Visiting Angels East Dorset

Avonbank Studios, 36 Bridge Street, Christchurch BH23 1EB
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9.8 25 Reviews
  • Visiting Angels East Dorset, Christchurch
Visiting Angels East Dorset and the New Forest is a 'quality at home care' provider. Visiting Angels provide an Angel companion who can help clients do the things that they want to do, helping to maintain independence in their own home.

Support is offered across East Dorset and the New Forest with visits from a single hour to several hours either day or night. The care is not rushed, hence the minimum visit of 1 hour. The caregivers are not overworked but are treated with the respect they deserve, for doing such a wonderful job.

They do not have a uniform, just their ID which means the client gets to know the person not a uniform. The client sees the same Angel on each visit and prior to that they actually meet and choose their Angel who is matched depending on interests, hobbies and character.

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Care Provided by Visiting Angels East Dorset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Justyna Pokorska (Director)

Funding & Fees Guide for Visiting Angels East Dorset

  • Prices

  • £33.00 Weekdays
    £35.00 Weekends & Bank Holidays
    Flat rate between 7am-10pm

  • Other prices available on request for 24 hour care, waking nights, sleeping nights and live-in-care.

Visiting Angels East Dorset Reviews (25)

Total of 25, showing 21-25
9.8

Visiting Angels East Dorset has a Review Score of 9.8 (9.754) out of 10, based on 12 reviews in the last 2 years. Over all time Visiting Angels East Dorset has 25 reviews.

Overall Experience

  • 23
  • 1
  • 1
  • 0
  • 0

Date Published

25
0
4
12
13

Review from M B (Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had a lovely experience from the very start. It was important to me to have the same caregiver. She has given me a lot of confidence, which I couldn't have found on my own. Now I am getting back to normal, which I am thrilled about. My caregiver has been excellent and I view her more as a friend.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Thank you for your lovely compliments. We are very happy that we have been able to support you through what has been an extremely challenging time for you. Your caregiver, one of our wonderful Visiting Angels, has been awarded caregiver of the month by way of recognition. Always there, if you need us!


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Review from Paul T (Son of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Visiting Angels for home care. I live overseas and had an urgent need to arrange short-term care for my mother over Christmas and into the new year. Within 24 hours Visiting Angels had provided a rota of care starting the following day. I was relieved knowing that my mother was incapable
and caring hands. The professionalism, efficiency and communication by email and phone were excellent. I would not hesitate to contact Visiting Angels again should I require future care for my mother.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

It is a pleasure looking after your mother. We are there any time you need us despite the distance between Australia and the UK.


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Review from Emily T (Daughter of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not recommend this home care provider enough, their attention to detail and genuine care and compassion towards their patients really sets them apart. I am over 200 miles away from my Mother and it was so reassuring to have the level of communication the team extended to me, keeping me in the loop
at all times. They really have set the bar in terms of the level of care they provided - all carers practice the same strong work ethic and my Mother has been delighted with every carer who is on their Team, they are all of an extremely diligent standard. Thank you for going above and beyond - 'angels' indeed!

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

It is our pleasure liaising with you and taking care of your wonderful mother. Thank you for your kind words.


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Review from Tracy M (Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been using the services of a carer from Visiting Angels in Christchurch to attend our mother, who has dementia. The staff have taken time and care to make sure they selected the right carer for our Mum and have been a support to us in this new journey of trying to keep our Mum at
home and keep some independence. Nothing is too much trouble and I cannot recommend them highly enough. The carer has been understanding, patient and professional and Visiting Angels are giving regular feedback to us in these early stages, when we need it most. We are very lucky to have found them and cannot thank them enough.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Tracy. Thank you so much for your lovely comments. We are very grateful and privileged that you have entrusted us to deliver care and support to your mother. I will pass on your kind words to your mum's carer.


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Review from Julia C (Daughter of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Visiting Angels enough. The previous carers never had time for Mum and the visits were often rushed and important issues were often missed. Taking on Mum's care, they immediately set about creating a care package/care plan that was tailored to Mum's needs. They ensured that all aids
were checked and where necessary, replaced to ensure Mum's safety. Taking into consideration Mum's dementia, they also allocated a small number of carers they felt would suit Mum. All the staff treat Mum with dignity and respect, ensuring that she does not feel any unnecessary stress and is not rushed. They also provide Mum with much-needed companionship. My Mum is now so much happier and I feel like I’ve had a weight lifted off my shoulders. I am so confident in their caregiving, that I feel so much more relaxed and I am able to spend more quality time with her. Thank you Visiting Angels.

Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset

Julia, thank you for your wonderful review. It is our absolute pleasure giving your amazing mum all the support that she needs, and to see the transformation now that the care required is being given.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Visiting Angels East Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Visiting Angels East Dorset is calculated as follows: ( (55 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 69 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels East Dorset is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Justyna

Justyna Pokorska

Job Title: Director

Joined: 2021

Caring for people has always been present in both my personal and professional life. Growing up in Poland instilled in me strong family values and respect for the elderly, these values have remained with me throughout my life. Being able to support my loved ones means so much to me and having the chance to be a part of the Visiting Angels family has given me an opportunity to share my caring nature, not only with our wonderful clients and their families but also with our caregivers who are at the heart of everything we do.


My career prior to Visiting Angels includes retail customer service, an Ofsted registered childminder and more recently the NHS as a carer and later a community physiotherapist. Adding my customer focus skills to my experience in the NHS gives me confidence in dealing with the different needs of our clients and their families.


Steve

Steve Fewings

Job Title: Director

Joined: 2021

I continued to fly around the world as an airline Customer Service Manager until aviation was badly affected by Covid-19, at which point I lost the job I loved. However, a resulting move with my family from Brighton to New Milton, which I find to be a beautiful part of the world, has proved to be a great decision. I am now also living close to my elderly mum who requires some support and being nearby I can now take care of her. She is so happy and has a new lease of life!


Having spent much of my career taking care of people it seemed the obvious choice to bring Visiting Angels Quality at Home Care, along with my passion for customer service, and treating everyone as an individual to the community of East Dorset and the New Forest.


My partner who was an NHS worker during the pandemic has joined me on my mission to bring unrushed quality care and support to clients and their families.


Thank you for the warm welcome, I truly look forward to meeting and supporting you in any way I possibly can.


Steve


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