Home Instead (Central Leeds)

Mabgate Business Centre, 93-99 Mabgate, Leeds LS9 7DR
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9.2 7 Reviews
  • Home Instead (Central Leeds), Leeds
Home Instead Central Leeds is a non-medical homecare service that is passionate about delivering the highest quality care for you and your family.

There is no place like home! Home Instead provide personalised care services enabling you to remain in your own home, happy, comfortable and safe.

Each CAREGiver is carefully selected and trained to the highest standards.
Caring, compassionate and reliable CAREGIvers make up the excellent team and each member can provide a minimum of 1 hour of care services to meet your needs and support requirements.

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Care Provided by Home Instead (Central Leeds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Chris Rushworth (Care Manager)

Funding & Fees Guide for Home Instead (Central Leeds)

  • Prices

  • £34 per hour Weekdays, £35.50 per hour Weekends.

  • Live-in care, waking night, and sleeping night prices will be provided upon your request.

Home Instead (Central Leeds) Reviews (7)

9.2

Home Instead (Central Leeds) has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Central Leeds) has 7 reviews.

Overall Experience

  • 7
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Review from J R (Wife of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional services and very reliable. The staff is attentive, well-trained and genuinely dedicated to their clients well being. The management team is always available to answer any questions or make changes to the plan. Highly recommend!

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Review from Cathy S (Daughter of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has arranged a carer to accompany my Mum from Headingly Hall residential home to her choir and back every Wednesday evening from 6.30 till 9.30 pm. Without this help, Mum would have to miss out on her favourite weekly activity. I have found the team to be reliable, considerate and careful
despite the late hour of the task. Their judgement and communication (such as when they contacted me to recommend a wheelchair for safety in the future) have been excellent. I would highly recommend.

Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you so much for your kind words! We're truly delighted to hear that you and your family are happy with the care and support we've provided. It means the world to us that we've been able to make a positive difference in your mum's life.


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Review from D L (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am beyond impressed with the exceptional care provided by Home Instead Leeds. From the moment we first contacted them, the team was responsive, compassionate, and attentive to our family's needs. The caregivers are professional, kind, and truly dedicated to their work. They went above and beyond to
ensure my loved one felt comfortable, safe, and cared for at all times. The communication between the staff and our family has been excellent, keeping us informed and involved every step of the way. Their personalized approach and genuine concern for our well-being have made a world of difference. I highly recommend Home Instead Central Leeds to anyone seeking high-quality, reliable home care services. They have truly been a blessing to our family.

Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you so much for your wonderful review! We are thrilled to hear that you had such a great experience with us. Your encouragement motivates us to continue providing the best service possible. Best regards Home Instead Leeds Central Team


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Review from L M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company and manager in particular have excelled in customer services and their care.
They are prompt in providing answers to any queries or concerns that arise and deal with any issues quickly and efficiently. They show genuine concern their customers and have never let us down. They are a reassuring
presence and give our family peace of mind knowing our loved one is in good hands.

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Review from L M (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been receiving care from Home Instead for almost a year now. Living over 200 miles away, they provide peace of mind to know that he is being looked after by people who have more than demonstrated they really care about him, both in looking after his many needs and providing companionship and
having a laugh with him. The care manager is excellent, going above and beyond with his support for Dad and responding quickly and proactively to any changes in care required, of which there have been many since we started using Home Instead as Dad's health deteriorated rapidly over the last year. I can't recommend them enough.

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Review from Andrea W (Friend of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They helped my friend a lot during her difficult time. Their staff are well trained and they tailor their services according to their client's needs. Always available to answer all questions, I recommend Home Instead of Leeds.

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Review from Di L (Daughter of Client) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead by a friend of mine, I was struggling with looking after my dad as I work full time and he had just had a car accident that lead to us deciding it was time to hang his car keys up and quit driving. Dad lives in a fairly secluded spot so I knew with his recent diagnosis
of dementia and the loss of his independence, he would go downhill quickly unless I got him some help and support. I contacted Home Instead as I had a pending holiday and I needed to put something in place really quickly. The manager came out to see me the day after I contacted him, he did an assessment of Dads needs and to my astonishment had the service up and running in no time at all. I didn’t know if or how long I would keep the service or if Dad would accept and be responsive to people going into his home. To my amazement, he responded really well. Six months down the line we have visits for companionship, light cleaning, shopping, doctor trips, driving trips, it’s excellent.

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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Home Instead (Central Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Home Instead (Central Leeds) is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Central Leeds) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Bahareh

Bahareh Naghash

Job Title: Owner/Director

Joined: 2021

The purpose of life is not to be happy. It is to be useful, to be honourable, to be compassionate, to have it make some difference that you have lived and lived well." Ralph Waldo Emerson


Hi, My name is Bahareh and I am the owner of Home Instead Senior Care Central Leeds. After finishing my master in Information systems, I started working as an IT consultant. My job was to work with companies, advising them on how to use information technology to improve the structure and efficiency of their IT systems in their organisations. Even then, it was really important for me to make my clients' lives easier through my knowledge of IT. In 2017 I started volunteering in a charity law firm that was helping asylum seekers and refugees and I found it so rewarding that I went for immigration law qualifications to would be able to help my clients even more. When I finally decided to have my own business I knew I was looking for something that provides compassionate services to the local community, so I started to research and I came across Home Instead Senior Care Ltd. Now My role is to lead the Home Instead Senior Care Central Leeds team and I am proud to be part of an organization that provides real positive changes in people’s lives.


Chris

Chris Rushworth

Job Title: Care Mnager

Joined: 2021

Hi, my name is Chris and I am the Care Manager for Home Instead Central Leeds, I joined the company in May 2021 coming from a background in Health and Social care with 10 years of experience.
Before choosing to work in health and social care I tried different types of employment from being a butcher to working in an office, but it was my first role as a community support worker which really opened my eyes up to job satisfaction.
It gives me great joy to know that the work we do makes a difference in people’s lives.
I have continually engaged in education from completing a diploma in access to nursing and science and currently in my second year of a bachelor’s degree in health and social care.
I am also a dementia champion and encourage others to make a positive difference to people living with dementia.


Frequently Asked Questions about Home Instead (Central Leeds)

What Type of Services does Home Instead (Central Leeds) offer?

Home Instead (Central Leeds) offers Home Care.

How many Carers does Home Instead (Central Leeds) employ?

Home Instead (Central Leeds) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Central Leeds) to verify any information. View our terms and conditions. Home Instead (Central Leeds) has an Enhanced Service – more info.