Sylvian Care Southampton

67 Basepoint, Abbey Park Industrial Estate, Premier Way, Romsey SO51 9AQ
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9.8 20 Reviews
  • Sylvian Care Southampton, Romsey
Sylvian Care Southampton: Providing compassionate domiciliary care services.

At Sylvian Care, the team is dedicated to delivering compassionate and personalised domiciliary care services to individuals in need within the community. With a steadfast commitment to excellence and a deep understanding of the unique needs of their clients, the organisation strives to enhance their quality of life and promote independence in the comfort of their own homes.

Their Mission:

Sylvian Care Southampton's mission is to provide exceptional care that enriches the lives of their clients, fosters dignity, and promotes well-being. The team believes in upholding the highest standards of professionalism, compassion, and integrity in all aspects of their service delivery.

Services:

Sylvian Care Southampton offers a comprehensive range of home care services designed to meet the diverse needs of clients, including:

. Personal care assistance
. Medication management
. Companionship and emotional support
. Respite care for family support workers
. Dementia and Alzheimer's care
. Palliative and end-of-life care
. Specialised care for individuals with disabilities

Team:

The team of support workers consists of skilled professionals who are passionate about making a difference in the lives of others. Trained, compassionate, and committed, their support workers undergo rigorous screening and training to ensure they possess the knowledge, skills, and empathy needed to deliver exceptional care.

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Care Provided by Sylvian Care Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Alina Racila (Care Manager)
  • Admission Criteria
    • Medical Restrictions, Financial restrictions

Funding & Fees Guide for Sylvian Care Southampton

  • Prices

  • 30 minutes £17.70
    45 minutes £21.50
    60 minutes £27.50
    Live-in £ 178.50 per day including weekends and any other expenses
    Walking nights £24 per hour flat rates

  • The Agency's fee structure for care is competitive and vary based on the level of care required. For other enquiries contact the office.

Sylvian Care Southampton Reviews (20)

9.8

Sylvian Care Southampton has a Review Score of 9.8 (9.808) out of 10, based on 20 reviews in the last 2 years. Over all time Sylvian Care Southampton has 20 reviews.

Overall Experience

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Review from R S (Son of Client) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, discussed with manager, just needs a bit of structure for the sessions. Agreed I will email and expand, additional talk is recommended.

Reply from Florin Racila, Managing Director at Sylvian Care Southampton

Thank you so much for your feedback. Much appreciated. We will share with our lovely team.


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Review from Tina N (Granddaughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to use home care for approximately a year. The carers were all superb. They were gentle and attentive to my nan's every whim, and she was sometimes a handful due to having both dementia and Alzheimer's.
The management were excellent with keeping me up to date with all details,
and also very patient when the bill was due!
This company has the very best managers/people supplying the very
best care staff for the very best care!
They are punctual and do a proper handover to the next shift. They contacted me with any issues regarding my Nan's medication/food/physical and mental well-being.
Fantastic.
Will not hesitate to use them again if we ever need carers again.
Thank you for everything. You are simply amazing.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. We are delighted to hear that you and your nan had such a positive experience with our team. It means a lot to us that our efforts to provide gentle and attentive care were appreciated. We strive to keep families informed and ensure the well-being of our clients at all times. Your feedback motivates us to continue providing the best possible care. If you ever need our services again, we would be honoured to support your family once more. Thank you for your trust and recognition.


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Review from E W (Granddaughter of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was being discharged from hospital for palliative care and required 24 hr care to be able to come home. Sylvian Care Southampton was recommended to us and was able to provide and start care within days so we could get her home as soon as possible.
The carers and the MD were incredibly
supportive to both myself and my grandmother and were so kind and gentle with her, especially when she began to deteriorate.
My Nana was able to pass away in her own home, which was her wish and this was only possible with the care provided by Sylvian Care.
I cannot find any fault and the dignity and respect they showed her was so lovely.
I could not recommend them highly enough. Even when we had a water shortage the MD brought some bottled water round, which shows how above and beyond they go for their clients.


A special thank you to the two carers that were involved mostly towards the end I know she really appreciated your gentleness.


Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your kind words. We're deeply honoured to have been able to support your grandmother and your family during such a challenging time. Our team is dedicated to providing compassionate and respectful care and it's heart-warming to hear that our efforts made a difference. We'll make sure to pass on your special thanks to the carers involved. Your recommendation means the world to us. Thank you for trusting Sylvian Care Southampton.


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Review from Stewart C (Son of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (84) has Alzheimer's. Following a fall and stay in hospital we decided on home care 4x a day as an alternative to a care home. We were initially concerned as to how mum would respond to strangers in the home however our experience with Sylvian has truly been a positive one. Once we decided on Sylvian
they attended the address that day to meet the family and later visited mum prior to her discharge from an assessment nursing home. The team were professional at this stage but what would the care delivery be like? Due to another fall we only had 10 days of care but during that time each pair of carers have been a credit to themselves and the organisation. They were respectful, friendly and treated my mum, who is bed or chair bound, with kindness and dignity. Sadly mum will now have to go into a care home, we would have preferred Sylvian continue to take care of her but mum's fall risk, when carers not present, was too great. Very impressed and thank you for your help and support.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for these kind words. I will share this with our lovely staff.


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Review from Erica H (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my care.

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Review from G S (Granddaughter of Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandmother has had a lovely experience with his care company. They have been very helpful with assisting my Nan. The carers are lovely and always do their best to support my Nan, and they go that extra mile to do more if needed.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you for your feedback. It is really much appreciated, will share your feedback with our staff.


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Review from David H (Next of Kin) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian have been providing care for my wife since 2021 and although at first there were issues in respect of continuity of carers, these issues were dealt with satisfactorily, and at present, the service is consistent, with a small group of carers providing a high standard of care. It is pleasing to
note that we consider "our" carers to be friends.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.


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Review from S W (Wife of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Sylvian! They attract and retain top-notch, professional carers who carefully plan and implement individualised care plans. Not only do they provide outstanding care, but they also take a therapeutic approach, engaging my husband in physical and cognitive tasks. Their dedication produces
real results. Plus, they go the extra mile by helping with meal preparation, clean-up, and laundry. Outstanding service all around.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations. Warm regards.


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Review from T C (Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have such a lovely group of carers who enable me to get out of bed to wash and dress. I am so grateful to them for being so kind, caring, and helpful. My carers are wonderful, they now feel like a part of our family.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.


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Review from Angela M (Daughter of Client) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after by Sylvian Care for two years now and we are very pleased with her care. All carers attending are extremely nice and make sure she is always safe and well. Thank you!

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for taking the time to leave us a review. We're so glad to hear that you were satisfied with the support your mother receives by Sylvian team.


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Review from Fiona B (Wife of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian Care started with us in August after my husband came out of hospital. His departure dates were constantly changing and the company were always accommodating as they have been throughout. Their care is excellent and of the best quality. The carers are very empathetic, kind and efficient and we
could not recommend them more highly.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. It is nice to feel that the Sylvian team makes a difference in people's lives.


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Review from Karen B (Niece of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers provided. Very good communication and very caring.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your positive feedback. We appreciate your kind words and are so glad to continue supporting your aunty in the best way.


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Review from Brenda S (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and attentive. Nothing is too much trouble.

Reply from Florin Racila, Nominated Person at Sylvian Care Southampton

Thank you so much for your kind words. It is a pleasure to care for you, Brenda.


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Review from Wendy A (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sylvan Care are easy to contact and they will listen to clients' needs and in our case cope well with 3-way communication as my Mother has Alzheimer’s. They have also responded well to our requests for consistency of care and we have one main carer and one to cover the day off. This means my mother
has a familiar face which again given her special needs is vital.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you Wendy for your kind words. Your feedback is really appreciated.


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Review from Sarah T (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company are absolutely amazing. So professional and caring. My mum really enjoyed each visit and the team could not have been any more caring than they have been. Nothing is too much trouble they always have time for a chat and make sure mum is happy before they leave. Thank you, all of you.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. Your parents are lovely people to be round them.


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Review from A C (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole very favourable. Carers are very personable but vary in openness about their background and interests I have been with them for more than 2 years and they are all brilliant to me. It is good to have a conversation while being treated. All carers follow rules about hygiene. eg gloves. generally,
I look forward to their arrival with confidence
I am happy with the friendly service I get from the office, they are the best in business and highly recommended.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your nice words. It is really appreciated Thank you for choosing Sylvian Southampton.


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Review from R W (Son of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have been very pleased with the care that my mother received and the staff did everything that was asked of them.
The care staff arrived for every session and attended to my mother's needs which enabled the pressure to be taken away from the family.
Thank you.

Reply from Florin Racila, Managing Director at Sylvian Care Southampton

Thank you very much for your kindness. It was a privilege to care for your mother. Wishing you and your family all the best. Thank you for choosing Sylvian


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Review from Maxine L (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the great care you gave my dad at home. They always arrived on time.
Great care during the visit. Used Sylvian Care for several years and have no issues always friendly and accommodating.
Thank you for the services provided.

Reply from Florin Racila, Managing Director at Sylvian Care Southampton

Thank you for your kind words. It was an absolute pleasure to care for your father.


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Review from C F (Wife of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We always get a list of who is coming and on what day and time; they are always on time, do whatever is needed for my husband to get him comfortable for the day and are all very pleasant and polite and respectful.

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Review from Wayne A (Son of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to express my gratitude for the excellent work that the carers at Sylviancare are doing for my father. They are like angels. I live abroad and can’t visit too often, but thank God for these amazing people that make my dad’s life happier.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Sylvian Care Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Sylvian Care Southampton is calculated as follows: ( (97 Excellents x 5) + (23 Goods x 4) ) ÷ 120 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Southampton is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Florin

Florin Racila

Job Title: Director/ Nominated Individual

Joined: 2020

Florin has completed a degree in Mechanical Engineering at the Technical University of Cluj-Napoca, Romania. Similar to his wife, he felt a strong connection to health and social care and decided to pursue a career in this field in 2014. He has worked together with Alina for various care providers and completed NVQ Level 2, 3 and 5. He decided to join the Sylvian family and together with his wife Alina, acquired a Sylvian Care franchise covering the Southampton area in 2020.


Alina

Alina Racila

Job Title: Director/ Care Manager

Joined: 2020

Alina has a degree and master's in Tourism from ‘’Al. I. Cuza’’ University, Romania, however she felt a strong call towards care and pursued a career in health and social care instead. She started her career in 2014 and worked for various care providers acquiring experience in both domiciliary and residential sectors. She has progressed to a senior position and has completed NVQ Level 2 in 2015, Level 3 in 2017 and has completed Level 5 in 2021. In 2020 she decided to join the Sylvian family and together with her husband Florin, acquired a Sylvian Care franchise covering the Southampton area.


Frequently Asked Questions about Sylvian Care Southampton

What Type of Services does Sylvian Care Southampton offer?

Sylvian Care Southampton offers Home Care.

How many Carers does Sylvian Care Southampton employ?

Sylvian Care Southampton employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Southampton to verify any information. View our terms and conditions. Sylvian Care Southampton has a Platinum Service – more info.