Radfield Home Care Chester & Ellesmere Port

7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester CH1 6LT
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9.7 68 Reviews
  • Radfield Home Care Chester & Ellesmere Port, Chester
Located in the Chester and Ellesmere Port communities, Radfield Home Care Chester & Ellesmere Port delivers award-winning care services. They provide comprehensive care options including meal preparation, medication assistance, housework, respite, and live-in care.

Radfield's services are developed around a personalised care plan specific to each individual's needs. Their Care Professionals ensure that every client is treated with dignity and respect, delivering care with empathy and precision.

Radfield Home Care has been celebrated as a Top 20 Home Care provider (group) in 2024 by homecare.co.uk and holds the title of “Outstanding Home Care Group of the Year” from the 2023 Home Care Awards. Their exceptional Care Professionals are recognised for their dedication, integrity, and commitment to fostering strong community connections.

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Care Provided by Radfield Home Care Chester & Ellesmere Port

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Scott (Manager)

Funding & Fees Guide for Radfield Home Care Chester & Ellesmere Port

  • Prices

  • From £34.00 per hour on weekdays and weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Chester & Ellesmere Port Reviews (68)

Total of 68, showing 1-20
9.7

Radfield Home Care Chester & Ellesmere Port has a Review Score of 9.7 (9.711) out of 10, based on 51 reviews in the last 2 years. Over all time Radfield Home Care Chester & Ellesmere Port has 68 reviews.

Overall Experience

  • 53
  • 14
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Date Published

68
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Review from Beryl M (Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. You have been with us now for nearly 3 years and we are so happy that you have been satisfied with our service. You have always had a small team of care professionals and we know you have built up good relationships.


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Review from M C (Client) assisted by family/friend published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely day lots to do and new people to meet, Lunch was excellent

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

We are so happy that you have enjoyed coming to our day centre. It is great that you come every session and have built new friendships and are a very valued member of the group. It is always a pleasure to see you.


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Review from D S (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody I speak to are all very courteous whether on the phone or face to face, very helpful people. Would recommend them to everybody.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your very kind review. I am very pleased that you are happy with your care professionals and if there is ever anything else we can do for you please do not hesitate to ask.


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Review from D H (Husband of Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care provided has been very good. All carers have been patient kind and sympathetic, treating the service user with dignity. Some of the carers have been consistently excellent, going the 'extra mile' in service provision. We have been particularly impressed that no appointments for care provisions
have been missed, despite difficult winter weather conditions, traffic and vehicle problems. We feel we have been fortunate to have received such an efficient and professional service at a very difficult time for us.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We always strive to achieve our clients feeling safe and secure in their own homes with the confidence that we will always turn up at the times we agree no matter what the weather. I am very happy that you are satisfied with the service we provide for you and if there is ever anything else we can do for you then please do not hesitate to ask.


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Review from A S (Husband of Client) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been receiving care and help (from lovely staff) I am much more relaxed and at ease with daily life.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your review. We are glad that we can take some of the daily pressures off of you in supporting your wife. If we can ever do anything else please do not hesitate to contact us.


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Review from D O (Daughter of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for better care and attention given to my mum on a daily basis, they come in with welcoming smiles and always on time. This caring nature is also seen through office staff I sometimes contact and managers who visit to review how her care is going. Just recently my mum had a fall and
had time in hospital- on returning home we received tremendous support and extra support which was needed. We appreciate everything they do and their humour in making my mum comfortable and happy. They assist my mum with showering, getting dressed, choosing clothes, cleaning ensuite and bedroom area and they let me know when supplies get low. Radfield Chester is a caring organisation with happy staff, great teamwork and would recommend them.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for this fantastic review. Looking after your mum is a privilege and pleasure to us all. Providing support to your mum when she needed that bit extra is what we always aim to do. Caring for someone changes and we are always here to accommodate however we can to ensure the best possible person centred care.


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Review from L C (Daughter of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield's care and empathy shwon towards my mum over the past 4 months has been heartwarming. We have asked for changes to services, add ons etc. all accomodated.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We always aim to accommodate the changes that are required when looking after someone as we know this can change frequently. It is a pleasure to be able to look after your mum and give her the best care that she deserves.


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Review from Elizabeth G (Daughter of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield's carers have provided an excellent support service to my mum, who has vascular dementia. They have sensitively supported her with personal care with both empathy and kindness, thereby preserving her dignity.
They have also accommodated changes or additional requests at short notice. I can't
praise the staff or management enough!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review it really is much appreciated. The care for your mum has been our pleasure and we understand how difficult it is for families having to deal with dementia. I will ensure to pass on your kind comments to all staff.


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Review from Rosemary P (Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is excellent and we've become good friends. She gets everything done efficiently and with plenty of chat! When she is away the replacement carer is also very good.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We do aim to always give you the one regular care professional as we know how important it is to build relationships.


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Review from Brenda S (Wife of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent service. The ladies are all lovely, and support my husband in his exercises in a fun way. He looks forward to going to the day centre very much.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your review. The day centre is always a lot of fun and everyone gets to really engage in fun activities and make new friendships. It is certainly a fun day for all. We are all very happy to know that you are very happy with our service.


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Review from M K (Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have put excellent but some or most carers are better than others (but not all).
However all carers are pleasant and agreeable.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. If there is absolutely anything we can do to improve our service or change care professionals to better suit you then that is not a problem. Please just call us and we will ensure to do everything we can.


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Review from Jean M (Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all the service I receive. All staff are kind, pleasant and obliging.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. Your care is very important to us and we always try our best to provide you with the best person centred care possible.


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Review from D F (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are attentive, professional, capable and are meeting our care needs in the first 6 weeks of using (Radfield) them. Rota diarying has been inaccurate 3 times, carers turned up on the wrong day once, administration of rota hasn't been good, but we understand it is a complex and juggling situation!
It has worked out despite this.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. I am very sorry that you have had a problem with the rota and the details you've given regarding call times has got mixed up. We will ensure to get this resolved asap and if you have any problems going forward please don't hesitate to contact me personally. Thank you.


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Review from M M (Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer. I am reasonably mobile but I have a walker for outdoors. My carer takes me out for walks in the summer months to parks etc. which I enjoy. I also enjoy our chats over a cup of coffee. She also helps with household tasks.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated. We pride ourselves in being able to provide you with the same carer every week and we know you have built up a strong relationship which is always our aim. It is also great seeing you every week at our day centre. If we can do anything else at all for you then please let us know.


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Review from A I (Daughter of Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. So supportive, regular updates. I'm very happy with the care mum received. The company has a genuine concern for the client and wants to support as much as they can. Visits were on time and care plans are followed. One carer had a different approach that mum didn't respond well to, so
a change of carer was made immediately.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your great review. Person centred care is very important to us and we always try to get the match up of personalities and interests with our care professionals and clients. I will ensure to pass on your kind reviews to our care professionals and if there is ever anything else we can do then please let us know.


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Review from H W (Daughter-in-law of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been happy with the service and staff at Radfield, very professional and helpful and nothing is too much trouble when we want to change anything.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your reply. We are very pleased that you are happy with our service and recognise that we go above and beyond to always provide exceptional person-centred care. If we can do anything else for you then please don't hesitate to ask.


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Review from Sheila W (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the care she is receiving. The new timetable of when the carers are coming in on a weekly basis is very useful. This is emailed to me.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your great review. We are always trying to provide everyone with the best person-centered care and are always available to help in any way we can. Thank you.


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Review from M S (Wife of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with our experience of your care. The carers are on time and work quickly and carefully. They always ask if there is anything they can do for me before they leave.
I am having a short holiday and the staff have been accommodating about coming for extra hours at a time to suit my husband.
It is such a relief to go away and know that he will be well supported in my absence.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We always try to provide person centred care and are always ready to accommodate in any way we can. I am very pleased you are happy with your care professionals and I will ensure to pass on your kind review to them.


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Review from K H (Partner of Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Radfield staff I have met are all pleasant and friendly. They are obviously well trained for the job which they carry out quickly and unobtrusively with respect for my partner, the client.
Office staff let us know quickly if there are any problems which usually are caused by weather conditions
or problems with traffic.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. Your feedback is very much appreciated.


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Review from J E (Client) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is generally satisfactory.
Obviously, some carers are better than others and some suit you better than others. High staff turnover does not help.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review however I was really surprised with your rating. I do apologise that you feel 4 care professionals are too much for you and I am sure the ladies will be most disappointed as they always go above and beyond for you, especially after them helping you celebrate your big birthday. I will personally come out to see you to establish what you would like us to do for you. Your care is of the utmost importance to us.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Radfield Home Care Chester & Ellesmere Port is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Radfield Home Care Chester & Ellesmere Port is calculated as follows: ( (230 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 305 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Chester & Ellesmere Port is based on 50 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (2)

Julie

Julie Scott

Job Title: Co-owner & Director

Joined: 2021

Julie, co-owner and director of Radfield Home Care Chester & Ellesmere Port before living overseas for 10 years, worked for ‘Diageo’ for 15 years as an account administrator. She also was a team leader in departmental projects and delivered training when the department migrated overseas. Julie started her own Childcare business which she ran for 4 years gaining childcare qualifications before going overseas.


Whilst working overseas Julie worked in Dubai English Speaking College as a Food and Nutrition Technician and Kitchen Manager, gaining many qualifications in food & nutrition, first aid and fire marshal.


Julie explains, “We came back to Chester, my husband’s hometown, to settle back into English life and to get involved in the community around us. We both knew that we wanted to give something back to the community we love and get involved in making people's lives better.”


“Both Kevin and I wanted to create a business that we are both passionate about and can work at together for our future.”


Kevin

Kevin Scott

Job Title: Co-owner & Director

Joined: 2021

Kevin, co-owner and director of Radfield Home Care Chester & Ellesmere Port has a wealth of knowledge across many corporate business sectors.


As a qualified quantity surveyor, Kevin has worked on many major projects around the world, with over 20 years of experience as a contracts engineer and manager, working and living in the Middle East for much of his career.


Kevin explains, “Chester is my hometown, and we both love to get involved and help the community around us. As a home care provider, we have the vision to make older people’s lives better by being compassionate, trustworthy, friendly and professional in the service we provide.”


“We want to be recognised as an employer of choice and to promote continued training and career progression for our employees, and to focus on achieving an ‘outstanding’ rating from the CQC and providing exceptional quality care to all of our clients.”


Frequently Asked Questions about Radfield Home Care Chester & Ellesmere Port

What Type of Services does Radfield Home Care Chester & Ellesmere Port offer?

Radfield Home Care Chester & Ellesmere Port offers Home Care.

How many Carers does Radfield Home Care Chester & Ellesmere Port employ?

Radfield Home Care Chester & Ellesmere Port employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Chester & Ellesmere Port to verify any information. View our terms and conditions. Radfield Home Care Chester & Ellesmere Port has a Premium Service – more info.