Sylvian Care Southampton

67 Basepoint, Abbey Park Industrial Estate, Premier Way, Romsey SO51 9AQ
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9.8 21 Reviews
  • Sylvian Care Southampton, Romsey
Sylvian Care Southampton: Providing compassionate domiciliary care services.

At Sylvian Care, the team is dedicated to delivering compassionate and personalised domiciliary care services to individuals in need within the community. With a steadfast commitment to excellence and a deep understanding of the unique needs of their clients, the organisation strives to enhance their quality of life and promote independence in the comfort of their own homes.

Their Mission:

Sylvian Care Southampton's mission is to provide exceptional care that enriches the lives of their clients, fosters dignity, and promotes well-being. The team believes in upholding the highest standards of professionalism, compassion, and integrity in all aspects of their service delivery.

Services:

Sylvian Care Southampton offers a comprehensive range of home care services designed to meet the diverse needs of clients, including:

. Personal care assistance
. Medication management
. Companionship and emotional support
. Respite care for family support workers
. Dementia and Alzheimer's care
. Palliative and end-of-life care
. Specialised care for individuals with disabilities

Team:

The team of support workers consists of skilled professionals who are passionate about making a difference in the lives of others. Trained, compassionate, and committed, their support workers undergo rigorous screening and training to ensure they possess the knowledge, skills, and empathy needed to deliver exceptional care.

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Care Provided by Sylvian Care Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Alina Racila (Care Manager)
  • Admission Criteria
    • Medical Restrictions, Financial restrictions

Funding & Fees Guide for Sylvian Care Southampton

  • Prices

  • 30 minutes £17.70
    45 minutes £21.50
    60 minutes £27.50
    Live-in £ 178.50 per day including weekends and any other expenses
    Walking nights £24 per hour flat rates

  • The Agency's fee structure for care is competitive and vary based on the level of care required. For other enquiries contact the office.

Sylvian Care Southampton Reviews (21)

Total of 21, showing 21-21
9.8

Sylvian Care Southampton has a Review Score of 9.8 (9.807) out of 10, based on 20 reviews in the last 2 years. Over all time Sylvian Care Southampton has 21 reviews.

Overall Experience

  • 17
  • 4
  • 0
  • 0
  • 0

Date Published

21
11
16
20
1

Review from Wayne A (Son of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to express my gratitude for the excellent work that the carers at Sylviancare are doing for my father. They are like angels. I live abroad and can’t visit too often, but thank God for these amazing people that make my dad’s life happier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Sylvian Care Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Sylvian Care Southampton is calculated as follows: ( (96 Excellents x 5) + (23 Goods x 4) ) ÷ 119 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Southampton is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Florin

Florin Racila

Job Title: Director/ Nominated Individual

Joined: 2020

Florin has completed a degree in Mechanical Engineering at the Technical University of Cluj-Napoca, Romania. Similar to his wife, he felt a strong connection to health and social care and decided to pursue a career in this field in 2014. He has worked together with Alina for various care providers and completed NVQ Level 2, 3 and 5. He decided to join the Sylvian family and together with his wife Alina, acquired a Sylvian Care franchise covering the Southampton area in 2020.


Alina

Alina Racila

Job Title: Director/ Care Manager

Joined: 2020

Alina has a degree and master's in Tourism from ‘’Al. I. Cuza’’ University, Romania, however she felt a strong call towards care and pursued a career in health and social care instead. She started her career in 2014 and worked for various care providers acquiring experience in both domiciliary and residential sectors. She has progressed to a senior position and has completed NVQ Level 2 in 2015, Level 3 in 2017 and has completed Level 5 in 2021. In 2020 she decided to join the Sylvian family and together with her husband Florin, acquired a Sylvian Care franchise covering the Southampton area.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Southampton to verify any information. View our terms and conditions. Sylvian Care Southampton has a Platinum Service – more info.