Radfield Home Care Chester & Ellesmere Port

7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester CH1 6LT
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9.7 58 Reviews
  • Radfield Home Care Chester & Ellesmere Port, Chester
Located in the Chester and Ellesmere Port communities, Radfield Home Care Chester & Ellesmere Port delivers award-winning care services. They provide comprehensive care options including meal preparation, medication assistance, housework, respite, and live-in care.

Radfield's services are developed around a personalised care plan specific to each individual's needs. Their Care Professionals ensure that every client is treated with dignity and respect, delivering care with empathy and precision.

Radfield Home Care has been celebrated as a Top 20 Home Care provider (group) in 2024 by homecare.co.uk and holds the title of “Outstanding Home Care Group of the Year” from the 2023 Home Care Awards. Their exceptional Care Professionals are recognised for their dedication, integrity, and commitment to fostering strong community connections.

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Care Provided by Radfield Home Care Chester & Ellesmere Port

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Scott (Manager)

Funding & Fees Guide for Radfield Home Care Chester & Ellesmere Port

  • Prices

  • From £32.00 per hour on weekdays and weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Chester & Ellesmere Port Reviews (58)

Total of 58, showing 21-40
9.7

Radfield Home Care Chester & Ellesmere Port has a Review Score of 9.7 (9.696) out of 10, based on 42 reviews in the last 2 years. Over all time Radfield Home Care Chester & Ellesmere Port has 58 reviews.

Overall Experience

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  • 12
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Date Published

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Review from J S (Daughter of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience and service for my mum, of 96, who has delivered quality care to my mum.


Mrs Janet Steinke.


Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your kind response. Person-centred care is our utmost priority and we always strive to deliver the best possible care whilst building client/carer relationships.


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Review from Doreen F (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be friendly and helpful as I am now 95 and with difficulties in balance and opening things but I try to keep going as much as I can and keep things tidy. It is good to be able to have a chat and be kept up to date. Thank you all.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We will be in touch to see if there is anything at all that we can do for you.


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Review from R B (Sister-in-law of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is from 23/10/23-24/1/24. All the carers are pleasant and reliable if there has been a problem they have contacted me, however, I do think the fees are high as there isn't anything to do but just check on the client and have a chat.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review, it is very much appreciated and your views noted.


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Review from S C (Son of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased (and relieved) that reliable and agreeable carers, who dad likes, are helping to extend Dad's independent living. He enjoys an hour of company, gets his evening meal cooked and served, and has some interesting conversations. His kitchen is always left clean and messages in his journal keep
us all up to speed with any issues.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated and we are very happy that your dad is enjoying his visits. Building relationships is very important to us and if there is ever anything else we can do for your dad then please just let us know.


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Review from Chris B (Son of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the relationship has definitely improved in the past year or so after my dad was issued with his two-week notice period which said you would be terminating the service which you later agreed to rescind.
Since then I feel like all my dad's needs have been met and that the staff and carers have
all treated my dad with respect and dignity.
My dad is no angel but unfortunately, that's part of his condition and he suffers from behavioural problems linked to his MS which very often leads him to act strange.
I did feel let down last year after the termination email arrived in my inbox but I do feel that this year Radfield have gone above and beyond in all aspects of the care given to my dad and support to the family.
Part of me still isn't sure whether that's only because we made an official complaint about the planned withdrawal of service or whether that's because they actually do care.
But nevertheless, I am still grateful for a good year of care for my dad.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. We always strive to ensure our clients and families are happy with our service. I am glad you have been happy for the last year with your dad's care and our management team are always here to help with additional calls etc. when you need it.


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Review from H E (Daughter of Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really value the service provided to Mum. The care team are punctual and follow the agreed care plan. They help Mum to shower and treat her with dignity and respect. The team are helpful and courteous and are happy to help Mum with whatever she asks. Mum really appreciates that she has a regular
team of carers who visit. She talks about them fondly. Mum also appreciates that all new team members are introduced to her, prior to visits. Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your lovely review. Person-centred care and building relationships with clients and care professionals is very important to us. We are very happy that you are satisfied with our service and I will pass on your comments to your mum's carers.


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Review from A E (Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that Radfield Care are looking after me, I feel safe and more positive about managing to stay in my own home a little longer.
This is because the managers and carers have made every effort to listen to me and attend to my needs. So now I have some new friends and a family. Also very high-quality
carers.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for the kind review. We always try to make every effort to ensure that our clients are the ultimate priority in every sense. The Radfield family is what we pride ourselves on and we want to ensure that everyone feels included. I will pass on your fantastic review to all of our care professionals and management team.


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Review from L L (Daughter of Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carer, who covered all aspects of my mother's care plan. We are pleased with the care program and service from Radfield. The carers are wonderful and pay attention to detail. All of this was covered well by the carer.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your fantastic review. I will pass on your kind words to our care professionals. Your mother is a lovely lady and it is our privilege to be able to offer her some support.


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Review from Helen F (Niece of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle receives a high standard of care from Radfield Home Care with 3 calls every day. The carers look after his daily needs with professionalism, care and consideration, checking that he is safe and comfortable at all times. The team also ensures that I am kept well informed, which helps give me
peace of mind, as I do not live close by.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. We encourage excellent communication between clients and family members and ourselves, so we all work well together to give exceptional care to our clients. I will pass on your very moving words to our wonderful team of care professionals and office team.


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Review from H M (Mother of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all friendly, but remain professional. Very caring and seem genuinely focused on assisting my daughter while still promoting independence where possible. We asked to receive a rota of which carers would be attending each day as my daughter is very keen on routines and likes to know what is going
on and we have always received these in a timely manner. A very professional caring team.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. All of our staff at Radfield Home Care work very hard to ensure a high quality of care is given to each of our clients. We take the time to ensure that we are delivering a person-centred approach. We will pass your lovely review on to our care professionals.


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Review from A R (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care I receive from Radfield three times a week. The Radfield carers are cheerful, friendly and considerate.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for the review. Our clients are obviously our priority and we always try to go above and beyond. If we can do anything else to enhance your experience please be sure to let us know.


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Review from Stan D (Husband of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was always reluctant to use a care agency, but I have found Radfield extremely professional. The carers are very kind and friendly. They are a very flexible business and always strive to provide the very best care. I am no longer anxious and worried and always look forward to their visits.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We are so pleased that you are no longer anxious and look forward to our visits. We strive to provide the best person centred care for our clients but to also extend that to family members and build solid relationships with everyone involved. I will ensure your very kind and positive review is shared with our care professionals.


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Review from A M (Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, 5 months now 3 x 1 hour per week. Carers are happy to share my showering needs for about half an hour, make or change my bed, and do small household tasks eg. putting washing outside empty bins and making my breakfast. Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We aim to provide the best service we can and always appreciate your feedback to improve our services. Building relationships is also important to us.


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Review from Nikki B (Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care has been high from my main carer especially. Getting help in with care was a difficult decision, but the carers have made the transition as smooth as possible. We have recommended Radfield to friends who are now also clients.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for taking the time to give us a review. We always want to be the best we can possibly be, so any input is always valued. Thank you also for the recommendation.


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Review from June R (Friend of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My personal opinion, Radfield Home Care on the sharp end, are patient and kind in completing their duties. I would like to see more uniformity across the team when it comes to the number of tasks they do on each visit, but overall I am pleased at the care they provide for my friend.
I appreciate it
is a challenging job, and due to the poor health of my friend, any chopping and changing of timings for her care plan, have been swiftly addressed - the Admin and Management staff are efficient - they are approachable and friendly without compromising on their professionalism.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We do always try to provide a person centred service that is driven by our clients. Professionalism is of the upmost importance and providing a family feel between our client and carer is paramount.


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Review from Rosemary P (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with my carer. We've become good friends. She gets everything done efficiently but we always seem to be chatting constantly throughout. Excellent.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. It is so lovely to hear that you have become good friends with your care professional. We are just one big happy family at Radfield.


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Review from Caroline O (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield are professional across the board, always punctual, bringing a sense of actually being cared for. They go above and beyond the call of duty, whether it be the carers or those in the office.
They treat me with respect and dignity at all times, helped by the fact I get the same small team
of carers who have got to know me, and I, them. Which is so important if a relationship is to be fostered between the client and the carer.
What I enjoy most about this company are the personal touches along the way, be it from the staff in the office or those I see daily, and this adds to making me feel cared about and for. From management to care staff, there is always a listening ear, helping me to feel safe and well looked after in my home. There are 3-monthly reviews which affords the opportunity for me to air any concerns should they arise.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for writing this fantastic feedback regarding your care service. I'm really please to hear that you are happy and will forward this to the rest of the team. Best wishes.


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Review from Wyn J (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support is consistent and thorough, with a good relationship established with the provider.
I have found them to be flexible and responsive when there have been occasions when arrangements have needed to change.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated. We are always here to help and be flexible to accommodate your needs.


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Review from M L (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my care is good and the staff stop me from feeling lonely. No job is too big or small. I have 4 calls a day and I have come to rely on the help and would be lost without it. Everyone has a smile and is kind. The girls in the office, if I ever need anything extra, are always there to help me.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

A lovely review from a lovely lady. Your team of care professionals are always happy when they are coming in to see you and I believe you are always having a good laugh with them. You're part of our Radfield family.


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Review from Clive C (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst away for 24 days my mother was very well looked after and all her health and well-being needs had been fully met. Upon our return, Mum was healthy, bright and arrangements had been made for extra visits by the district nurse as required. This means we can leave Mum, feeling reassured she will
get all the care and support she needs from people who care, go the extra mile and whose company she enjoys, this has meant a great deal to us.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We really appreciate your feedback and are happy that you are confident to leave your mum in our capable hands. Going above and beyond is always our priority for your mum.


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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Radfield Home Care Chester & Ellesmere Port is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Radfield Home Care Chester & Ellesmere Port is calculated as follows: ( (187 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 250 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Chester & Ellesmere Port is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Julie

Julie Scott

Job Title: Co-owner & Director

Joined: 2021

Julie, co-owner and director of Radfield Home Care Chester & Ellesmere Port before living overseas for 10 years, worked for ‘Diageo’ for 15 years as an account administrator. She also was a team leader in departmental projects and delivered training when the department migrated overseas. Julie started her own Childcare business which she ran for 4 years gaining childcare qualifications before going overseas.


Whilst working overseas Julie worked in Dubai English Speaking College as a Food and Nutrition Technician and Kitchen Manager, gaining many qualifications in food & nutrition, first aid and fire marshal.


Julie explains, “We came back to Chester, my husband’s hometown, to settle back into English life and to get involved in the community around us. We both knew that we wanted to give something back to the community we love and get involved in making people's lives better.”


“Both Kevin and I wanted to create a business that we are both passionate about and can work at together for our future.”


Kevin

Kevin Scott

Job Title: Co-owner & Director

Joined: 2021

Kevin, co-owner and director of Radfield Home Care Chester & Ellesmere Port has a wealth of knowledge across many corporate business sectors.


As a qualified quantity surveyor, Kevin has worked on many major projects around the world, with over 20 years of experience as a contracts engineer and manager, working and living in the Middle East for much of his career.


Kevin explains, “Chester is my hometown, and we both love to get involved and help the community around us. As a home care provider, we have the vision to make older people’s lives better by being compassionate, trustworthy, friendly and professional in the service we provide.”


“We want to be recognised as an employer of choice and to promote continued training and career progression for our employees, and to focus on achieving an ‘outstanding’ rating from the CQC and providing exceptional quality care to all of our clients.”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Chester & Ellesmere Port to verify any information. View our terms and conditions. Radfield Home Care Chester & Ellesmere Port has a Premium Service – more info.