Radfield Home Care Chester & Ellesmere Port

7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester CH1 6LT
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9.7 58 Reviews
  • Radfield Home Care Chester & Ellesmere Port, Chester
Located in the Chester and Ellesmere Port communities, Radfield Home Care Chester & Ellesmere Port delivers award-winning care services. They provide comprehensive care options including meal preparation, medication assistance, housework, respite, and live-in care.

Radfield's services are developed around a personalised care plan specific to each individual's needs. Their Care Professionals ensure that every client is treated with dignity and respect, delivering care with empathy and precision.

Radfield Home Care has been celebrated as a Top 20 Home Care provider (group) in 2024 by homecare.co.uk and holds the title of “Outstanding Home Care Group of the Year” from the 2023 Home Care Awards. Their exceptional Care Professionals are recognised for their dedication, integrity, and commitment to fostering strong community connections.

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Care Provided by Radfield Home Care Chester & Ellesmere Port

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Scott (Manager)

Funding & Fees Guide for Radfield Home Care Chester & Ellesmere Port

  • Prices

  • From £32.00 per hour on weekdays and weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Chester & Ellesmere Port Reviews (58)

Total of 58, showing 1-20
9.7

Radfield Home Care Chester & Ellesmere Port has a Review Score of 9.7 (9.696) out of 10, based on 42 reviews in the last 2 years. Over all time Radfield Home Care Chester & Ellesmere Port has 58 reviews.

Overall Experience

  • 45
  • 12
  • 1
  • 0
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Date Published

58
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42
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Review from D F (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are attentive, professional, capable and are meeting our care needs in the first 6 weeks of using (Radfield) them. Rota diarying has been inaccurate 3 times, carers turned up on the wrong day once, administration of rota hasn't been good, but we understand it is a complex and juggling situation!
It has worked out despite this.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. I am very sorry that you have had a problem with the rota and the details you've given regarding call times has got mixed up. We will ensure to get this resolved asap and if you have any problems going forward please don't hesitate to contact me personally. Thank you.


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Review from M M (Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer. I am reasonably mobile but I have a walker for outdoors. My carer takes me out for walks in the summer months to parks etc. which I enjoy. I also enjoy our chats over a cup of coffee. She also helps with household tasks.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated. We pride ourselves in being able to provide you with the same carer every week and we know you have built up a strong relationship which is always our aim. It is also great seeing you every week at our day centre. If we can do anything else at all for you then please let us know.


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Review from A I (Daughter of Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. So supportive, regular updates. I'm very happy with the care mum received. The company has a genuine concern for the client and wants to support as much as they can. Visits were on time and care plans are followed. One carer had a different approach that mum didn't respond well to, so
a change of carer was made immediately.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your great review. Person centred care is very important to us and we always try to get the match up of personalities and interests with our care professionals and clients. I will ensure to pass on your kind reviews to our care professionals and if there is ever anything else we can do then please let us know.


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Review from H W (Daughter-in-law of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been happy with the service and staff at Radfield, very professional and helpful and nothing is too much trouble when we want to change anything.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your reply. We are very pleased that you are happy with our service and recognise that we go above and beyond to always provide exceptional person-centred care. If we can do anything else for you then please don't hesitate to ask.


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Review from Sheila W (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the care she is receiving. The new timetable of when the carers are coming in on a weekly basis is very useful. This is emailed to me.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your great review. We are always trying to provide everyone with the best person-centered care and are always available to help in any way we can. Thank you.


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Review from M S (Wife of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with our experience of your care. The carers are on time and work quickly and carefully. They always ask if there is anything they can do for me before they leave.
I am having a short holiday and the staff have been accommodating about coming for extra hours at a time to suit my husband.
It is such a relief to go away and know that he will be well supported in my absence.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We always try to provide person centred care and are always ready to accommodate in any way we can. I am very pleased you are happy with your care professionals and I will ensure to pass on your kind review to them.


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Review from K H (Partner of Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Radfield staff I have met are all pleasant and friendly. They are obviously well trained for the job which they carry out quickly and unobtrusively with respect for my partner, the client.
Office staff let us know quickly if there are any problems which usually are caused by weather conditions
or problems with traffic.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. Your feedback is very much appreciated.


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Review from D O (Daughter of Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy to see the caregiver each morning, puts a smile on her face all day! They are friendly, cheery, professional, and caring, down to the smallest of details. In addition, the management and schedules are brilliant as well, they listen and check out the information you give and it feels
like a company that cares about their staff as well as their clients. We have regular caregivers and the times are flexible to call. I feel that I can rely on Radfield and share the same ethos so it works perfectly. I would recommend Radfield as a care provider.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for such a lovely review. It is really very important to us that all of our staff feel supported and happy to work for Radfield home care. If we can have happy staff then they in turn ensure they provide the best possible person centred care to all of our clients. Establishing relationships and creating trust for the perfect client /carer bond.


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Review from J E (Client) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is generally satisfactory.
Obviously, some carers are better than others and some suit you better than others. High staff turnover does not help.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review however I was really surprised with your rating. I do apologise that you feel 4 care professionals are too much for you and I am sure the ladies will be most disappointed as they always go above and beyond for you, especially after them helping you celebrate your big birthday. I will personally come out to see you to establish what you would like us to do for you. Your care is of the utmost importance to us.


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Review from Valerie P (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has 2 visits per day for the provision of breakfast and evening meals and to administer medication. Staff will contact us if they have any concerns.
We are all very happy with the service provided by all staff who visit and also when we need to contact the office.
It's reassuring to know that
Dad is being looked after in addition to what the family provides.
Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your lovely review. Your dad's visit is very important to us and we always try to ensure his care is personalised and done exactly the way he wants it. It is always our aim to enhance the lives of everyone we have the pleasure of visiting.


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Review from S F (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the carers are very kind and caring. The ones I have met so far.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your reply your review is of the greatest importance to us. We always try to ensure that we are providing the best care possible.


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Review from Louise R (Daughter of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good to see a particular member of staff, she was very helpful. We organised some extra care. Thank you for the flowers!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. It is a great help for us to be able to ensure we are always providing the best person-centred care possible.


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Review from L S (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Radfield team are very people centred - providing care that responds to individual preferences, needs and values.
My father has found all of the carers to be friendly and helpful and enjoys their visits.
It feels like I'm talking to family when I phone the office and nothing is too much trouble.
It's beyond reassuring to have them.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your lovely review. We always aim to provide an individual person centred care package. Our ethos is to always treat everyone at Radfield home care and all of our clients and family members as part of our family. I am so pleased that you are happy with our service. I will pass on your lovely review to our care professionals.


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Review from S G (Wife of Client) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a waking night from February 19th to the beginning of May. The management were very helpful and made sure we met all the carers before they came to sit. The three staff who helped us were all lovely, kind, respectful to my husband and supportive of me. Unfortunately, our situation worsened and
a care home was required. I would recommend this company to anybody.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for review. I am sorry that you only rated us as a 4 star and if we missed anything I would be very grateful for further feedback so that we can improve our service.


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Review from B S (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers from Radfield have been outstanding in their willingness to engage with mum and dad and nothing is too much trouble for them. Without exception, the carers are lovely while exhibiting the highest professional standards in caring for my mum and dad.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your wonderful review. I will be sure to pass on your comments to all of the Radfield family.


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Review from Susan R (Daughter of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother is exceptionally well looked after by the team of carers from Radfield Home Care.
All staff are very approachable and helpful.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. If there is ever anything that you would like us to do extra then please do just ask. Our clients are very important in all aspects and we always try our very best to keep everyone happy.


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Review from Dena T (Granddaughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had Radfield start coming to look after my nan after she was discharged from hospital in February 2023. She absolutely loved them, they were brilliant with her and always accommodating with her ever-changing needs. She required district nursing care for several months so we left Radfield during this
time, now she has recovered we have Radfield back and she is happier than ever. The staff that look after her are lovely and always communicate any issues or concerns, the management is also fabulous and I can't thank them enough for helping me look after my nan.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your great review of our services. We always strive to do the best we possibly can to keep our lovely clients at home and to live their best lives. It is lovely to hear that your nan is happy as this is always our main goal.


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Review from Alison S (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding in all respects! My mother had a hip replacement operation and we knew she would need some post-operative support at home. We contacted Radfield and although it was a last-minute request (having been badly let down at the last minute by another care provider) they approached the situation
pragmatically and professionally by trying to find practical solutions. Initially, my mother was reticent about having people visit her at home, but everyone has been very friendly and polite and treated her with dignity. Indeed, she has positively enjoyed the visits and although my mother no longer requires help she wants to maintain some contact with the team.
Cost was not an overriding factor when we contracted with Radfield: but when we found out the charges we were very pleasantly surprised. Radfield's fees are lower than those of other care providers we had approached.
My mother cannot fault Radfield and that's what is really important.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your fantastic review. Your mother is a lovely lady and the care professionals really enjoy their time when visiting her. I am pleased that you are very happy with the service we provide for your mother and most importantly that your mother is happy.


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Review from Stephen F (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible care from such wonderfully kind, empathetic, helpful, friendly, honest, trustworthy and caring people that we have had the very good fortune to meet and work with. Thank you so much for making Mum's final year of her life more comfortable and happy. Mum unfortunately passed away on the 13th
of March 2024, completely at peace and in her own home, a promise myself (son) and my sister made to her and our late Dad. There is not enough space to write about how we feel about what they have done and the praise we wish to bestow on this organisation. Superbly run by sourcing the very best personalities and characters as carers, that’s what gives Radfield a position way above that of any care company I have known of. If you are looking for the very best care for your loved one, we would give Radfield Chester, the highest of recommendations for delivering the Gold standard of care that they provided for our mum. Great job. Well done, keep doing what you’re doing, Thank you again.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

We cannot thank you enough for such high accolades of our services. Your mum was a lovely lady who was loved by all of her care professionals and she is being sadly missed by everyone. Everyone spoke very highly of your mum and had great respect for her. I will ensure to pass on your very kind words to everyone who knew her and thank you for inviting our care professionals into your home and making them feel part of the family.


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Review from A W (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the service I have received while recovering from problems after left hip replacement and a nasty fall. Every member of the team were kind and helpful and always went the extra mile. I was very well cared for. The management team were also very helpful and responded very quickly
to requests. I would not hesitate to recommend the team.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. It is always our aim to provide a service that you are happy with and also enjoy the visits from our care professionals. Our lovely staff always try and go above and beyond for every client.


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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Radfield Home Care Chester & Ellesmere Port is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Radfield Home Care Chester & Ellesmere Port is calculated as follows: ( (187 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 250 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Chester & Ellesmere Port is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Julie

Julie Scott

Job Title: Co-owner & Director

Joined: 2021

Julie, co-owner and director of Radfield Home Care Chester & Ellesmere Port before living overseas for 10 years, worked for ‘Diageo’ for 15 years as an account administrator. She also was a team leader in departmental projects and delivered training when the department migrated overseas. Julie started her own Childcare business which she ran for 4 years gaining childcare qualifications before going overseas.


Whilst working overseas Julie worked in Dubai English Speaking College as a Food and Nutrition Technician and Kitchen Manager, gaining many qualifications in food & nutrition, first aid and fire marshal.


Julie explains, “We came back to Chester, my husband’s hometown, to settle back into English life and to get involved in the community around us. We both knew that we wanted to give something back to the community we love and get involved in making people's lives better.”


“Both Kevin and I wanted to create a business that we are both passionate about and can work at together for our future.”


Kevin

Kevin Scott

Job Title: Co-owner & Director

Joined: 2021

Kevin, co-owner and director of Radfield Home Care Chester & Ellesmere Port has a wealth of knowledge across many corporate business sectors.


As a qualified quantity surveyor, Kevin has worked on many major projects around the world, with over 20 years of experience as a contracts engineer and manager, working and living in the Middle East for much of his career.


Kevin explains, “Chester is my hometown, and we both love to get involved and help the community around us. As a home care provider, we have the vision to make older people’s lives better by being compassionate, trustworthy, friendly and professional in the service we provide.”


“We want to be recognised as an employer of choice and to promote continued training and career progression for our employees, and to focus on achieving an ‘outstanding’ rating from the CQC and providing exceptional quality care to all of our clients.”


Frequently Asked Questions about Radfield Home Care Chester & Ellesmere Port

What Type of Services does Radfield Home Care Chester & Ellesmere Port offer?

Radfield Home Care Chester & Ellesmere Port offers Home Care.

How many Carers does Radfield Home Care Chester & Ellesmere Port employ?

Radfield Home Care Chester & Ellesmere Port employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Chester & Ellesmere Port to verify any information. View our terms and conditions. Radfield Home Care Chester & Ellesmere Port has a Premium Service – more info.