Visiting Angels East Dorset

Avonbank Studios, 36 Bridge Street, Christchurch BH23 1EB
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9.8 25 Reviews
  • Visiting Angels East Dorset, Christchurch
Visiting Angels East Dorset and the New Forest is a 'quality at home care' provider. Visiting Angels provide an Angel companion who can help clients do the things that they want to do, helping to maintain independence in their own home.

Support is offered across East Dorset and the New Forest with visits from a single hour to several hours either day or night. The care is not rushed, hence the minimum visit of 1 hour. The caregivers are not overworked but are treated with the respect they deserve, for doing such a wonderful job.

They do not have a uniform, just their ID which means the client gets to know the person not a uniform. The client sees the same Angel on each visit and prior to that they actually meet and choose their Angel who is matched depending on interests, hobbies and character.

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Care Provided by Visiting Angels East Dorset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Justyna Pokorska (Director)

Funding & Fees Guide for Visiting Angels East Dorset

  • Prices

  • £33.00 Weekdays
    £35.00 Weekends & Bank Holidays
    Flat rate between 7am-10pm

  • Other prices available on request for 24 hour care, waking nights, sleeping nights and live-in-care.

Visiting Angels East Dorset Reviews (25)

Total of 25, showing 1-20
9.8

Visiting Angels East Dorset has a Review Score of 9.8 (9.754) out of 10, based on 12 reviews in the last 2 years. Over all time Visiting Angels East Dorset has 25 reviews.

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13

Review from S L (Son of Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with all the carers. I have seen three carers, all good.

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Review from C D (Daughter of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great team of caregivers, always willing to go the extra mile. Treat my father with great care and dignity.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Thank you. Your dad is a pleasure to look after. All our carers enjoy giving him the support he needs. We all like to have a giggle with him too.


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Review from John M (Client) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is excellent, always on time for 3 meals per day.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Thank you for your review. We are so glad to hear you're enjoying your meals cooked by our carers. It's always great to hear your life stories as you have so many. We are very privileged to provide you with our support.


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Review from S A (Daughter of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carer is a lovely young woman who is kind, helpful, bright, cheerful and a joy to have. We feel very lucky to have her and hope she can provide more and more care as Mum needs it.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

It is our absolute pleasure supporting your mum. Thank you for choosing us, and for your kind words regarding Mum's carer. I will pass on your comments to the relevant person. We are sorry your mum's preferred carer can't be there for her 7 days a week. She would if she could.


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Review from Treena H (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels is truly wonderful and provides my elderly parents with daily care, support, and companionship. I am not local to the area so knowing they are being cared for when I am not there is so reassuring. All the Angels are happy, kind, and helpful and my parents look forward to each visit.
Without Visiting Angels my parents would lose their independence in being able to still live at home.
The Angels go over and beyond their duties to assist my parents in all their needs whether this be helping with household chores or popping into the shop to get groceries. I am always kept fully informed of any concerns and everyone is always so cheerful and accommodating.

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Review from M J (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Angels are cheerful, friendly, courteous, capable and very patient and kind. They are a pleasure to have in our house.

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Review from David B (Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the help I receive during my three, one-hour visits per week. My carer has supported me in an understanding way after life-changing surgery and is excellent at spotting any concerns or problems that she feels need medical attention. I find it very reassuring to have someone outside
the family that I can talk to. She also supports my wife and I with chores we now find difficult. Always smiling and willing to help.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Thank you David for your kind words. We are pleased you and your wife are getting the support you need from one of our Angels and from our management team.


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Review from S N (Wife of Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been supplying care to my husband for the last five months. We have always found them very caring and always willing to help in any way. Nothing is too much trouble. We have no hesitation in recommending them to anyone needing care.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Thank you for your kind words. We will continue to support your husband in any way that we can.


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Review from Valerie G (Wife of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and service.

Reply from Stephen Fewings, Managing Director at Visiting Angels East Dorset

Thank you so much for your feedback. It continues being our pleasure supporting your husband.


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Review from Richard W (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class, caring service with excellent, well-trained staff.
Nothing is too much trouble.
It's the service you need to protect loved ones when they are at their most vulnerable. Taking this path has meant Mum has the comfort and security of being in her own home.
It's greatly reduced the pressure
on family members.
I have no hesitation in recommending Visiting Angles.

Reply from Shannon Middleton-Wearne, Registered Manager at Visiting Angels East Dorset

Dear Richard, thank you for your wonderful feedback, it is an absolute pleasure to be able to support your mother and the family as a whole. I will be sure to pass on this lovely review to our team of Angels. Kind regards.


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Review from Susan S (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the team in helping our dad. The management and the carers tried so hard to make dad safe and happy and guide us through caring for someone we love with dementia. Thank you.

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Review from S M (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend Visiting Angels care service. They have more than lived up to my expectations and have made my life much easier. The staff are unfailingly professional and supportive.

Reply from Stephen Fewings, Managing Director at Visiting Angels East Dorset

Thank you very much for choosing to use the services of Visiting Angels - East Dorset and for your wonderful comments. It is a pleasure supporting you.


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Review from M M (Daughter-in-law of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her lovely team looked after my elderly father-in-law when he came out of the hospital. Nothing was too much trouble, always smiling, chatty and interested in him.
Thankfully he has made a wonderful recovery and we would thoroughly recommend Visiting Angels - East Dorset.

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Review from Pamela T (Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked that the manager brought my carers to meet me as part of the introduction process. I cannot fault the care and attention they gave to me. Nothing was too much trouble. I am 92 years old, and everything I asked of them to do, they did willingly, such as cooking my lunch, cleaning tasks and ironing.
They were thorough and caring in whatever I asked of them. I would recommend having them at any time.

Reply from Stephen Fewings, Managing Director at Visiting Angels East Dorset

It is an honour being given the opportunity to offer you the support that you requested. We are very pleased that our process, whereby our manager introduces your carer has worked so well for you. On behalf of all the team, thank you for your kind feedback.


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Review from Tony S (Husband of Client) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter found Visiting Angels for us. My wife had been in hospital for five weeks and she could not come out until we had a care package in place. We are very pleased, all the carers that have come to us are great. I don't think we could have found a better company. Very happy.

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Review from E D (Daughter of Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the Visiting Angels carer has been invaluable to my father, and us as a family, in maintaining his well-being and ability to continue living in his own environment, be it showering, bed changing, light domestic duties, having a cup of coffee and chat is as important to him as any
help he receives! Companionship is definitely a key part of his visits. Visiting Angels have been very professional and thoughtful in all their dealings with us, even to popping around to visit on his 100th Birthday!

Reply from Shannon Middleton-Wearne, Registered Manager at Visiting Angels East Dorset

Thank you for the wonderful feedback. I am so pleased to know that we have made a positive impact, not just on your father's life, but on his family's as well. Companionship is a key element to promoting a client's overall well-being, and we are grateful to be able to spend that time with your father. Thank you for continuing to choose us as your service provider. I will be sure to pass on the review to the rest of the team.


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Review from Dorothy B (Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for my Visiting Angels. They are kind and caring and nothing is too much trouble for them, always cheerful giving a huge boost to morale. Very reliable, nearly always on time and if there is any delay, they ring to let me know. The company looks after its carers, which is important,
making their schedules as convenient as possible for them with minimum travelling and other considerations. I wouldn't hesitate to recommend the Visiting Angels to anyone.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Thank you very much for your kind words. I will pass your message on to the Angels.


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Review from M R (Daughter of Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we needed to find some care for Dad as he was a long way away and he has dementia, meaning he had trouble looking after himself, despite him not accepting this! It was the best decision we ever made. All the Angels have looked after Dad so well, despite some difficulties my dad brings to
the situation. They enabled him to stay at home much longer. They also brought us such peace of mind, knowing he was so cared for and safe.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

It has been our great pleasure looking after your dad. He is a wonderful character, we wish him all the very best. Thank you for giving us the opportunity to assist him in maintaining his independence at home for as long as possible. We are always there if you need us, even if it's for a chat!


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Review from Carole W (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers very gentle. Did anything I requested. Very attentive and pleasant.

Reply from Stephen Fewings, Managing Director at Visiting Angels East Dorset

Thank you for taking the time to review us. Our bespoke person-centred care is all about treating each client as an individual and so tailoring to their own needs. It was a pleasure assisting you during your recovery. Thank you for choosing Visiting Angels East Dorset. We are very grateful.


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Review from Dorian S (Friend of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m currently a live-in carer for my elderly landlord who suffers from vascular dementia. However, as I also still work full time elsewhere, I was very happy that his immediate family put him forward six months ago, for the Visiting Angels program, as it relieves me of some of my burdens during the
afternoon and late hours of the morning, etc. As I live at the property 24/7, I can gladly confirm that he is well looked after during their visiting hours and more importantly a big shout out to two carers in particular, who have been absolutely wonderful as Visiting Angels. If my mother needs these services in the years to come, I’ll know who to look up!

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Thank you. We are very happy to offer the care and support required. You are also doing a great job!


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Visiting Angels East Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Visiting Angels East Dorset is calculated as follows: ( (55 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 69 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels East Dorset is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (2)

Justyna

Justyna Pokorska

Job Title: Director

Joined: 2021

Caring for people has always been present in both my personal and professional life. Growing up in Poland instilled in me strong family values and respect for the elderly, these values have remained with me throughout my life. Being able to support my loved ones means so much to me and having the chance to be a part of the Visiting Angels family has given me an opportunity to share my caring nature, not only with our wonderful clients and their families but also with our caregivers who are at the heart of everything we do.


My career prior to Visiting Angels includes retail customer service, an Ofsted registered childminder and more recently the NHS as a carer and later a community physiotherapist. Adding my customer focus skills to my experience in the NHS gives me confidence in dealing with the different needs of our clients and their families.


Steve

Steve Fewings

Job Title: Director

Joined: 2021

I continued to fly around the world as an airline Customer Service Manager until aviation was badly affected by Covid-19, at which point I lost the job I loved. However, a resulting move with my family from Brighton to New Milton, which I find to be a beautiful part of the world, has proved to be a great decision. I am now also living close to my elderly mum who requires some support and being nearby I can now take care of her. She is so happy and has a new lease of life!


Having spent much of my career taking care of people it seemed the obvious choice to bring Visiting Angels Quality at Home Care, along with my passion for customer service, and treating everyone as an individual to the community of East Dorset and the New Forest.


My partner who was an NHS worker during the pandemic has joined me on my mission to bring unrushed quality care and support to clients and their families.


Thank you for the warm welcome, I truly look forward to meeting and supporting you in any way I possibly can.


Steve


Frequently Asked Questions about Visiting Angels East Dorset

What Type of Services does Visiting Angels East Dorset offer?

Visiting Angels East Dorset offers Home Care.

How many Carers does Visiting Angels East Dorset employ?

Visiting Angels East Dorset employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels East Dorset to verify any information. View our terms and conditions. Visiting Angels East Dorset has an Enhanced Service – more info.