care personalised to individual needs.

Visits start from as little as 30 minutes with all levels of care covered, based on personal needs. Live-in care services provide people in need of more intensive care with around-the-clock support from a carer matched with their needs.

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Care Provided by Helping Hands Home Care (Sunderland)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Sarah Bankhead (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Sunderland)

  • Prices

  • Domiciliary Care From £26.77 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Sunderland) Reviews (2)

8.5

Helping Hands Home Care (Sunderland) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Sunderland) has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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Review from Steven G (Father of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have had various care companies in the past with very mixed results, the companies always eventually letting us down. Helping Hands have been truly a breath of fresh air. Our trust in companies has been completely destroyed in the past but I can honestly say I now have 100% trust regained,
no mean feat and and absolute credit to The manager and the team she has put in. They are on a completely different level to other companies, through from management to care. My son is a very happy boy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane W (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 101-year-old mother has a lunchtime visit, Monday to Friday, to serve lunch and check she's ok. All carers are friendly, professional and willing to do any extra job that's needed. My mother looks forward to the daily visit as it gives her another face to see during the day. Helping Hands has been
a real pleasure to have coming to see her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Sunderland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Sunderland) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Sunderland) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Lisa

Lisa Dowson

Job Title: Branch Care Manager

About me


I have worked for Helping Hands since January 2021, when I joined as a care assistant. I loved my job providing care to people in their own homes and in July I received my first promotion to Care Coordinator, then at the end of 2021 I was awarded my second promotion to Branch Care Manager. Since becoming manager I have overseen my first CQC inspection where we received Good in all areas, and overseen the opening of our new branch. I love my role and I love this company; to me care is so much more than a job. I came to work for Helping Hands after my own son reached a point where he no longer lived with us at home. He has disabilities and has needed support throughout his life, and having been his unpaid carer I decided to use the understanding gained for his care as a foundation to build a career upon. I looked at many care providers, however I chose Helping Hands because of how the company feels about not only its customers, but also about the people who work here.


Experience and expertise


I haven't always been in the care industry - I left school and began my working life as a hairdresser, and from there I moved into the hospitality industry and worked for many years as a supervisor for Whitbread. However, when my son was born with several needs I left employment to become his unpaid carer. As well as my GCSEs that I gained many years ago, I have a FdSC in complementary health care.


Why I chose Helping Hands


I chose Helping Hands as I can honestly say I would be happy for them to look after not only my son, but also any member of my family!


Frequently Asked Questions about Helping Hands Home Care (Sunderland)

What Type of Services does Helping Hands Home Care (Sunderland) offer?

Helping Hands Home Care (Sunderland) offers Home Care.

How many Carers does Helping Hands Home Care (Sunderland) employ?

Helping Hands Home Care (Sunderland) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Sunderland) to verify any information. View our terms and conditions. Helping Hands Home Care (Sunderland) has a Platinum Service – more info.