Review from Valerie P (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

Dad has 2 visits per day for the provision of breakfast and evening meals and to administer medication. Staff will contact us if they have any concerns.
We are all very happy with the service provided by all staff who visit and also when we need to contact the office.
It's reassuring to know that

Dad is being looked after in addition to what the family provides.
Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your lovely review. Your dad's visit is very important to us and we always try to ensure his care is personalised and done exactly the way he wants it. It is always our aim to enhance the lives of everyone we have the pleasure of visiting.

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Review from S F (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience

I find all the carers are very kind and caring. The ones I have met so far.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your reply your review is of the greatest importance to us. We always try to ensure that we are providing the best care possible.

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Review from Louise R (Daughter of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience

Good to see a particular member of staff, she was very helpful. We organised some extra care. Thank you for the flowers!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. It is a great help for us to be able to ensure we are always providing the best person-centred care possible.

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Review from L S (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience

The Radfield team are very people centred - providing care that responds to individual preferences, needs and values.
My father has found all of the carers to be friendly and helpful and enjoys their visits.
It feels like I'm talking to family when I phone the office and nothing is too much trouble.

It's beyond reassuring to have them.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your lovely review. We always aim to provide an individual person centred care package. Our ethos is to always treat everyone at Radfield home care and all of our clients and family members as part of our family. I am so pleased that you are happy with our service. I will pass on your lovely review to our care professionals.

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Review from S G (Wife of Client) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience

We had a waking night from February 19th to the beginning of May. The management were very helpful and made sure we met all the carers before they came to sit. The three staff who helped us were all lovely, kind, respectful to my husband and supportive of me. Unfortunately, our situation worsened and

a care home was required. I would recommend this company to anybody.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for review. I am sorry that you only rated us as a 4 star and if we missed anything I would be very grateful for further feedback so that we can improve our service.

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Review from B S (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience

All the carers from Radfield have been outstanding in their willingness to engage with mum and dad and nothing is too much trouble for them. Without exception, the carers are lovely while exhibiting the highest professional standards in caring for my mum and dad.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your wonderful review. I will be sure to pass on your comments to all of the Radfield family.

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Review from Susan R (Daughter of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience

My elderly mother is exceptionally well looked after by the team of carers from Radfield Home Care.
All staff are very approachable and helpful.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. If there is ever anything that you would like us to do extra then please do just ask. Our clients are very important in all aspects and we always try our very best to keep everyone happy.

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Review from Dena T (Granddaughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience

I had Radfield start coming to look after my nan after she was discharged from hospital in February 2023. She absolutely loved them, they were brilliant with her and always accommodating with her ever-changing needs. She required district nursing care for several months so we left Radfield during this

time, now she has recovered we have Radfield back and she is happier than ever. The staff that look after her are lovely and always communicate any issues or concerns, the management is also fabulous and I can't thank them enough for helping me look after my nan.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your great review of our services. We always strive to do the best we possibly can to keep our lovely clients at home and to live their best lives. It is lovely to hear that your nan is happy as this is always our main goal.

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Review from Alison S (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience

Outstanding in all respects! My mother had a hip replacement operation and we knew she would need some post-operative support at home. We contacted Radfield and although it was a last-minute request (having been badly let down at the last minute by another care provider) they approached the situation

pragmatically and professionally by trying to find practical solutions. Initially, my mother was reticent about having people visit her at home, but everyone has been very friendly and polite and treated her with dignity. Indeed, she has positively enjoyed the visits and although my mother no longer requires help she wants to maintain some contact with the team.
Cost was not an overriding factor when we contracted with Radfield: but when we found out the charges we were very pleasantly surprised. Radfield's fees are lower than those of other care providers we had approached.
My mother cannot fault Radfield and that's what is really important.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your fantastic review. Your mother is a lovely lady and the care professionals really enjoy their time when visiting her. I am pleased that you are very happy with the service we provide for your mother and most importantly that your mother is happy.

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Review from Stephen F (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience

Incredible care from such wonderfully kind, empathetic, helpful, friendly, honest, trustworthy and caring people that we have had the very good fortune to meet and work with. Thank you so much for making Mum's final year of her life more comfortable and happy. Mum unfortunately passed away on the 13th

of March 2024, completely at peace and in her own home, a promise myself (son) and my sister made to her and our late Dad. There is not enough space to write about how we feel about what they have done and the praise we wish to bestow on this organisation. Superbly run by sourcing the very best personalities and characters as carers, that’s what gives Radfield a position way above that of any care company I have known of. If you are looking for the very best care for your loved one, we would give Radfield Chester, the highest of recommendations for delivering the Gold standard of care that they provided for our mum. Great job. Well done, keep doing what you’re doing, Thank you again.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

We cannot thank you enough for such high accolades of our services. Your mum was a lovely lady who was loved by all of her care professionals and she is being sadly missed by everyone. Everyone spoke very highly of your mum and had great respect for her. I will ensure to pass on your very kind words to everyone who knew her and thank you for inviting our care professionals into your home and making them feel part of the family.

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Review from A W (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

I am really pleased with the service I have received while recovering from problems after left hip replacement and a nasty fall. Every member of the team were kind and helpful and always went the extra mile. I was very well cared for. The management team were also very helpful and responded very quickly

to requests. I would not hesitate to recommend the team.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. It is always our aim to provide a service that you are happy with and also enjoy the visits from our care professionals. Our lovely staff always try and go above and beyond for every client.

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Review from J S (Daughter of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience

Wonderful experience and service for my mum, of 96, who has delivered quality care to my mum.

Mrs Janet Steinke.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your kind response. Person-centred care is our utmost priority and we always strive to deliver the best possible care whilst building client/carer relationships.

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Review from Doreen F (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

I find the staff to be friendly and helpful as I am now 95 and with difficulties in balance and opening things but I try to keep going as much as I can and keep things tidy. It is good to be able to have a chat and be kept up to date. Thank you all.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We will be in touch to see if there is anything at all that we can do for you.

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Review from R B (Sister-in-law of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience

My review is from 23/10/23-24/1/24. All the carers are pleasant and reliable if there has been a problem they have contacted me, however, I do think the fees are high as there isn't anything to do but just check on the client and have a chat.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review, it is very much appreciated and your views noted.

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Review from S C (Son of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience

I am pleased (and relieved) that reliable and agreeable carers, who dad likes, are helping to extend Dad's independent living. He enjoys an hour of company, gets his evening meal cooked and served, and has some interesting conversations. His kitchen is always left clean and messages in his journal keep

us all up to speed with any issues.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated and we are very happy that your dad is enjoying his visits. Building relationships is very important to us and if there is ever anything else we can do for your dad then please just let us know.

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Review from Chris B (Son of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience

I think the relationship has definitely improved in the past year or so after my dad was issued with his two-week notice period which said you would be terminating the service which you later agreed to rescind.
Since then I feel like all my dad's needs have been met and that the staff and carers have

all treated my dad with respect and dignity.
My dad is no angel but unfortunately, that's part of his condition and he suffers from behavioural problems linked to his MS which very often leads him to act strange.
I did feel let down last year after the termination email arrived in my inbox but I do feel that this year Radfield have gone above and beyond in all aspects of the care given to my dad and support to the family.
Part of me still isn't sure whether that's only because we made an official complaint about the planned withdrawal of service or whether that's because they actually do care.
But nevertheless, I am still grateful for a good year of care for my dad.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. We always strive to ensure our clients and families are happy with our service. I am glad you have been happy for the last year with your dad's care and our management team are always here to help with additional calls etc. when you need it.

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Review from H E (Daughter of Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

We really value the service provided to Mum. The care team are punctual and follow the agreed care plan. They help Mum to shower and treat her with dignity and respect. The team are helpful and courteous and are happy to help Mum with whatever she asks. Mum really appreciates that she has a regular

team of carers who visit. She talks about them fondly. Mum also appreciates that all new team members are introduced to her, prior to visits. Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your lovely review. Person-centred care and building relationships with clients and care professionals is very important to us. We are very happy that you are satisfied with our service and I will pass on your comments to your mum's carers.

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Review from A E (Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience

Now that Radfield Care are looking after me, I feel safe and more positive about managing to stay in my own home a little longer.
This is because the managers and carers have made every effort to listen to me and attend to my needs. So now I have some new friends and a family. Also very high-quality

carers.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for the kind review. We always try to make every effort to ensure that our clients are the ultimate priority in every sense. The Radfield family is what we pride ourselves on and we want to ensure that everyone feels included. I will pass on your fantastic review to all of our care professionals and management team.

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Review from L L (Daughter of Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

Very pleased with the carer, who covered all aspects of my mother's care plan. We are pleased with the care program and service from Radfield. The carers are wonderful and pay attention to detail. All of this was covered well by the carer.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your fantastic review. I will pass on your kind words to our care professionals. Your mother is a lovely lady and it is our privilege to be able to offer her some support.

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Review from Helen F (Niece of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience

My uncle receives a high standard of care from Radfield Home Care with 3 calls every day. The carers look after his daily needs with professionalism, care and consideration, checking that he is safe and comfortable at all times. The team also ensures that I am kept well informed, which helps give me

peace of mind, as I do not live close by.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. We encourage excellent communication between clients and family members and ourselves, so we all work well together to give exceptional care to our clients. I will pass on your very moving words to our wonderful team of care professionals and office team.

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Radfield Home Care Chester & Ellesmere Port

Care Provided by Radfield Home Care Chester & Ellesmere Port

Good to Know

Funding & Fees Guide for Radfield Home Care Chester & Ellesmere Port