Green Arrow Homecare

Astra House Suite 9B, The common, Cranleigh GU6 8RZ
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8.0 8 Reviews
  • Green Arrow Homecare, Cranleigh
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Care Provided by Green Arrow Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Green Arrow Homecare Ltd
  • Person in charge
  • Robyn Hill (Registered Manager)
Are you the Owner/Manager of Green Arrow Homecare? View your Advertising Options

Green Arrow Homecare Reviews (8)

8.0

Green Arrow Homecare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Green Arrow Homecare has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 0

Date Published

8
0
0
1
7

Review from R S (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Arrow Homecare are in a word, caring. They take my mum and dad's care very seriously and key members of staff have shown them the utmost respect, patience and feeling. We've been with the team for 18 months now and they have alleviated our family's stress and worry to a huge degree as both Mum
and Dad battle Alzheimer's and Lymphoma and skin cancer, in the case of my father. The little touches are lovely. Careful washing of my mum's jumpers. Haircuts. A weekly shopping trip to Sainsbury's and coffees at Starbucks. A fab Easter tea party on Good Friday with bingo, a raffle and delicious cakes. I'm a fan.

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Review from Corcyra A (Daughter of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Arrow are an amazing care provider who goes above and beyond in their daily duties. They are easy to talk to and keep you updated with any concerns.
Green Arrow has been caring for my mother since May 2021 and I feel they meet all my mother's needs and the family's, all of the care team are
friendly and a pleasure to be around.
I would recommend them as a care provider.

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Review from Samuel B (Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been in the care business as a service user for 14 years and have had many agencies in that time… I've been with Green Arrow since the summer and I actually look forward to my weekend care, as opposed to my old agency when I dreaded it totally!
They carried out a full assessment when I started
with them and they noted my care needs and listened to what I needed and wanted. They are a fairly small agency at present so I don't feel like a number. I'm treated like a service user and as that I'm treated like a valued client and they always go out of their way to cover my calls and put in the same carers who know my needs and carry out my needs in an excellent manner…
All in all, I'm very happy at present and would recommend them as an agency if you are looking for a care agency that will value you as a client and not a number!

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Review from H M (Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Arrow continue to support me so well. They are incredibly on the ball and have improved my well being and quality of life so much. The owner's ability to detect pain and discomfort even when I don’t show it has hugely aided communication and helped target support. The care has focused not only
on my physical health but also on improving my quality of life. Since being with Green Arrow, my health has been the most stable it has been in a very long while, and I feel safe and supported. Lovely to be treated as a real person and not a number. Thank you!

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Review from Maria P (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that came out to take care of my dad whilst he became bed bound to the day he died on the 29th of December were very caring and they had banter with Dad which he liked, so I thank them for that and for helping us through a tough time. I would recommend to anyone looking for care.

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Review from Kate R (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Arrow Homecare has been our lifeline. As my mother's dementia has progressed they stepped in to help with her care. The compassion and professionalism have helped both my mother and us as a family. (My mother has lived with us for 17 years so she is very much integrated into our family.) We cannot
thank them enough for their support from the management to our wonderful carer, we couldn't have asked for more. Thank you to the manager and your team. I too would not hesitate to recommend you.

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Review from R A (Son of Client) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into our home for her final few months. The Green Arrow team made two visits per day. During that time the team at Green Arrow provided her with the most patient, kind, respectful and excellent care. They were always cheery and considerate and did a huge amount to maintain my Mum’s spirits.
I would recommend them without hesitation.

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Review from Katy F (Granddaughter of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year, my grandma had a fall and unfortunately broke her hip, which meant an operation and time in rehab. Due to her age and lack of mobility, we thought she would end up in a care home but thanks to the manager and her team at Green Arrow, my grandma is at home and doing better than ever.
I cannot rate/recommend the manager and her team highly enough with what they have done, the help they have provided from day one and what they have accomplished with getting Grandma back to her old cheeky self. A special thank you goes to the live-in carer chosen by the manager! We couldn't have asked for a more suitable match. Nothing is too much trouble for Green Arrow when it comes to looking after your loved ones; they will definitely be in safe hands. If there was a higher star than Gold, Green Arrow would definitely deserve it.

Reply from Robyn Hill, Manager at Green Arrow Homecare

Thank you so much for your kind words; it's a pleasure looking after your Grandma, we all enjoying seeing her cheeky smiley face.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Green Arrow Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Green Arrow Homecare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Green Arrow Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Green Arrow Homecare

What Type of Services does Green Arrow Homecare offer?

Green Arrow Homecare offers Home Care.

How many Carers does Green Arrow Homecare employ?

Green Arrow Homecare employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Green Arrow Homecare to verify any information. View our terms and conditions. Green Arrow Homecare has a Basic Service – more info.