Trustful Hands

9 Bridle Close, Kingston upon Thames KT1 2JW
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9.1 16 Reviews
  • Trustful Hands, Kingston upon Thames
At Trustful Hands, care plans are created with the help of the person for whom the team will give assistance. You can choose the level of care and support you require and for how long you require it. The team ensure that all Care Staff are well-trained and receive regular and up-to-date professional development. So the Customer and their families receive the greatest quality of care. Trustful Hands' mission is to assist individuals and their families in leading happy, independent and fulfilled lives in their own homes. They offer a variety of home care services, ranging from simple housekeeping and companionship to more intense services such as overnight or live-in care.

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Care Provided by Trustful Hands

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dama Tech Ltd
  • Person in charge
  • Ebrahim Hajimirzaei (Director)

Funding & Fees Guide for Trustful Hands

  • Prices

  • £26.00 per hour, 7 days a week.

  • Call us now in confidence and with no obligation to discuss your home care needs.

Trustful Hands Reviews (16)

9.1

Trustful Hands has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Trustful Hands has 16 reviews.

Overall Experience

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Date Published

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12

Review from Carolyn S (Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were excellent, imaginative, sensitive and efficient. They were careful to respect my dignity at all times. I felt they were treating me with friendship and kindness. I just need carers for a short time as I have broken and dislocated my wrist and I am unable to shower and dress. They also
help with little things I can't do - loosening lids, popping blister packs of pills, household tasks and dog medication.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Thank you so much for your kind and heartfelt comments. We're delighted to hear that our team provided you with the care you deserved. Your valuable feedback will be shared with every member of our team, as it serves as a great source of motivation for them. Warm regards, The Team @ Kare Plus Kingston.


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Review from Elizabeth O (Daughter of Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that all carers are polite, professional, courteous, fit in and get on with the family and most importantly my dad is an awkward customer and when the carers attend to him, you very rarely hear a peep out of him. They are all sensitive to his needs and very soothing to accommodate his
care. We are all over the moon with the care provided.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Hi Liz, Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the care your dad is receiving. Your kind words mean a lot to us and reflect the dedication of our carers. Rest assured, we'll be passing on your feedback to them - they'll be delighted to hear it. Kind regards, KP Team.


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Review from J P (Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I've been with Kare Plus I have been very satisfied with the care I have received. My carers have settled into my routine and go above and beyond to make me as comfortable and safe as possible. Also the office staff are very accommodating if I need to change my hours for any reason.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Thank you so much for your kind and encouraging words, It's great to hear this positive feedback. We will pass this straight on to the team. All the best, Kare Plus Kingston


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Review from Leam B (Niece of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must commend Kare Plus Kingston for their exceptional care. From expertly matching a carer with my aunt to preparing a personalised care package, everything was done promptly and professionally. Their carers are kind and compassionate, ensuring my aunt feels safe and well-cared for. Additionally,
their pricing is very competitive. I wholeheartedly recommend them.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Hi Leam, Thank you so much for your kind words. It is a great pleasure for us to support our community.


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Review from S S (Daughter of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very polite, efficient and helpful. She quickly understood what was required and helped my dad with confidence. She ended up having a close bond with my dad.

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Review from Farida S (Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much Kare Plus Kingston! I was surprised how professionally the caregiver aided my mother. My mother has become more independent in her day to day life and I can finally see a smile on her face. It is worth a lot to me!

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Review from Heather C (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company head was very approachable and friendly. The care visits were set up with a minimum of effort and appointments to complete the necessary paperwork were arranged to suit my parents. An introductory visit was arranged for them to meet the carer and then regular visits were set up and adhered
to. The carer was very professional and personable. When the care period came to an end, the manager came during the last visit to check that my parents were happy with everything. I can’t recommend this team highly enough. The service was first class from start to finish. Thank you so much to the carer and the manager involved.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Dear Heather, thank you so much for your kind and heartfelt words. It was a pleasure to look after your Dad, he was such a lovely gentleman. We are so happy our team gave your dear dad the care he so deserved. As usual, I will feed this back to each and every one of our team letting them know the work they do is so important to people like you and all our local community. Thank you for taking the time to complete the review for us. All the best, Kare Plus Kingston.


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Review from Mahdiar S (Grandson of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and professional approach by staff and management team. Excellent standard, excellent care support, and we have been treated with dignity. I highly recommend Kare Plus Kingston to my friends and family. They are the best.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Dear Mahdiar,
Thank you so much for your kind and heartfelt comments. We are so happy our team gave your granddad the care he so deserved. As ever we will feed this back to each and every one of our team.


All The team@ Kare Plus Kingston


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Review from Sedi S (Granddaughter of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly impressed with the standard of care provided to my grandfather by Kare Plus Kingston. The carers are thoughtful, patient and know what my grandfather enjoys. He very much looks forward to each visit and it made the world of difference to his outlook in life. Thank you for the continued support.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Dear Sedi,
Thank you so much for your kind and encouraging words, it's great to hear this positive feedback. We will pass this straight onto the team.
All the best,
Kare Plus Kingston


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Review from Placida F (Friend of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus Kingston provides extremely good service provides quality care to clients and strives to make a difference to the quality of life provided for everyone it supports.
Kare Plus works hard to find the best people and, hang on to them.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Dear Placida,


Thank you for your review, this means a lot to our Homecare team, we will appreciate all these kind words and I will be feeding this back to all the team at Kare Plus Kingston.


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Review from Farhad K (Son of Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend it! The team at Kare Plus Kingston go above and beyond to offer an amazing service and giving us peace at mind.
Helpful staff who were warm and welcoming and very friendly and compassionate. They made my grandma feel at ease. Seeing her this happy again really does mean everything.
Thank
you for everything you have done to help our family.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Dear Farhad,
Thank you so much for your kind and heartfelt comments. We will feed this back to each and every one of our team letting them know the work they do is so important to people like you.
All the best, Kare Plus Kingston.


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Review from Shiva Z (Daughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus have been extremely helpful and the care that my elderly relative received was brilliant. If we needed someone even just to talk to they were at the end of the phone. We were able to put our trust in all the staff making sure that all needs were met. They included medications and personal
care. If you’re looking for care for a loved one then I would recommend this company. Thank you for all you have done.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Hi Shiva,
Thank you so much for your kind and encouraging words, it's great to hear this positive feedback. We will pass this straight onto the team.
All the best,
Kare Plus Kingston


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Review from Neda A (Granddaughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency is extremely professional and well organised. The manager and team came to visit our home and met my grandma in hospital in advance.
They are helpful and always have a smile which helps to brighten our day. I really can’t express enough how amazing they are.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Hi Neda,
Thank you so much for your kind words, we will pass this straight onto the caring team.
All the best,
Kare Plus Kingston


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Review from Bahar K (Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a great experience with Kare Plus Kingston, a great team and their support and caring was very graceful and pleasant. They were very helpful and professional, and support you with what you need. Great service and staff all around, would highly recommend Kare Plus company.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Hi Bahar,
Thank you so much for your wonderful words, I will pass this onto our management team and our carers, we are so glad to have been able to help you.
Kind regards,
Kare Plus Kingston


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Review from Katy B (Wife of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone enquiry, thorough assessment and selection of carers have all been very professional and caring. I’m a Nurse by background so I’d say my standards were set high anyway. I’ve not been disappointed. There have been some initial hiccups which were impressively resolved with minimal
fuss and inconvenience. I believe it’s as strong, maybe a stronger, indication and testimonial to a company when things don’t quite go to plan which will inevitably happen in a people-based service. The manager has been particularly kind and attentive to every detail which makes a huge difference in a stressful situation. Finding care for my husband is the most important ‘job’ anyone can do and I have felt confident and cared for myself in this company’s abilities. Many thanks and I would definitely recommend this company, and have been doing so.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Dear Katy, thank you so much for your kind and heartfelt comments. We are so happy our team gave your dear husband the care he so deserved. As ever we will feed this back to each and every one of our team letting them know the work they do is so important to people like you. All the best, Kare Plus Kingston.


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Review from Ted A (Son of Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kare Plus team are taking good care of my dad and they are professional, always quick to respond, and very flexible. The level of provided care and compassion was exceptional in their visit and I recommend them to anyone looking for quality care.

Reply from Ebrahim Hajimirzaei, Director at Trustful Hands

Hi Ted, thank you so much for the wonderful words, we appreciate your kind feedback. We will pass on this to the team and staff straight away.


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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Trustful Hands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Trustful Hands is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trustful Hands is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Trustful Hands

What Type of Services does Trustful Hands offer?

Trustful Hands offers Home Care.

How many Carers does Trustful Hands employ?

Trustful Hands employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trustful Hands to verify any information. View our terms and conditions. Trustful Hands has an Enhanced Service – more info.